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|
- <?xml version="1.0" encoding="UTF-8"?>
- <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
- <classes>
- <class id="Change" _delta="define">
- <parent>Ticket</parent>
- <properties>
- <comment><![CDATA[/**
- * Persistent classes for a CMDB
- *
- * @copyright Copyright (C) 2010-2012 Combodo SARL
- * @license http://opensource.org/licenses/AGPL-3.0
- */]]></comment>
- <category>bizmodel,searchable,changemgmt</category>
- <abstract>true</abstract>
- <key_type>autoincrement</key_type>
- <db_table>change</db_table>
- <db_key_field>id</db_key_field>
- <db_final_class_field/>
- <naming>
- <format>%1$s</format>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </naming>
- <display_template/>
- <icon>images/change.png</icon>
- <reconciliation>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </reconciliation>
- <order>
- <columns>
- <column id="ref" ascending="false"/>
- </columns>
- </order>
- </properties>
- <fields>
- <field id="status" xsi:type="AttributeEnum">
- <values>
- <value>approved</value>
- <value>assigned</value>
- <value>closed</value>
- <value>implemented</value>
- <value>monitored</value>
- <value>new</value>
- <value>notapproved</value>
- <value>plannedscheduled</value>
- <value>rejected</value>
- <value>validated</value>
- </values>
- <sql>status</sql>
- <default_value>new</default_value>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="reason" xsi:type="AttributeString">
- <sql>reason</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="requestor_id" xsi:type="AttributeExternalKey">
- <filter><![CDATA[SELECT Person AS p WHERE p.org_id = :this->org_id]]></filter>
- <dependencies>
- <attribute id="org_id"/>
- </dependencies>
- <sql>requestor_id</sql>
- <target_class>Person</target_class>
- <is_null_allowed>true</is_null_allowed>
- <on_target_delete>DEL_MANUAL</on_target_delete>
- <jointype/>
- </field>
- <field id="requestor_email" xsi:type="AttributeExternalField">
- <extkey_attcode>requestor_id</extkey_attcode>
- <target_attcode>email</target_attcode>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="creation_date" xsi:type="AttributeDateTime">
- <sql>creation_date</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="impact" xsi:type="AttributeString">
- <sql>impact</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="supervisor_group_id" xsi:type="AttributeExternalKey">
- <sql>supervisor_group_id</sql>
- <target_class>Team</target_class>
- <is_null_allowed>true</is_null_allowed>
- <on_target_delete>DEL_MANUAL</on_target_delete>
- <jointype/>
- </field>
- <field id="supervisor_group_name" xsi:type="AttributeExternalField">
- <extkey_attcode>supervisor_group_id</extkey_attcode>
- <target_attcode>name</target_attcode>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="supervisor_id" xsi:type="AttributeExternalKey">
- <filter><![CDATA[SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->supervisor_group_id]]></filter>
- <dependencies>
- <attribute id="supervisor_group_id"/>
- </dependencies>
- <sql>supervisor_id</sql>
- <target_class>Person</target_class>
- <is_null_allowed>true</is_null_allowed>
- <on_target_delete>DEL_MANUAL</on_target_delete>
- <jointype/>
- </field>
- <field id="supervisor_email" xsi:type="AttributeExternalField">
- <extkey_attcode>supervisor_id</extkey_attcode>
- <target_attcode>email</target_attcode>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="manager_group_id" xsi:type="AttributeExternalKey">
- <sql>manager_group_id</sql>
- <target_class>Team</target_class>
- <is_null_allowed>true</is_null_allowed>
- <on_target_delete>DEL_MANUAL</on_target_delete>
- <jointype/>
- </field>
- <field id="manager_group_name" xsi:type="AttributeExternalField">
- <extkey_attcode>manager_group_id</extkey_attcode>
- <target_attcode>name</target_attcode>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="manager_id" xsi:type="AttributeExternalKey">
- <filter><![CDATA[SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->manager_group_id]]></filter>
- <dependencies>
- <attribute id="manager_group_id"/>
- </dependencies>
- <sql>manager_id</sql>
- <target_class>Person</target_class>
- <is_null_allowed>true</is_null_allowed>
- <on_target_delete>DEL_MANUAL</on_target_delete>
- <jointype/>
- </field>
- <field id="manager_email" xsi:type="AttributeExternalField">
- <extkey_attcode>manager_id</extkey_attcode>
- <target_attcode>email</target_attcode>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="outage" xsi:type="AttributeEnum">
- <values>
- <value>yes</value>
- <value>no</value>
- </values>
- <sql>outage</sql>
- <default_value>no</default_value>
- <is_null_allowed>false</is_null_allowed>
- </field>
- <field id="fallback" xsi:type="AttributeText">
- <sql>fallback</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="parent_id" xsi:type="AttributeExternalKey">
- <filter><![CDATA[SELECT Change WHERE id != :this->id]]></filter>
- <sql>parent_id</sql>
- <target_class>Change</target_class>
- <is_null_allowed>true</is_null_allowed>
- <on_target_delete>DEL_MANUAL</on_target_delete>
- <jointype/>
- </field>
- <field id="parent_name" xsi:type="AttributeExternalField">
- <extkey_attcode>parent_id</extkey_attcode>
- <target_attcode>ref</target_attcode>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="related_request_list" xsi:type="AttributeLinkedSet">
- <linked_class>UserRequest</linked_class>
- <ext_key_to_me>parent_change_id</ext_key_to_me>
- <edit_mode>none</edit_mode>
- <count_min>0</count_min>
- <count_max>0</count_max>
- </field>
- <field id="related_incident_list" xsi:type="AttributeLinkedSet">
- <linked_class>Incident</linked_class>
- <ext_key_to_me>parent_change_id</ext_key_to_me>
- <edit_mode>none</edit_mode>
- <count_min>0</count_min>
- <count_max>0</count_max>
- </field>
