datamodel.itop-change-mgmt-itil.xml 172 KB

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  1. <?xml version="1.0" encoding="UTF-8"?>
  2. <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
  3. <classes>
  4. <class id="Change" _delta="define">
  5. <parent>Ticket</parent>
  6. <properties>
  7. <comment><![CDATA[/**
  8. * Persistent classes for a CMDB
  9. *
  10. * @copyright Copyright (C) 2010-2012 Combodo SARL
  11. * @license http://opensource.org/licenses/AGPL-3.0
  12. */]]></comment>
  13. <category>bizmodel,searchable,changemgmt</category>
  14. <abstract>true</abstract>
  15. <key_type>autoincrement</key_type>
  16. <db_table>change</db_table>
  17. <db_key_field>id</db_key_field>
  18. <db_final_class_field/>
  19. <naming>
  20. <format>%1$s</format>
  21. <attributes>
  22. <attribute id="ref"/>
  23. </attributes>
  24. </naming>
  25. <display_template/>
  26. <icon>images/change.png</icon>
  27. <reconciliation>
  28. <attributes>
  29. <attribute id="ref"/>
  30. </attributes>
  31. </reconciliation>
  32. <order>
  33. <columns>
  34. <column id="ref" ascending="false"/>
  35. </columns>
  36. </order>
  37. </properties>
  38. <fields>
  39. <field id="status" xsi:type="AttributeEnum">
  40. <values>
  41. <value>approved</value>
  42. <value>assigned</value>
  43. <value>closed</value>
  44. <value>implemented</value>
  45. <value>monitored</value>
  46. <value>new</value>
  47. <value>notapproved</value>
  48. <value>plannedscheduled</value>
  49. <value>rejected</value>
  50. <value>validated</value>
  51. </values>
  52. <sql>status</sql>
  53. <default_value>new</default_value>
  54. <is_null_allowed>true</is_null_allowed>
  55. </field>
  56. <field id="reason" xsi:type="AttributeString">
  57. <sql>reason</sql>
  58. <default_value/>
  59. <is_null_allowed>true</is_null_allowed>
  60. </field>
  61. <field id="requestor_id" xsi:type="AttributeExternalKey">
  62. <filter><![CDATA[SELECT Person AS p WHERE p.org_id = :this->org_id]]></filter>
  63. <dependencies>
  64. <attribute id="org_id"/>
  65. </dependencies>
  66. <sql>requestor_id</sql>
  67. <target_class>Person</target_class>
  68. <is_null_allowed>true</is_null_allowed>
  69. <on_target_delete>DEL_MANUAL</on_target_delete>
  70. <jointype/>
  71. </field>
  72. <field id="requestor_email" xsi:type="AttributeExternalField">
  73. <extkey_attcode>requestor_id</extkey_attcode>
  74. <target_attcode>email</target_attcode>
  75. <is_null_allowed>true</is_null_allowed>
  76. </field>
  77. <field id="creation_date" xsi:type="AttributeDateTime">
  78. <sql>creation_date</sql>
  79. <default_value/>
  80. <is_null_allowed>true</is_null_allowed>
  81. </field>
  82. <field id="impact" xsi:type="AttributeString">
  83. <sql>impact</sql>
  84. <default_value/>
  85. <is_null_allowed>true</is_null_allowed>
  86. </field>
  87. <field id="supervisor_group_id" xsi:type="AttributeExternalKey">
  88. <sql>supervisor_group_id</sql>
  89. <target_class>Team</target_class>
  90. <is_null_allowed>true</is_null_allowed>
  91. <on_target_delete>DEL_MANUAL</on_target_delete>
  92. <jointype/>
  93. </field>
  94. <field id="supervisor_group_name" xsi:type="AttributeExternalField">
  95. <extkey_attcode>supervisor_group_id</extkey_attcode>
  96. <target_attcode>name</target_attcode>
  97. <is_null_allowed>true</is_null_allowed>
  98. </field>
  99. <field id="supervisor_id" xsi:type="AttributeExternalKey">
  100. <filter><![CDATA[SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->supervisor_group_id]]></filter>
  101. <dependencies>
  102. <attribute id="supervisor_group_id"/>
  103. </dependencies>
  104. <sql>supervisor_id</sql>
  105. <target_class>Person</target_class>
  106. <is_null_allowed>true</is_null_allowed>
  107. <on_target_delete>DEL_MANUAL</on_target_delete>
