de.dict.itop-request-mgmt-itil.php 15 KB

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  1. <?php
  2. // Copyright (C) 2010-2014 Combodo SARL
  3. //
  4. // This file is part of iTop.
  5. //
  6. // iTop is free software; you can redistribute it and/or modify
  7. // it under the terms of the GNU Affero General Public License as published by
  8. // the Free Software Foundation, either version 3 of the License, or
  9. // (at your option) any later version.
  10. //
  11. // iTop is distributed in the hope that it will be useful,
  12. // but WITHOUT ANY WARRANTY; without even the implied warranty of
  13. // MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
  14. // GNU Affero General Public License for more details.
  15. //
  16. // You should have received a copy of the GNU Affero General Public License
  17. // along with iTop. If not, see <http://www.gnu.org/licenses/>
  18. /*
  19. * @author ITOMIG GmbH <martin.raenker@itomig.de>
  20. * @copyright Copyright (C) 2017 Combodo SARL
  21. * @licence http://opensource.org/licenses/AGPL-3.0
  22. *
  23. */
  24. Dict::Add('DE DE', 'German', 'Deutsch', array(
  25. 'Class:UserRequest' => 'Benutzeranfrage',
  26. 'Class:UserRequest+' => '',
  27. 'Class:UserRequest/Attribute:status' => 'Status',
  28. 'Class:UserRequest/Attribute:status+' => '',
  29. 'Class:UserRequest/Attribute:status/Value:new' => 'Neu',
  30. 'Class:UserRequest/Attribute:status/Value:new+' => '',
  31. 'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaliert TTO',
  32. 'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
  33. 'Class:UserRequest/Attribute:status/Value:assigned' => 'Zugewiesen',
  34. 'Class:UserRequest/Attribute:status/Value:assigned+' => '',
  35. 'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaliert TTR',
  36. 'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
  37. 'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wartet auf Genehmigung',
  38. 'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
  39. 'Class:UserRequest/Attribute:status/Value:approved' => 'Genehmigt',
  40. 'Class:UserRequest/Attribute:status/Value:approved+' => '',
  41. 'Class:UserRequest/Attribute:status/Value:rejected' => 'Abgelehnt',
  42. 'Class:UserRequest/Attribute:status/Value:rejected+' => '',
  43. 'Class:UserRequest/Attribute:status/Value:pending' => 'Auszeit',
  44. 'Class:UserRequest/Attribute:status/Value:pending+' => '',
  45. 'Class:UserRequest/Attribute:status/Value:resolved' => 'Gelöst',
  46. 'Class:UserRequest/Attribute:status/Value:resolved+' => '',
  47. 'Class:UserRequest/Attribute:status/Value:closed' => 'Geschlossen',
  48. 'Class:UserRequest/Attribute:status/Value:closed+' => '',
  49. 'Class:UserRequest/Attribute:request_type' => 'Benutzeranfrage-Typ',
  50. 'Class:UserRequest/Attribute:request_type+' => '',
  51. 'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service-Request',
  52. 'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
  53. 'Class:UserRequest/Attribute:impact' => 'Auswirkung',
  54. 'Class:UserRequest/Attribute:impact+' => '',
  55. 'Class:UserRequest/Attribute:impact/Value:1' => 'Eine Abteilung',
  56. 'Class:UserRequest/Attribute:impact/Value:1+' => '',
  57. 'Class:UserRequest/Attribute:impact/Value:2' => 'Ein Service',
  58. 'Class:UserRequest/Attribute:impact/Value:2+' => '',
  59. 'Class:UserRequest/Attribute:impact/Value:3' => 'Eine Person',
  60. 'Class:UserRequest/Attribute:impact/Value:3+' => '',
  61. 'Class:UserRequest/Attribute:priority' => 'Priorität',
  62. 'Class:UserRequest/Attribute:priority+' => '',
  63. 'Class:UserRequest/Attribute:priority/Value:1' => 'Kritisch',
  64. 'Class:UserRequest/Attribute:priority/Value:1+' => '',
  65. 'Class:UserRequest/Attribute:priority/Value:2' => 'Hoch',
  66. 'Class:UserRequest/Attribute:priority/Value:2+' => '',
  67. 'Class:UserRequest/Attribute:priority/Value:3' => 'Mittel',
  68. 'Class:UserRequest/Attribute:priority/Value:3+' => '',