- <field id="related_problems_list" xsi:type="AttributeLinkedSet">
- <linked_class>Problem</linked_class>
- <ext_key_to_me>related_change_id</ext_key_to_me>
- <edit_mode>none</edit_mode>
- <count_min>0</count_min>
- <count_max>0</count_max>
- </field>
- <field id="child_changes_list" xsi:type="AttributeLinkedSet">
- <linked_class>Change</linked_class>
- <ext_key_to_me>parent_id</ext_key_to_me>
- <edit_mode>none</edit_mode>
- <count_min>0</count_min>
- <count_max>0</count_max>
- </field>
- </fields>
- <lifecycle>
- <attribute>status</attribute>
- <stimuli>
- <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
- </stimuli>
- <states>
- <state id="new">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <hidden/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="validated">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="rejected">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="assigned">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="plannedscheduled">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- <must_prompt/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="approved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="notapproved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="implemented">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="monitored">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="closed">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <read_only/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="private_log">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- </states>
- </lifecycle>
- <methods>
- <method id="SetClosureDate">
- <static>false</static>
- <access>public</access>
- <type>StimulusUserAction</type>
- <code><![CDATA[ public function SetClosureDate($sStimulusCode)
- {
- $this->Set('close_date', time());
- return true;
- }]]></code>
- </method>
- <method id="ResetRejectReason">
- <static>false</static>
- <access>public</access>
- <type>LifecycleAction</type>
- <code><![CDATA[ public function ResetRejectReason($sStimulusCode)
- {
- $this->Set('reason', '');
- return true;
- }]]></code>
- </method>
- <method id="OnInsert">
- <static>false</static>
- <access>protected</access>
- <type>Overload-DBObject</type>
- <code><![CDATA[ protected function OnInsert()
- {
- $oToNotify = $this->Get('contacts_list');
- $oToImpact = $this->Get('functionalcis_list');
- $oImpactedInfras = DBObjectSet::FromLinkSet($this, 'functionalcis_list', 'functionalci_id');
-
- $aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
-
- if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
- {
- foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
- {
- $oNewLink = new lnkFunctionalCIToTicket();
- $oNewLink->Set('functionalci_id', $iKey);
- $oToImpact->AddObject($oNewLink);
- }
- }
- if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
- {
- foreach($aComputed['Contact'] as $iKey => $oObject)
- {
- $oNewLink = new lnkContactToTicket();
- $oNewLink->Set('contact_id', $iKey);
- $oNewLink->Set('role', 'contact automatically computed');
- $oToNotify->AddObject($oNewLink);
- }
- }
- $this->Set('creation_date', time());
- $this->Set('last_update', time());
- }]]></code>
- </method>
- <method id="OnUpdate">
- <static>false</static>
- <access>protected</access>
- <type>Overload-DBObject</type>
- <code><![CDATA[ protected function OnUpdate()
- {
- $this->Set('last_update', time());
- }]]></code>
- </method>
- <method id="ComputeValues">
- <static>false</static>
- <access>public</access>
- <type>Overload-DBObject</type>
- <code><![CDATA[ public function ComputeValues()
- {
- $sCurrRef = $this->Get('ref');
- if (strlen($sCurrRef) == 0)
- {
- $iKey = $this->GetKey();
- if ($iKey < 0)
- {
- // Object not yet in the Database
- $iKey = MetaModel::GetNextKey(get_class($this));
- }
- $sName = sprintf('C-%06d', $iKey);
- $this->Set('ref', $sName);
- }
- }]]></code>
- </method>
- <method id="GetIcon">
- <comment>/**
- * Get the icon representing this object
- * @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined)
- * @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file
- */</comment>
- <static>false</static>
- <access>public</access>
- <type>Overload-DBObject</type>
- <code><![CDATA[ public function GetIcon($bImgTag = true)
- {
- $sStatus = $this->Get('status');
- switch($this->GetState())
- {
- case 'approved':
- case 'implemented':
- case 'monitored':
- $sIcon = self::MakeIconFromName('change-approved.png');
- break;
-
- case 'rejected':
- case 'notapproved':
- $sIcon = self::MakeIconFromName('change-rejected.png');
- break;
- case 'closed':
- $sIcon = self::MakeIconFromName('change-closed.png');
- break;
- default:
- $sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
- }
- return $sIcon;
- }]]></code>
- </method>
- <method id="MakeIconFromName">
- <static>true</static>
- <access>protected</access>
- <type>Overload-DBObject</type>
- <code><![CDATA[ protected static function MakeIconFromName($sIconName, $bImgTag = true)
- {
- $sIcon = '';
- if ($sIconName != '')
- {
- $sPath = '../env-'.utils::GetCurrentEnvironment().'/itop-change-mgmt-itil/images/'.$sIconName;
- if ($bImgTag)
- {
- $sIcon = "<img src=\"$sPath\" style=\"vertical-align:middle;\"/>";
- }
- else
- {
- $sIcon = $sPath;
- }
- }
- return $sIcon;
- }]]></code>
- </method>
- </methods>
- <presentation>
- <details>
- <items>
- <item id="functionalcis_list">
- <rank>10</rank>
- </item>
- <item id="contacts_list">
- <rank>20</rank>
- </item>
- <item id="workorders_list">
- <rank>30</rank>
- </item>
- <item id="related_request_list">
- <rank>40</rank>
- </item>
- <item id="related_incident_list">
- <rank>50</rank>
- </item>
- <item id="related_problems_list">
- <rank>60</rank>
- </item>
- <item id="child_changes_list">
- <rank>70</rank>
- </item>
- <item id="col:col1">
- <rank>80</rank>
- <items>
