ITSSTOOLS/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml

<?xml version="1.0" encoding="UTF-8"?>
<classes><class name="Problem" category="bizmodel,searchable,problemmgmt" parent="Ticket" abstract="false" key_type="autoincrement" db_table="ticket_problem" db_key_field="id" db_final_class_field=""><properties><comment><![CDATA[/**
 * Persistent classes for a CMDB
 *
 * @author      Erwan Taloc <erwan.taloc@combodo.com>
 * @author      Romain Quetiez <romain.quetiez@combodo.com>
 * @author      Denis Flaven <denis.flaven@combodo.com>
 * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
 */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-problem-mgmt-1.0.0/images/problem.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false"><values><value>new</value><value>assigned</value><value>resolved</value><value>closed</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="service_id"/></dependencies></field><field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/><field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/><attribute name="service_id"/></dependencies></field><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/><field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/><field name="knownerrors_list" type="LinkedSet" linked_class="KnownError" ext_key_to_me="problem_id" count_min="0" count_max="0"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/></actions></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="SetAssignedDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetAssignedDate($sStimulusCode)
        {
                $this->Set('assignment_date', time());
                return true;
        }]]></method><method name="SetResolveDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetResolveDate($sStimulusCode)
        {
                $this->Set('resolution_date', time());
                return true;
        }]]></method><method name="SetClosureDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetClosureDate($sStimulusCode)
        {
                $this->Set('close_date', time());
                return true;
        }]]></method><method name="ComputePriority" static="false" access="public" type="LifecycleAction"><comment><![CDATA[/** Compute the priority of the ticket based on its impact and urgency
         * @return integer The priority of the ticket 1(high) .. 3(low)
         */]]></comment><![CDATA[        public function ComputePriority()
        {
                // priority[impact][urgency]
                $aPriorities = array(
                        // single person
                        1 => array(
                                        1 => 1,
                                        2 => 1,
                                        3 => 2,
                        ),
                        // a group
                        2 => array(
                                1 => 1,
                                2 => 2,
                                3 => 3,
                        ),
                        // a departement!
                        3 => array(
                                        1 => 2,
                                        2 => 3,
                                        3 => 3,
                        ),
                );
                $iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
                return $iPriority;              
        }]]></method><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
	{
		// Compute the priority of the ticket
		$this->Set('priority', $this->ComputePriority());

		$sCurrRef = $this->Get('ref');
		if (strlen($sCurrRef) == 0)
		{
			$iKey = $this->GetKey();
			if ($iKey < 0)
			{
				// Object not yet in the Database
				$iKey = MetaModel::GetNextKey(get_class($this));
			}
			$sName = sprintf('P-%06d', $iKey);
			$this->Set('ref', $sName);
		}
	}]]></method></methods><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>priority</item><item>service_id</item><item>servicesubcategory_id</item><item>product</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>impact</item><item>urgency</item><item>description</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>start_date</item><item>last_update</item><item>assignment_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>workgroup_id</item><item>agent_id</item></items></item><item key="fieldset:Ticket:relation"><items><item>related_change_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>service_id</item><item>servicesubcategory_id</item><item>product</item><item>impact</item><item>urgency</item><item>priority</item><item>workgroup_id</item><item>agent_id</item><item>agent_email</item><item>close_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>service_id</item><item>priority</item></items></list></presentation></class></classes>