  108. <jointype/>
  109. </field>
  110. <field id="supervisor_email" xsi:type="AttributeExternalField">
  111. <extkey_attcode>supervisor_id</extkey_attcode>
  112. <target_attcode>email</target_attcode>
  113. <is_null_allowed>true</is_null_allowed>
  114. </field>
  115. <field id="manager_group_id" xsi:type="AttributeExternalKey">
  116. <sql>manager_group_id</sql>
  117. <target_class>Team</target_class>
  118. <is_null_allowed>true</is_null_allowed>
  119. <on_target_delete>DEL_MANUAL</on_target_delete>
  120. <jointype/>
  121. </field>
  122. <field id="manager_group_name" xsi:type="AttributeExternalField">
  123. <extkey_attcode>manager_group_id</extkey_attcode>
  124. <target_attcode>name</target_attcode>
  125. <is_null_allowed>true</is_null_allowed>
  126. </field>
  127. <field id="manager_id" xsi:type="AttributeExternalKey">
  128. <filter><![CDATA[SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->manager_group_id]]></filter>
  129. <dependencies>
  130. <attribute id="manager_group_id"/>
  131. </dependencies>
  132. <sql>manager_id</sql>
  133. <target_class>Person</target_class>
  134. <is_null_allowed>true</is_null_allowed>
  135. <on_target_delete>DEL_MANUAL</on_target_delete>
  136. <jointype/>
  137. </field>
  138. <field id="manager_email" xsi:type="AttributeExternalField">
  139. <extkey_attcode>manager_id</extkey_attcode>
  140. <target_attcode>email</target_attcode>
  141. <is_null_allowed>true</is_null_allowed>
  142. </field>
  143. <field id="outage" xsi:type="AttributeEnum">
  144. <values>
  145. <value>yes</value>
  146. <value>no</value>
  147. </values>
  148. <sql>outage</sql>
  149. <default_value>no</default_value>
  150. <is_null_allowed>false</is_null_allowed>
  151. </field>
  152. <field id="fallback" xsi:type="AttributeText">
  153. <sql>fallback</sql>
  154. <default_value/>
  155. <is_null_allowed>true</is_null_allowed>
  156. </field>
  157. <field id="parent_id" xsi:type="AttributeExternalKey">
  158. <filter><![CDATA[SELECT Change WHERE id != :this->id]]></filter>
  159. <sql>parent_id</sql>
  160. <target_class>Change</target_class>
  161. <is_null_allowed>true</is_null_allowed>
  162. <on_target_delete>DEL_MANUAL</on_target_delete>
  163. <jointype/>
  164. </field>
  165. <field id="parent_name" xsi:type="AttributeExternalField">
  166. <extkey_attcode>parent_id</extkey_attcode>
  167. <target_attcode>ref</target_attcode>
  168. <is_null_allowed>true</is_null_allowed>
  169. </field>
  170. <field id="related_request_list" xsi:type="AttributeLinkedSet">
  171. <linked_class>UserRequest</linked_class>
  172. <ext_key_to_me>parent_change_id</ext_key_to_me>
  173. <edit_mode>none</edit_mode>
  174. <count_min>0</count_min>
  175. <count_max>0</count_max>
  176. </field>
  177. <field id="related_incident_list" xsi:type="AttributeLinkedSet">
  178. <linked_class>Incident</linked_class>
  179. <ext_key_to_me>parent_change_id</ext_key_to_me>
  180. <edit_mode>none</edit_mode>
  181. <count_min>0</count_min>
  182. <count_max>0</count_max>
  183. </field>
  184. <field id="related_problems_list" xsi:type="AttributeLinkedSet">
  185. <linked_class>Problem</linked_class>
  186. <ext_key_to_me>related_change_id</ext_key_to_me>
  187. <edit_mode>none</edit_mode>
  188. <count_min>0</count_min>
  189. <count_max>0</count_max>
  190. </field>
  191. <field id="child_changes_list" xsi:type="AttributeLinkedSet">
  192. <linked_class>Change</linked_class>
  193. <ext_key_to_me>parent_id</ext_key_to_me>
  194. <edit_mode>none</edit_mode>
  195. <count_min>0</count_min>
  196. <count_max>0</count_max>
  197. </field>
  198. </fields>
  199. <lifecycle>
  200. <attribute>status</attribute>
  201. <stimuli>
  202. <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