- <item id="fieldset:Ticket:baseinfo">
- <rank>10</rank>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Ticket:contact">
- <rank>20</rank>
- <items>
- <item id="caller_id">
- <rank>10</rank>
- </item>
- <item id="team_id">
- <rank>20</rank>
- </item>
- <item id="agent_id">
- <rank>30</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>40</rank>
- </item>
- <item id="supervisor_id">
- <rank>50</rank>
- </item>
- <item id="manager_group_id">
- <rank>60</rank>
- </item>
- <item id="manager_id">
- <rank>70</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col2">
- <rank>90</rank>
- <items>
- <item id="fieldset:Ticket:resolution">
- <rank>10</rank>
- <items>
- <item id="reason">
- <rank>10</rank>
- </item>
- <item id="impact">
- <rank>20</rank>
- </item>
- <item id="outage">
- <rank>30</rank>
- </item>
- <item id="fallback">
- <rank>40</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Relations">
- <rank>20</rank>
- <items>
- <item id="parent_id">
- <rank>10</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col3">
- <rank>100</rank>
- <items>
- <item id="fieldset:Ticket:date">
- <rank>10</rank>
- <items>
- <item id="creation_date">
- <rank>10</rank>
- </item>
- <item id="start_date">
- <rank>20</rank>
- </item>
- <item id="end_date">
- <rank>30</rank>
- </item>
- <item id="last_update">
- <rank>40</rank>
- </item>
- <item id="close_date">
- <rank>50</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- </items>
- </details>
- <search>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="caller_id">
- <rank>60</rank>
- </item>
- <item id="team_id">
- <rank>70</rank>
- </item>
- <item id="agent_id">
- <rank>80</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>90</rank>
- </item>
- <item id="supervisor_id">
- <rank>100</rank>
- </item>
- <item id="manager_group_id">
- <rank>110</rank>
- </item>
- <item id="manager_id">
- <rank>120</rank>
- </item>
- <item id="reason">
- <rank>130</rank>
- </item>
- <item id="impact">
- <rank>140</rank>
- </item>
- <item id="outage">
- <rank>150</rank>
- </item>
- <item id="parent_id">
- <rank>160</rank>
- </item>
- <item id="creation_date">
- <rank>170</rank>
- </item>
- <item id="start_date">
- <rank>180</rank>
- </item>
- <item id="end_date">
- <rank>190</rank>
- </item>
- <item id="last_update">
- <rank>200</rank>
- </item>
- <item id="close_date">
- <rank>210</rank>
- </item>
- </items>
- </search>
- <list>
- <items>
- <item id="finalclass">
- <rank>10</rank>
- </item>
- <item id="title">
- <rank>20</rank>
- </item>
- <item id="org_id">
- <rank>30</rank>
- </item>
- <item id="start_date">
- <rank>40</rank>
- </item>
- <item id="end_date">
- <rank>50</rank>
- </item>
- <item id="status">
- <rank>60</rank>
- </item>
- <item id="agent_id">
- <rank>70</rank>
- </item>
- </items>
- </list>
- </presentation>
- </class>
- <class id="RoutineChange" _delta="define">
- <parent>Change</parent>
- <properties>
- <category>bizmodel,searchable,changemgmt</category>
- <abstract>false</abstract>
- <key_type>autoincrement</key_type>
- <db_table>change_routine</db_table>
- <db_key_field>id</db_key_field>
- <db_final_class_field/>
- <naming>
- <format>%1$s</format>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </naming>
- <display_template/>
- <icon>images/change.png</icon>
- <reconciliation>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </reconciliation>
- <order>
- <columns>
- <column id="ref" ascending="false"/>
- </columns>
- </order>
- </properties>
- <fields/>
- <lifecycle>
- <attribute>status</attribute>
- <stimuli>
- <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
- </stimuli>
- <states>
- <state id="new">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <hidden/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_assign</stimulus>
- <target>assigned</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="validated">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="rejected">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="assigned">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="agent_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_plan</stimulus>
- <target>plannedscheduled</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="plannedscheduled">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- <must_prompt/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_implement</stimulus>
- <target>implemented</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="approved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="notapproved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="implemented">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_monitor</stimulus>
- <target>monitored</target>
- <actions/>
- </transition>
- <transition>
- <stimulus>ev_finish</stimulus>
- <target>closed</target>
- <actions>
- <action>
- <verb>SetClosureDate</verb>
- </action>
- </actions>
- </transition>
- </transitions>
- </state>
- <state id="monitored">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_finish</stimulus>
- <target>closed</target>
- <actions>
- <action>
- <verb>SetClosureDate</verb>
- </action>
- </actions>
- </transition>
- </transitions>
- </state>
- <state id="closed">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <read_only/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="private_log">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- </states>
- </lifecycle>
- <methods/>
- <presentation>
- <details>
- <items>
- <item id="functionalcis_list">
- <rank>10</rank>
- </item>
- <item id="contacts_list">
- <rank>20</rank>
- </item>
- <item id="workorders_list">
- <rank>30</rank>
- </item>
- <item id="related_request_list">
- <rank>40</rank>
- </item>
- <item id="related_incident_list">
- <rank>50</rank>
- </item>
- <item id="related_problems_list">
- <rank>60</rank>
- </item>
