ITSSTOOLS/modules/itop-service-mgmt-1.0.0/data.sample.slt.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLT alias="SLT" id="13">
<name>Bronze-TTO prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="15">
<name>Bronze-TTO prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="17">
<name>Bronze-TTO prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>8</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="14">
<name>Bronze-TTR prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>1</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="16">
<name>Bronze-TTR prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>2</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="18">
<name>Bronze-TTR prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>3</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="1">
<name>Gold-TTO prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>30</value>
<value_unit>minutes</value_unit>
</SLT>
<SLT alias="SLT" id="3">
<name>Gold-TTO prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>1</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="5">
<name>Gold-TTO prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="2">
<name>Gold-TTR prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="4">
<name>Gold-TTR prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="6">
<name>Gold-TTR prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>1</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="7">
<name>Silver-TTO prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>1</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="9">
<name>Silver-TTO prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="11">
<name>Silver-TTO prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="8">
<name>Silver-TTR prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="10">
<name>Silver-TTR prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>1</value>
<value_unit>days</value_unit>
</SLT>
<SLT alias="SLT" id="12">
<name>Silver-TTR prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>2</value>
<value_unit>days</value_unit>
</SLT>
</Set>