  203. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  204. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  205. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  206. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  207. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  208. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  209. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  210. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  211. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  212. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
  213. </stimuli>
  214. <states>
  215. <state id="new">
  216. <flags>
  217. <attribute id="ref">
  218. <read_only/>
  219. </attribute>
  220. <attribute id="agent_id">
  221. <hidden/>
  222. </attribute>
  223. <attribute id="team_id">
  224. <hidden/>
  225. </attribute>
  226. <attribute id="team_id">
  227. <hidden/>
  228. </attribute>
  229. <attribute id="title">
  230. <mandatory/>
  231. </attribute>
  232. <attribute id="start_date">
  233. <hidden/>
  234. </attribute>
  235. <attribute id="end_date">
  236. <hidden/>
  237. </attribute>
  238. <attribute id="last_update">
  239. <read_only/>
  240. </attribute>
  241. <attribute id="close_date">
  242. <hidden/>
  243. </attribute>
  244. <attribute id="reason">
  245. <hidden/>
  246. </attribute>
  247. <attribute id="requestor_id">
  248. <mandatory/>
  249. </attribute>
  250. <attribute id="creation_date">
  251. <read_only/>
  252. </attribute>
  253. <attribute id="impact">
  254. <hidden/>
  255. </attribute>
  256. <attribute id="supervisor_group_id">
  257. <hidden/>
  258. </attribute>
  259. <attribute id="supervisor_id">
  260. <hidden/>
  261. </attribute>
  262. <attribute id="manager_group_id">
  263. <hidden/>
  264. </attribute>
  265. <attribute id="manager_id">
  266. <hidden/>
  267. </attribute>
  268. <attribute id="outage">
  269. <hidden/>
  270. </attribute>
  271. <attribute id="fallback">
  272. <hidden/>
  273. </attribute>
  274. </flags>
  275. <transitions/>
  276. </state>
  277. <state id="validated">
  278. <flags>
  279. <attribute id="ref">
  280. <read_only/>
  281. </attribute>
  282. <attribute id="agent_id">
  283. <hidden/>
  284. </attribute>
  285. <attribute id="title">
  286. <mandatory/>
  287. </attribute>
  288. <attribute id="description">
  289. <read_only/>
  290. </attribute>
  291. <attribute id="start_date">
  292. <hidden/>
  293. </attribute>
  294. <attribute id="end_date">
  295. <hidden/>
  296. </attribute>
  297. <attribute id="last_update">
  298. <read_only/>
  299. </attribute>
  300. <attribute id="close_date">
  301. <hidden/>
  302. </attribute>
  303. <attribute id="reason">
  304. <read_only/>
  305. </attribute>
  306. <attribute id="requestor_id">
  307. <read_only/>
  308. </attribute>
  309. <attribute id="creation_date">
  310. <read_only/>
  311. </attribute>
  312. <attribute id="impact">
  313. <hidden/>
  314. </attribute>
  315. <attribute id="team_id">
  316. <mandatory/>
  317. <must_prompt/>
  318. </attribute>
  319. <attribute id="supervisor_group_id">
  320. <mandatory/>
  321. <must_prompt/>
  322. </attribute>
  323. <attribute id="supervisor_id">
  324. <hidden/>
  325. </attribute>
  326. <attribute id="manager_group_id">
  327. <mandatory/>
  328. <must_prompt/>
  329. </attribute>
  330. <attribute id="manager_id">
  331. <hidden/>
  332. </attribute>
  333. <attribute id="outage">
  334. <hidden/>
  335. </attribute>
  336. <attribute id="fallback">
  337. <hidden/>
  338. </attribute>
  339. </flags>
  340. <transitions/>
  341. </state>
  342. <state id="rejected">
  343. <flags>
  344. <attribute id="ref">
  345. <read_only/>
  346. </attribute>
  347. <attribute id="agent_id">
  348. <hidden/>