- <item id="child_changes_list">
- <rank>70</rank>
- </item>
- <item id="col:col1">
- <rank>80</rank>
- <items>
- <item id="fieldset:Ticket:baseinfo">
- <rank>10</rank>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Ticket:contact">
- <rank>20</rank>
- <items>
- <item id="caller_id">
- <rank>10</rank>
- </item>
- <item id="team_id">
- <rank>20</rank>
- </item>
- <item id="agent_id">
- <rank>30</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>40</rank>
- </item>
- <item id="supervisor_id">
- <rank>50</rank>
- </item>
- <item id="manager_group_id">
- <rank>60</rank>
- </item>
- <item id="manager_id">
- <rank>70</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col2">
- <rank>90</rank>
- <items>
- <item id="fieldset:Ticket:resolution">
- <rank>10</rank>
- <items>
- <item id="reason">
- <rank>10</rank>
- </item>
- <item id="impact">
- <rank>20</rank>
- </item>
- <item id="outage">
- <rank>30</rank>
- </item>
- <item id="fallback">
- <rank>40</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Relations">
- <rank>20</rank>
- <items>
- <item id="parent_id">
- <rank>10</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col3">
- <rank>100</rank>
- <items>
- <item id="fieldset:Ticket:date">
- <rank>10</rank>
- <items>
- <item id="creation_date">
- <rank>10</rank>
- </item>
- <item id="start_date">
- <rank>20</rank>
- </item>
- <item id="end_date">
- <rank>30</rank>
- </item>
- <item id="last_update">
- <rank>40</rank>
- </item>
- <item id="close_date">
- <rank>50</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- </items>
- </details>
- <search>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="caller_id">
- <rank>60</rank>
- </item>
- <item id="team_id">
- <rank>70</rank>
- </item>
- <item id="agent_id">
- <rank>80</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>90</rank>
- </item>
- <item id="supervisor_id">
- <rank>100</rank>
- </item>
- <item id="manager_group_id">
- <rank>110</rank>
- </item>
- <item id="manager_id">
- <rank>120</rank>
- </item>
- <item id="reason">
- <rank>130</rank>
- </item>
- <item id="impact">
- <rank>140</rank>
- </item>
- <item id="outage">
- <rank>150</rank>
- </item>
- <item id="parent_id">
- <rank>160</rank>
- </item>
- <item id="creation_date">
- <rank>170</rank>
- </item>
- <item id="start_date">
- <rank>180</rank>
- </item>
- <item id="end_date">
- <rank>190</rank>
- </item>
- <item id="last_update">
- <rank>200</rank>
- </item>
- <item id="close_date">
- <rank>210</rank>
- </item>
- </items>
- </search>
- <list>
- <items>
- <item id="finalclass">
- <rank>10</rank>
- </item>
- <item id="title">
- <rank>20</rank>
- </item>
- <item id="org_id">
- <rank>30</rank>
- </item>
- <item id="start_date">
- <rank>40</rank>
- </item>
- <item id="end_date">
- <rank>50</rank>
- </item>
- <item id="status">
- <rank>60</rank>
- </item>
- <item id="agent_id">
- <rank>70</rank>
- </item>
- </items>
- </list>
- </presentation>
- </class>
- <class id="ApprovedChange" _delta="define">
- <parent>Change</parent>
- <properties>
- <category>bizmodel,searchable,changemgmt</category>
- <abstract>true</abstract>
- <key_type>autoincrement</key_type>
- <db_table>change_approved</db_table>
- <db_key_field>id</db_key_field>
- <db_final_class_field/>
- <naming>
- <format>%1$s</format>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </naming>
- <display_template/>
- <icon>images/change.png</icon>
- <reconciliation>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </reconciliation>
- <order>
- <columns>
- <column id="ref" ascending="false"/>
- </columns>
- </order>
- </properties>
- <fields>
- <field id="approval_date" xsi:type="AttributeDateTime">
- <sql>approval_date</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="approval_comment" xsi:type="AttributeString">
- <sql>approval_comment</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- </fields>
- <lifecycle>
- <attribute>status</attribute>
- <stimuli>
- <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
- </stimuli>
- <states>
- <state id="new">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <hidden/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="validated">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="rejected">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="assigned">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="plannedscheduled">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="approved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <mandatory/>
- </attribute>
- <attribute id="approval_comment">
- <mandatory/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="notapproved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="implemented">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="monitored">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="closed">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <read_only/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="private_log">
- <read_only/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- </states>
- </lifecycle>
- <methods/>
- <presentation>
- <details>
- <items>
- <item id="functionalcis_list">
- <rank>10</rank>
- </item>
- <item id="contacts_list">
- <rank>20</rank>
- </item>
- <item id="workorders_list">
- <rank>30</rank>
- </item>
- <item id="related_request_list">
- <rank>40</rank>
- </item>
- <item id="related_incident_list">
- <rank>50</rank>
- </item>
- <item id="related_problems_list">
- <rank>60</rank>
- </item>
- <item id="child_changes_list">
- <rank>70</rank>
- </item>
- <item id="col:col1">
- <rank>80</rank>
- <items>
- <item id="fieldset:Ticket:baseinfo">
- <rank>10</rank>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="approval_comment">
- <rank>60</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Ticket:contact">
- <rank>20</rank>
- <items>
- <item id="caller_id">