  69. 'Class:UserRequest/Attribute:priority/Value:4' => 'Niedrig',
  70. 'Class:UserRequest/Attribute:priority/Value:4+' => '',
  71. 'Class:UserRequest/Attribute:urgency' => 'Dringlichkeit',
  72. 'Class:UserRequest/Attribute:urgency+' => '',
  73. 'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
  74. 'Class:UserRequest/Attribute:urgency/Value:1+' => '',
  75. 'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoch',
  76. 'Class:UserRequest/Attribute:urgency/Value:2+' => '',
  77. 'Class:UserRequest/Attribute:urgency/Value:3' => 'Mittel',
  78. 'Class:UserRequest/Attribute:urgency/Value:3+' => '',
  79. 'Class:UserRequest/Attribute:urgency/Value:4' => 'Niedrig',
  80. 'Class:UserRequest/Attribute:urgency/Value:4+' => '',
  81. 'Class:UserRequest/Attribute:origin' => 'Herkunft',
  82. 'Class:UserRequest/Attribute:origin+' => '',
  83. 'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
  84. 'Class:UserRequest/Attribute:origin/Value:mail+' => '',
  85. 'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
  86. 'Class:UserRequest/Attribute:origin/Value:phone+' => '',
  87. 'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
  88. 'Class:UserRequest/Attribute:origin/Value:portal+' => '',
  89. 'Class:UserRequest/Attribute:approver_id' => 'Genehmiger',
  90. 'Class:UserRequest/Attribute:approver_id+' => '',
  91. 'Class:UserRequest/Attribute:service_id' => 'Service',
  92. 'Class:UserRequest/Attribute:service_id+' => '',
  93. 'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service-Unterkategorie',
  94. 'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
  95. 'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations-Flag',
  96. 'Class:UserRequest/Attribute:escalation_flag+' => '',
  97. 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nein',
  98. 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
  99. 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
  100. 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
  101. 'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
  102. 'Class:UserRequest/Attribute:escalation_reason+' => '',
  103. 'Class:UserRequest/Attribute:assignment_date' => 'Zuweisungsdatum',
  104. 'Class:UserRequest/Attribute:assignment_date+' => '',
  105. 'Class:UserRequest/Attribute:resolution_date' => 'Lösungsdatum',
  106. 'Class:UserRequest/Attribute:resolution_date+' => '',
  107. 'Class:UserRequest/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
  108. 'Class:UserRequest/Attribute:last_pending_date+' => '',
  109. 'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
  110. 'Class:UserRequest/Attribute:cumulatedpending+' => '',
  111. 'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
  112. 'Class:UserRequest/Attribute:tto+' => '',
  113. 'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
  114. 'Class:UserRequest/Attribute:ttr+' => '',
  115. 'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
  116. 'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
  117. 'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO verletzt',
  118. 'Class:UserRequest/Attribute:sla_tto_passed+' => '',
  119. 'Class:UserRequest/Attribute:sla_tto_over' => 'Überschreitung SLA TTO',
  120. 'Class:UserRequest/Attribute:sla_tto_over+' => '',
  121. 'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
  122. 'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
  123. 'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR verletzt',
  124. 'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
  125. 'Class:UserRequest/Attribute:sla_ttr_over' => 'Überschreitung SLA TTR',
  126. 'Class:UserRequest/Attribute:sla_ttr_over+' => '',
  127. 'Class:UserRequest/Attribute:time_spent' => 'Lösungsdauer',
  128. 'Class:UserRequest/Attribute:time_spent+' => '',
  129. 'Class:UserRequest/Attribute:resolution_code' => 'Lösungs-Code',
  130. 'Class:UserRequest/Attribute:resolution_code+' => '',
  131. 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Unterstützung',
