ITSSTOOLS/modules/itop-service-mgmt-1.0.0/data.sample.sla.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLA alias="SLA" id="10">
<name>NW support - Bronze</name>
<service_id>4</service_id>
</SLA>
<SLA alias="SLA" id="8">
<name>NW support - Gold</name>
<service_id>4</service_id>
</SLA>
<SLA alias="SLA" id="9">
<name>NW support - Silver</name>
<service_id>4</service_id>
</SLA>
<SLA alias="SLA" id="4">
<name>PC support - Bronze</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="2">
<name>PC support - Gold</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="3">
<name>PC support - Silver</name>
<service_id>2</service_id>
</SLA>
<SLA alias="SLA" id="7">
<name>SW support - Bronze</name>
<service_id>3</service_id>
</SLA>
<SLA alias="SLA" id="5">
<name>SW support - Gold</name>
<service_id>3</service_id>
</SLA>
<SLA alias="SLA" id="6">
<name>SW support - Silver</name>
<service_id>3</service_id>
</SLA>
</Set>