- <rank>10</rank>
- </item>
- <item id="team_id">
- <rank>20</rank>
- </item>
- <item id="agent_id">
- <rank>30</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>40</rank>
- </item>
- <item id="supervisor_id">
- <rank>50</rank>
- </item>
- <item id="manager_group_id">
- <rank>60</rank>
- </item>
- <item id="manager_id">
- <rank>70</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col2">
- <rank>90</rank>
- <items>
- <item id="fieldset:Ticket:resolution">
- <rank>10</rank>
- <items>
- <item id="reason">
- <rank>10</rank>
- </item>
- <item id="impact">
- <rank>20</rank>
- </item>
- <item id="outage">
- <rank>30</rank>
- </item>
- <item id="fallback">
- <rank>40</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Relations">
- <rank>20</rank>
- <items>
- <item id="parent_id">
- <rank>10</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col3">
- <rank>100</rank>
- <items>
- <item id="fieldset:Ticket:date">
- <rank>10</rank>
- <items>
- <item id="creation_date">
- <rank>10</rank>
- </item>
- <item id="start_date">
- <rank>20</rank>
- </item>
- <item id="end_date">
- <rank>30</rank>
- </item>
- <item id="last_update">
- <rank>40</rank>
- </item>
- <item id="approval_date">
- <rank>50</rank>
- </item>
- <item id="close_date">
- <rank>60</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- </items>
- </details>
- <search>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="caller_id">
- <rank>60</rank>
- </item>
- <item id="team_id">
- <rank>70</rank>
- </item>
- <item id="agent_id">
- <rank>80</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>90</rank>
- </item>
- <item id="supervisor_id">
- <rank>100</rank>
- </item>
- <item id="manager_group_id">
- <rank>110</rank>
- </item>
- <item id="manager_id">
- <rank>120</rank>
- </item>
- <item id="reason">
- <rank>130</rank>
- </item>
- <item id="impact">
- <rank>140</rank>
- </item>
- <item id="outage">
- <rank>150</rank>
- </item>
- <item id="parent_id">
- <rank>160</rank>
- </item>
- <item id="creation_date">
- <rank>170</rank>
- </item>
- <item id="start_date">
- <rank>180</rank>
- </item>
- <item id="end_date">
- <rank>190</rank>
- </item>
- <item id="last_update">
- <rank>200</rank>
- </item>
- <item id="approval_date">
- <rank>210</rank>
- </item>
- <item id="close_date">
- <rank>220</rank>
- </item>
- </items>
- </search>
- <list>
- <items>
- <item id="finalclass">
- <rank>10</rank>
- </item>
- <item id="title">
- <rank>20</rank>
- </item>
- <item id="org_id">
- <rank>30</rank>
- </item>
- <item id="start_date">
- <rank>40</rank>
- </item>
- <item id="end_date">
- <rank>50</rank>
- </item>
- <item id="status">
- <rank>60</rank>
- </item>
- <item id="agent_id">
- <rank>70</rank>
- </item>
- </items>
- </list>
- </presentation>
- </class>
- <class id="NormalChange" _delta="define">
- <parent>ApprovedChange</parent>
- <properties>
- <category>bizmodel,searchable,changemgmt</category>
- <abstract>false</abstract>
- <key_type>autoincrement</key_type>
- <db_table>change_normal</db_table>
- <db_key_field>id</db_key_field>
- <db_final_class_field/>
- <naming>
- <format>%1$s</format>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </naming>
- <display_template/>
- <icon>images/change.png</icon>
- <reconciliation>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </reconciliation>
- </properties>
- <fields>
- <field id="acceptance_date" xsi:type="AttributeDateTime">
- <sql>acceptance_date</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- <field id="acceptance_comment" xsi:type="AttributeText">
- <sql>acceptance_comment</sql>
- <default_value/>
- <is_null_allowed>true</is_null_allowed>
- </field>
- </fields>
- <lifecycle>
- <attribute>status</attribute>
- <stimuli>
- <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
- </stimuli>
- <states>
- <state id="new">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <hidden/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- <attribute id="acceptance_date">
- <hidden/>
- </attribute>
- <attribute id="acceptance_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_validate</stimulus>
- <target>validated</target>
- <actions>
- <action>
- <verb>ResetRejectReason</verb>
- </action>
- </actions>
- </transition>
- <transition>
- <stimulus>ev_reject</stimulus>
- <target>rejected</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="validated">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- <attribute id="acceptance_date">
- <mandatory/>
- </attribute>
- <attribute id="acceptance_comment">
- <mandatory/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_assign</stimulus>
- <target>assigned</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="rejected">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- <attribute id="acceptance_date">
- <hidden/>
- </attribute>
- <attribute id="acceptance_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_reopen</stimulus>
- <target>new</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="assigned">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_plan</stimulus>
- <target>plannedscheduled</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="plannedscheduled">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- <attribute id="acceptance_date">
- <read_only/>
- </attribute>
- <attribute id="acceptance_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_approve</stimulus>
- <target>approved</target>
- <actions>
- <action>
- <verb>ResetRejectReason</verb>
- </action>
- </actions>
- </transition>
- <transition>
- <stimulus>ev_notapprove</stimulus>
- <target>notapproved</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="approved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <mandatory/>
- </attribute>
- <attribute id="approval_comment">
- <mandatory/>
- </attribute>
- <attribute id="acceptance_date">
- <read_only/>