  132. 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
  133. 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bugfix',
  134. 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
  135. 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware-Reparatur',
  136. 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
  137. 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Anders (Siehe Lösung)',
  138. 'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
  139. 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software-Patch',
  140. 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
  141. 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System-Update',
  142. 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
  143. 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Schulung',
  144. 'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
  145. 'Class:UserRequest/Attribute:solution' => 'Lösung',
  146. 'Class:UserRequest/Attribute:solution+' => '',
  147. 'Class:UserRequest/Attribute:pending_reason' => 'Auszeitgrund',
  148. 'Class:UserRequest/Attribute:pending_reason+' => '',
  149. 'Class:UserRequest/Attribute:parent_request_id' => 'Parent-Request',
  150. 'Class:UserRequest/Attribute:parent_request_id+' => '',
  151. 'Class:UserRequest/Attribute:parent_problem_id' => 'Parent-Problem',
  152. 'Class:UserRequest/Attribute:parent_problem_id+' => '',
  153. 'Class:UserRequest/Attribute:parent_change_id' => 'Parent-Change',
  154. 'Class:UserRequest/Attribute:parent_change_id+' => '',
  155. 'Class:UserRequest/Attribute:related_request_list' => 'Abgeleitete Requests',
  156. 'Class:UserRequest/Attribute:related_request_list+' => '',
  157. 'Class:UserRequest/Attribute:public_log' => 'Öffentliches Log',
  158. 'Class:UserRequest/Attribute:public_log+' => '',
  159. 'Class:UserRequest/Attribute:user_satisfaction' => 'Benutzerzufriedenheit',
  160. 'Class:UserRequest/Attribute:user_satisfaction+' => '',
  161. 'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Sehr zufrieden',
  162. 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
  163. 'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Ziemlich zufrieden',
  164. 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
  165. 'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Eher unzufrieden',
  166. 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
  167. 'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Sehr unzufrieden',
  168. 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
  169. 'Class:UserRequest/Attribute:user_comment' => 'Benutzer-Kommentar',
  170. 'Class:UserRequest/Attribute:user_comment+' => '',
  171. 'Class:UserRequest/Stimulus:ev_assign' => 'Zuweisen',
  172. 'Class:UserRequest/Stimulus:ev_assign+' => '',
  173. 'Class:UserRequest/Stimulus:ev_reassign' => 'Erneut zuweisen',
  174. 'Class:UserRequest/Stimulus:ev_reassign+' => '',
  175. 'Class:UserRequest/Stimulus:ev_approve' => 'Genehmigen',
  176. 'Class:UserRequest/Stimulus:ev_approve+' => '',
  177. 'Class:UserRequest/Stimulus:ev_reject' => 'Ablehnen',
  178. 'Class:UserRequest/Stimulus:ev_reject+' => '',
  179. 'Class:UserRequest/Stimulus:ev_pending' => 'Auszeit',
  180. 'Class:UserRequest/Stimulus:ev_pending+' => '',
  181. 'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
  182. 'Class:UserRequest/Stimulus:ev_timeout+' => '',
  183. 'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch gelöst',
  184. 'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
  185. 'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch geschlossen',
  186. 'Class:UserRequest/Stimulus:ev_autoclose+' => '',
  187. 'Class:UserRequest/Stimulus:ev_resolve' => 'Als gelöst markieren',
  188. 'Class:UserRequest/Stimulus:ev_resolve+' => '',
  189. 'Class:UserRequest/Stimulus:ev_close' => 'Diesen Request schließen',
  190. 'Class:UserRequest/Stimulus:ev_close+' => '',
  191. 'Class:UserRequest/Stimulus:ev_reopen' => 'Wiedereröffnen',
