data.struct.ta-triggers.xml 541 B

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  1. <?xml version="1.0" encoding="UTF-8"?>
  2. <Set>
  3. <TriggerOnObjectCreate id="2">
  4. <description>Incident ticket creation</description>
  5. <target_class>Incident</target_class>
  6. </TriggerOnObjectCreate>
  7. <TriggerOnStateEnter id="5">
  8. <description>Incident ticket assigned to agent</description>
  9. <target_class>Incident</target_class>
  10. <state>Assigned</state>
  11. </TriggerOnStateEnter>
  12. <TriggerOnStateEnter id="6">
  13. <description>Incident ticket resolved</description>
  14. <target_class>Incident</target_class>
  15. <state>Resolved</state>
  16. </TriggerOnStateEnter>
  17. </Set>