- </attribute>
- <attribute id="acceptance_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_implement</stimulus>
- <target>implemented</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="notapproved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- <attribute id="acceptance_date">
- <read_only/>
- </attribute>
- <attribute id="acceptance_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_replan</stimulus>
- <target>plannedscheduled</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="implemented">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- <attribute id="acceptance_date">
- <read_only/>
- </attribute>
- <attribute id="acceptance_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_monitor</stimulus>
- <target>monitored</target>
- <actions/>
- </transition>
- <transition>
- <stimulus>ev_finish</stimulus>
- <target>closed</target>
- <actions>
- <action>
- <verb>SetClosureDate</verb>
- </action>
- </actions>
- </transition>
- </transitions>
- </state>
- <state id="monitored">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- <attribute id="acceptance_date">
- <read_only/>
- </attribute>
- <attribute id="acceptance_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_finish</stimulus>
- <target>closed</target>
- <actions>
- <action>
- <verb>SetClosureDate</verb>
- </action>
- </actions>
- </transition>
- </transitions>
- </state>
- <state id="closed">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <read_only/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="private_log">
- <read_only/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- <attribute id="acceptance_date">
- <read_only/>
- </attribute>
- <attribute id="acceptance_comment">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- </states>
- </lifecycle>
- <methods/>
- <presentation>
- <details>
- <items>
- <item id="functionalcis_list">
- <rank>10</rank>
- </item>
- <item id="contacts_list">
- <rank>20</rank>
- </item>
- <item id="workorders_list">
- <rank>30</rank>
- </item>
- <item id="related_request_list">
- <rank>40</rank>
- </item>
- <item id="related_incident_list">
- <rank>50</rank>
- </item>
- <item id="related_problems_list">
- <rank>60</rank>
- </item>
- <item id="child_changes_list">
- <rank>70</rank>
- </item>
- <item id="col:col1">
- <rank>80</rank>
- <items>
- <item id="fieldset:Ticket:baseinfo">
- <rank>10</rank>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="approval_comment">
- <rank>60</rank>
- </item>
- <item id="acceptance_comment">
- <rank>70</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Ticket:contact">
- <rank>20</rank>
- <items>
- <item id="caller_id">
- <rank>10</rank>
- </item>
- <item id="team_id">
- <rank>20</rank>
- </item>
- <item id="agent_id">
- <rank>30</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>40</rank>
- </item>
- <item id="supervisor_id">
- <rank>50</rank>
- </item>
- <item id="manager_group_id">
- <rank>60</rank>
- </item>
- <item id="manager_id">
- <rank>70</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col2">
- <rank>90</rank>
- <items>
- <item id="fieldset:Ticket:resolution">
- <rank>10</rank>
- <items>
- <item id="reason">
- <rank>10</rank>
- </item>
- <item id="impact">
- <rank>20</rank>
- </item>
- <item id="outage">
- <rank>30</rank>
- </item>
- <item id="fallback">
- <rank>40</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Relations">
- <rank>20</rank>
- <items>
- <item id="parent_id">
- <rank>10</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col3">
- <rank>100</rank>
- <items>
- <item id="fieldset:Ticket:date">
- <rank>10</rank>
- <items>
- <item id="creation_date">
- <rank>10</rank>
- </item>
- <item id="start_date">
- <rank>20</rank>
- </item>
- <item id="end_date">
- <rank>30</rank>
- </item>
- <item id="last_update">
- <rank>40</rank>
- </item>
- <item id="approval_date">
- <rank>50</rank>
- </item>
- <item id="acceptance_date">
- <rank>60</rank>
- </item>
- <item id="close_date">
- <rank>70</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- </items>
- </details>
- <search>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="caller_id">
- <rank>60</rank>
- </item>
- <item id="team_id">
- <rank>70</rank>
- </item>
- <item id="agent_id">
- <rank>80</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>90</rank>
- </item>
- <item id="supervisor_id">
- <rank>100</rank>
- </item>
- <item id="manager_group_id">
- <rank>110</rank>
- </item>
- <item id="manager_id">
- <rank>120</rank>
- </item>
- <item id="reason">
- <rank>130</rank>
- </item>
- <item id="impact">
- <rank>140</rank>
- </item>
- <item id="outage">
- <rank>150</rank>
- </item>
- <item id="parent_id">
- <rank>160</rank>
- </item>
- <item id="creation_date">
- <rank>170</rank>
- </item>
- <item id="start_date">
- <rank>180</rank>
- </item>
- <item id="end_date">
- <rank>190</rank>
- </item>
- <item id="last_update">
- <rank>200</rank>
- </item>
- <item id="approval_date">
- <rank>210</rank>
- </item>
- <item id="acceptance_date">
- <rank>220</rank>
- </item>
- <item id="close_date">
- <rank>230</rank>
- </item>
- </items>
- </search>
- <list>
- <items>
- <item id="finalclass">
- <rank>10</rank>
- </item>
- <item id="title">
- <rank>20</rank>
- </item>
- <item id="org_id">
- <rank>30</rank>
- </item>
- <item id="start_date">
- <rank>40</rank>
- </item>
- <item id="end_date">
- <rank>50</rank>
- </item>
- <item id="status">
- <rank>60</rank>
- </item>
- <item id="agent_id">
- <rank>70</rank>
- </item>
- </items>
- </list>
- </presentation>
- </class>
- <class id="EmergencyChange" _delta="define">
- <parent>ApprovedChange</parent>
- <properties>
- <category>bizmodel,searchable,changemgmt</category>
- <abstract>false</abstract>
- <key_type>autoincrement</key_type>
- <db_table>change_emergency</db_table>
- <db_key_field>id</db_key_field>
