SKZH
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							<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ActionEmail id="1">
<name>Incident Notification to a Workgroup</name>
<description>This action informs a team that a ticket has been assigned their workgroup</description>
<status>disabled</status>
<test_recipient></test_recipient>
<from></from>
<reply_to></reply_to>
<to>SELECT Team WHERE id=:this-&gt;workgroup_id</to>
<cc></cc>
<bcc></bcc>
<subject>The ticket $this-&gt;name()$, priority $this-&gt;priority$ has been assigned to the workgroup $this-&gt;workgroup_name$</subject>
<body>&lt;html&gt;
&lt;body&gt;
&lt;p&gt;The incident ticket $this-&gt;name()$ has been assigned to the workgroup $this-&gt;workgroup_name$.&lt;/p&gt;
&lt;p&gt;Description: $this-&gt;title$&lt;/p&gt;
&lt;p&gt;Title: $this-&gt;title$&lt;/p&gt;
&lt;hr/&gt;
&lt;p&gt;for more information on this ticket, click here: $this-&gt;hyperlink()$&lt;/p&gt;
&lt;/body&gt;
&lt;/html&gt;</body>
<importance>normal</importance>
</ActionEmail>
<ActionEmail id="2">
<name>Incident notification to Agent</name>
<description>This action informs an agent that a ticket has been assigned to her/him</description>
<status>disabled</status>
<test_recipient></test_recipient>
<from></from>
<reply_to></reply_to>
<to>SELECT Person WHERE id=:this-&gt;agent_id</to>
<cc></cc>
<bcc></bcc>
<subject>The ticket $this-&gt;name()$, priority $this-&gt;priority$ has been assigned to you</subject>
<body>&lt;html&gt;
&lt;body&gt;
&lt;p&gt;The incident ticket $this-&gt;name()$ has been assigned to you.&lt;/p&gt;
&lt;p&gt;Description: $this-&gt;title$&lt;/p&gt; 
&lt;p&gt;Title: $this-&gt;title$&lt;/p&gt;
&lt;hr/&gt;
&lt;p&gt;for more information on this ticket, click here: $this-&gt;hyperlink()$&lt;/p&gt;
&lt;/body&gt;
&lt;/html&gt;</body>
<importance>normal</importance>
</ActionEmail>
<ActionEmail id="3">
<name>Incident Notification to caller</name>
<description>This action is used to inform the caller</description>
<status>disabled</status>
<test_recipient></test_recipient>
<from></from>
<reply_to></reply_to>
<to>SELECT Person WHERE id=:this-&gt;caller_id</to>
<cc></cc>
<bcc></bcc>
<subject>Ticket $this-&gt;name()$, priority $this-&gt;priority$ - $this-&gt;ticket_status$</subject>
<body>&lt;html&gt;
&lt;body&gt;
&lt;p&gt;The incident ticket $this-&gt;name()$ has changed to status $this-&gt;ticket_status$&lt;/p&gt;
&lt;p&gt;Current situation: $this-&gt;current_situation$&lt;/p&gt;
&lt;p&gt;Last update: $this-&gt;last_update$&lt;/p&gt;
&lt;hr/&gt;
&lt;p&gt;for more information on this ticket, click here: $this-&gt;hyperlink()$&lt;/p&gt;
&lt;/body&gt;
&lt;/html&gt;</body>
<importance>normal</importance>
</ActionEmail>
</Set>