  192. 'Class:UserRequest/Stimulus:ev_reopen+' => '',
  193. 'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Auf Genehmigung warten',
  194. 'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
  195. 'Menu:RequestManagement' => 'Helpdesk',
  196. 'Menu:RequestManagement+' => '',
  197. 'Menu:RequestManagementProvider' => 'Helpdesk-Provider',
  198. 'Menu:RequestManagementProvider+' => '',
  199. 'Menu:UserRequest:Provider' => 'Offene Benutzeranfragen beim Provider',
  200. 'Menu:UserRequest:Provider+' => '',
  201. 'Menu:UserRequest:Overview' => 'Übersicht',
  202. 'Menu:UserRequest:Overview+' => '',
  203. 'Menu:NewUserRequest' => 'Neue Benutzeranfrage',
  204. 'Menu:NewUserRequest+' => '',
  205. 'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
  206. 'Menu:SearchUserRequests+' => '',
  207. 'Menu:UserRequest:Shortcuts' => 'Shortcuts',
  208. 'Menu:UserRequest:Shortcuts+' => '',
  209. 'Menu:UserRequest:MyRequests' => 'Mit zugewiesene Benutzeranfragen',
  210. 'Menu:UserRequest:MyRequests+' => '',
  211. 'Menu:UserRequest:MySupportRequests' => 'Von mir gestellte Anfragen',
  212. 'Menu:UserRequest:MySupportRequests+' => '',
  213. 'Menu:UserRequest:EscalatedRequests' => 'Eskalierte Benutzeranfragen',
  214. 'Menu:UserRequest:EscalatedRequests+' => '',
  215. 'Menu:UserRequest:OpenRequests' => 'Alle offenen Benutzeranfragen',
  216. 'Menu:UserRequest:OpenRequests+' => '',
  217. 'Menu:UserRequest:OpenProblems' => 'Alle offenen Probleme',
  218. 'Menu:UserRequest:OpenProblems+' => '',
  219. 'UI:WelcomeMenu:MyAssignedCalls' => 'Mit zugewiesene Benutzeranfragen',
  220. 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Benutzeranfragen der letzten 14 Tage nach Typ',
  221. 'UI-RequestManagementOverview-Last-14-days' => 'Anzahl Benutzeranfragen der letzen 14 Tage',
  222. 'UI-RequestManagementOverview-OpenRequestByStatus' => 'Offene Benutzeranfragen nach Status',
  223. 'UI-RequestManagementOverview-OpenRequestByAgent' => 'Offene Benutzeranfragen nach Bearbeiter',
  224. 'UI-RequestManagementOverview-OpenRequestByType' => 'Offene Benutzeranfragen nach Typ',
  225. 'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Offene Benutzeranfragen nach Kunde',
  226. 'Class:UserRequest:KnownErrorList' => 'Known Errors',
  227. 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
  228. 'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
  229. 'Class:UserRequest/Attribute:approver_email' => 'Gemehhmiger-Email',
  230. 'Class:UserRequest/Attribute:approver_email+' => '',
  231. 'Class:UserRequest/Attribute:service_name' => 'Service-Name',
  232. 'Class:UserRequest/Attribute:service_name+' => '',
  233. 'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service-Unterkategorie-Name',
  234. 'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
  235. 'Class:UserRequest/Attribute:parent_request_ref' => 'Parent-Benutzeranfrage-Referenz',
  236. 'Class:UserRequest/Attribute:parent_request_ref+' => '',
  237. 'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent-Incident-Referenz',
  238. 'Class:UserRequest/Attribute:parent_problem_ref+' => '',
  239. 'Class:UserRequest/Attribute:parent_change_ref' => 'Parent-Change-Referenz',
  240. 'Class:UserRequest/Attribute:parent_change_ref+' => '',
  241. 'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent-Benutzeranfrage-Id-Friendly Name',
  242. 'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
  243. 'Class:UserRequest/Attribute:parent_incident_id' => 'Parent-Incident',
  244. 'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Kann Ticket nicht als eigenes Parent-Ticket verwenden',
  245. 'Class:UserRequest/Method:ResolveChildTickets' => 'Kind-Tickets lösen',
  246. 'Class:UserRequest/Method:ResolveChildTickets+' => 'Lösung auf Kind-Tickets übertragen (ev_autoresolve), und folgende Ticket-Eigenschaften angleichen: Service, Team, Agent, Lösungsinformationen',
  247. 'Class:UserRequest/Attribute:parent_incident_id+' => '',
  248. ));
  249. ?>