- <db_final_class_field/>
- <naming>
- <format>%1$s</format>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </naming>
- <display_template/>
- <icon>images/change.png</icon>
- <reconciliation>
- <attributes>
- <attribute id="ref"/>
- </attributes>
- </reconciliation>
- <order>
- <columns>
- <column id="ref" ascending="false"/>
- </columns>
- </order>
- </properties>
- <fields/>
- <lifecycle>
- <attribute>status</attribute>
- <stimuli>
- <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
- <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
- </stimuli>
- <states>
- <state id="new">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <hidden/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_assign</stimulus>
- <target>assigned</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="validated">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="rejected">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <hidden/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <mandatory/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <hidden/>
- </attribute>
- <attribute id="supervisor_id">
- <hidden/>
- </attribute>
- <attribute id="manager_group_id">
- <hidden/>
- </attribute>
- <attribute id="manager_id">
- <hidden/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- <state id="assigned">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="team_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <hidden/>
- </attribute>
- <attribute id="end_date">
- <hidden/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <hidden/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <must_prompt/>
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <hidden/>
- </attribute>
- <attribute id="fallback">
- <hidden/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_plan</stimulus>
- <target>plannedscheduled</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="plannedscheduled">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="supervisor_group_id">
- <mandatory/>
- </attribute>
- <attribute id="supervisor_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_group_id">
- <mandatory/>
- </attribute>
- <attribute id="manager_id">
- <mandatory/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_approve</stimulus>
- <target>approved</target>
- <actions>
- <action>
- <verb>ResetRejectReason</verb>
- </action>
- </actions>
- </transition>
- <transition>
- <stimulus>ev_notapprove</stimulus>
- <target>notapproved</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="approved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <mandatory/>
- </attribute>
- <attribute id="approval_comment">
- <mandatory/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_implement</stimulus>
- <target>implemented</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="notapproved">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <mandatory/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <mandatory/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <mandatory/>
- <must_prompt/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <mandatory/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <hidden/>
- </attribute>
- <attribute id="approval_comment">
- <hidden/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_replan</stimulus>
- <target>plannedscheduled</target>
- <actions/>
- </transition>
- </transitions>
- </state>
- <state id="implemented">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <mandatory/>
- </attribute>
- <attribute id="team_id">
- <mandatory/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <mandatory/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <mandatory/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_monitor</stimulus>
- <target>monitored</target>
- <actions/>
- </transition>
- <transition>
- <stimulus>ev_finish</stimulus>
- <target>closed</target>
- <actions>
- <action>
- <verb>SetClosureDate</verb>
- </action>
- </actions>
- </transition>
- </transitions>
- </state>
- <state id="monitored">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <hidden/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- </flags>
- <transitions>
- <transition>
- <stimulus>ev_finish</stimulus>
- <target>closed</target>
- <actions>
- <action>
- <verb>SetClosureDate</verb>
- </action>
- </actions>
- </transition>
- </transitions>
- </state>
- <state id="closed">
- <flags>
- <attribute id="ref">
- <read_only/>
- </attribute>
- <attribute id="org_id">
- <read_only/>
- </attribute>
- <attribute id="agent_id">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="caller_id">
- <read_only/>
- </attribute>
- <attribute id="title">
- <read_only/>
- </attribute>
- <attribute id="description">
- <read_only/>
- </attribute>
- <attribute id="start_date">
- <read_only/>
- </attribute>
- <attribute id="end_date">
- <read_only/>
- </attribute>
- <attribute id="last_update">
- <read_only/>
- </attribute>
- <attribute id="close_date">
- <read_only/>
- </attribute>
- <attribute id="reason">
- <read_only/>
- </attribute>
- <attribute id="requestor_id">
- <read_only/>
- </attribute>
- <attribute id="creation_date">
- <read_only/>
- </attribute>
- <attribute id="impact">
- <read_only/>
- </attribute>
- <attribute id="team_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_group_id">
- <read_only/>
- </attribute>
- <attribute id="supervisor_id">
- <read_only/>
- </attribute>
- <attribute id="manager_group_id">
- <read_only/>
- </attribute>
- <attribute id="manager_id">
- <read_only/>
- </attribute>
- <attribute id="outage">
- <read_only/>
- </attribute>
- <attribute id="fallback">
- <read_only/>
- </attribute>
- <attribute id="private_log">
- <read_only/>
- </attribute>
- <attribute id="approval_date">
- <read_only/>
- </attribute>
- <attribute id="approval_comment">
- <read_only/>
- </attribute>
- <attribute id="parent_id">
- <read_only/>
- </attribute>
- </flags>
- <transitions/>
- </state>
- </states>
- </lifecycle>
- <methods/>
- <presentation>
- <details>
- <items>
- <item id="functionalcis_list">
- <rank>10</rank>
- </item>
- <item id="contacts_list">
- <rank>20</rank>
- </item>
- <item id="workorders_list">
- <rank>30</rank>
- </item>
- <item id="related_request_list">
- <rank>40</rank>
- </item>
- <item id="related_incident_list">
- <rank>50</rank>
- </item>
- <item id="related_problems_list">
- <rank>60</rank>
- </item>
- <item id="child_changes_list">
- <rank>70</rank>
- </item>
- <item id="col:col1">
- <rank>80</rank>
- <items>
- <item id="fieldset:Ticket:baseinfo">
- <rank>10</rank>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="approval_comment">
- <rank>60</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Ticket:contact">
- <rank>20</rank>
- <items>
- <item id="caller_id">
- <rank>10</rank>
- </item>
- <item id="team_id">
- <rank>20</rank>
- </item>
- <item id="agent_id">
- <rank>30</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>40</rank>
- </item>
- <item id="supervisor_id">
- <rank>50</rank>
- </item>
- <item id="manager_group_id">
- <rank>60</rank>
- </item>
- <item id="manager_id">
- <rank>70</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col2">
- <rank>90</rank>
- <items>
- <item id="fieldset:Ticket:resolution">
- <rank>10</rank>
- <items>
- <item id="reason">
- <rank>10</rank>
- </item>
- <item id="impact">
- <rank>20</rank>
- </item>
- <item id="outage">
- <rank>30</rank>
- </item>
- <item id="fallback">
- <rank>40</rank>
- </item>
- </items>
- </item>
- <item id="fieldset:Relations">
- <rank>20</rank>
- <items>
- <item id="parent_id">
- <rank>10</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- <item id="col:col3">
- <rank>100</rank>
- <items>
- <item id="fieldset:Ticket:date">
- <rank>10</rank>
- <items>
- <item id="creation_date">
- <rank>10</rank>
- </item>
- <item id="start_date">
- <rank>20</rank>
- </item>
- <item id="end_date">
- <rank>30</rank>
- </item>
- <item id="last_update">
- <rank>40</rank>
- </item>
- <item id="approval_date">
- <rank>50</rank>
- </item>
- <item id="close_date">
- <rank>60</rank>
- </item>
- </items>
- </item>
- </items>
- </item>
- </items>
- </details>
- <search>
- <items>
- <item id="ref">
- <rank>10</rank>
- </item>
- <item id="org_id">
- <rank>20</rank>
- </item>
- <item id="status">
- <rank>30</rank>
- </item>
- <item id="title">
- <rank>40</rank>
- </item>
- <item id="description">
- <rank>50</rank>
- </item>
- <item id="caller_id">
- <rank>60</rank>
- </item>
- <item id="team_id">
- <rank>70</rank>
- </item>
- <item id="agent_id">
- <rank>80</rank>
- </item>
- <item id="supervisor_group_id">
- <rank>90</rank>
- </item>
- <item id="supervisor_id">
- <rank>100</rank>
- </item>
- <item id="manager_group_id">
- <rank>110</rank>
- </item>
- <item id="manager_id">
- <rank>120</rank>
- </item>
- <item id="reason">
- <rank>130</rank>
- </item>
- <item id="impact">
- <rank>140</rank>
- </item>
- <item id="outage">
- <rank>150</rank>
- </item>
- <item id="parent_id">
- <rank>160</rank>
- </item>
- <item id="creation_date">
- <rank>170</rank>
- </item>
- <item id="start_date">
- <rank>180</rank>
- </item>
- <item id="end_date">
- <rank>190</rank>
- </item>
- <item id="last_update">
- <rank>200</rank>
- </item>
- <item id="approval_date">
- <rank>210</rank>
- </item>
- <item id="close_date">
- <rank>220</rank>
- </item>
- </items>
- </search>
- <list>
- <items>
- <item id="finalclass">
- <rank>10</rank>
- </item>
- <item id="title">
- <rank>20</rank>
- </item>
- <item id="org_id">
- <rank>30</rank>
- </item>
- <item id="start_date">
- <rank>40</rank>
- </item>
- <item id="end_date">
- <rank>50</rank>
- </item>
- <item id="status">
- <rank>60</rank>
- </item>
- <item id="agent_id">
- <rank>70</rank>
- </item>
- </items>
- </list>
- </presentation>
- </class>
- </classes>
- <menus>
- <menu id="ChangeManagement" xsi:type="MenuGroup" _delta="define">
- <rank>50</rank>
- </menu>
- <menu id="Change:Overview" xsi:type="DashboardMenuNode" _delta="define">
- <rank>0</rank>
- <parent>ChangeManagement</parent>
- <definition_file>overview.xml</definition_file>
- </menu>
- <menu id="NewChange" xsi:type="NewObjectMenuNode" _delta="define">
- <rank>1</rank>
- <parent>ChangeManagement</parent>
- <class>Change</class>
- </menu>
- <menu id="SearchChanges" xsi:type="SearchMenuNode" _delta="define">
- <rank>2</rank>
- <parent>ChangeManagement</parent>
- <class>Change</class>
- </menu>
- <menu id="Change:Shortcuts" xsi:type="TemplateMenuNode" _delta="define">
- <rank>3</rank>
- <parent>ChangeManagement</parent>
- <template_file/>
- </menu>
- <menu id="MyChanges" xsi:type="OQLMenuNode" _delta="define">
- <rank>1</rank>
- <parent>Change:Shortcuts</parent>
- <oql><![CDATA[SELECT Change WHERE agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")]]></oql>
- <do_search/>
- <auto_reload>fast</auto_reload>
- </menu>
- <menu id="Changes" xsi:type="OQLMenuNode" _delta="define">
- <rank>2</rank>
- <parent>Change:Shortcuts</parent>
- <oql><![CDATA[SELECT Change WHERE status != "closed"]]></oql>
- <do_search>1</do_search>
- <auto_reload>fast</auto_reload>
- </menu>
- <menu id="WaitingApproval" xsi:type="OQLMenuNode" _delta="define">
- <rank>3</rank>
- <parent>Change:Shortcuts</parent>
- <oql><![CDATA[SELECT ApprovedChange WHERE status IN ("plannedscheduled")]]></oql>
- <do_search/>
- <auto_reload>fast</auto_reload>
- </menu>
- <menu id="WaitingAcceptance" xsi:type="OQLMenuNode" _delta="define">
- <rank>4</rank>
- <parent>Change:Shortcuts</parent>
- <oql><![CDATA[SELECT NormalChange WHERE status IN ("new")]]></oql>
- <do_search/>
- <auto_reload>fast</auto_reload>
- </menu>
- </menus>
- </itop_design>
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