  349. </attribute>
  350. <attribute id="title">
  351. <mandatory/>
  352. </attribute>
  353. <attribute id="start_date">
  354. <hidden/>
  355. </attribute>
  356. <attribute id="end_date">
  357. <hidden/>
  358. </attribute>
  359. <attribute id="last_update">
  360. <read_only/>
  361. </attribute>
  362. <attribute id="close_date">
  363. <hidden/>
  364. </attribute>
  365. <attribute id="reason">
  366. <mandatory/>
  367. <must_prompt/>
  368. </attribute>
  369. <attribute id="requestor_id">
  370. <mandatory/>
  371. </attribute>
  372. <attribute id="creation_date">
  373. <read_only/>
  374. </attribute>
  375. <attribute id="impact">
  376. <hidden/>
  377. </attribute>
  378. <attribute id="team_id">
  379. <read_only/>
  380. </attribute>
  381. <attribute id="supervisor_group_id">
  382. <read_only/>
  383. </attribute>
  384. <attribute id="supervisor_id">
  385. <hidden/>
  386. </attribute>
  387. <attribute id="manager_group_id">
  388. <read_only/>
  389. </attribute>
  390. <attribute id="manager_id">
  391. <hidden/>
  392. </attribute>
  393. <attribute id="outage">
  394. <hidden/>
  395. </attribute>
  396. <attribute id="fallback">
  397. <hidden/>
  398. </attribute>
  399. </flags>
  400. <transitions/>
  401. </state>
  402. <state id="assigned">
  403. <flags>
  404. <attribute id="ref">
  405. <read_only/>
  406. </attribute>
  407. <attribute id="agent_id">
  408. <mandatory/>
  409. <must_prompt/>
  410. </attribute>
  411. <attribute id="title">
  412. <mandatory/>
  413. </attribute>
  414. <attribute id="description">
  415. <read_only/>
  416. </attribute>
  417. <attribute id="start_date">
  418. <hidden/>
  419. </attribute>
  420. <attribute id="end_date">
  421. <hidden/>
  422. </attribute>
  423. <attribute id="last_update">
  424. <read_only/>
  425. </attribute>
  426. <attribute id="close_date">
  427. <hidden/>
  428. </attribute>
  429. <attribute id="reason">
  430. <read_only/>
  431. </attribute>
  432. <attribute id="requestor_id">
  433. <read_only/>
  434. </attribute>
  435. <attribute id="creation_date">
  436. <read_only/>
  437. </attribute>
  438. <attribute id="impact">
  439. <hidden/>
  440. </attribute>
  441. <attribute id="supervisor_group_id">
  442. <mandatory/>
  443. </attribute>
  444. <attribute id="supervisor_id">
  445. <mandatory/>
  446. <must_prompt/>
  447. </attribute>
  448. <attribute id="manager_group_id">
  449. <mandatory/>
  450. </attribute>
  451. <attribute id="manager_id">
  452. <mandatory/>
  453. <must_prompt/>
  454. </attribute>
  455. <attribute id="outage">
  456. <hidden/>
  457. </attribute>
  458. <attribute id="fallback">
  459. <hidden/>
  460. </attribute>
  461. </flags>
  462. <transitions/>
  463. </state>
  464. <state id="plannedscheduled">
  465. <flags>
  466. <attribute id="ref">
  467. <read_only/>
  468. </attribute>
  469. <attribute id="org_id">
  470. <read_only/>
  471. </attribute>
  472. <attribute id="agent_id">
  473. <mandatory/>
  474. </attribute>
  475. <attribute id="title">
  476. <mandatory/>
  477. </attribute>
  478. <attribute id="description">
  479. <read_only/>
  480. </attribute>
  481. <attribute id="start_date">
  482. <mandatory/>
  483. <must_prompt/>
  484. </attribute>
  485. <attribute id="end_date">
  486. <mandatory/>
  487. <must_prompt/>
  488. </attribute>
  489. <attribute id="last_update">
  490. <read_only/>
  491. </attribute>
  492. <attribute id="close_date">
  493. <hidden/>
  494. </attribute>
  495. <attribute id="reason">
  496. <read_only/>
  497. </attribute>
  498. <attribute id="requestor_id">
  499. <read_only/>
  500. </attribute>
  501. <attribute id="creation_date">
  502. <read_only/>
  503. </attribute>
  504. <attribute id="impact">
  505. <mandatory/>
  506. <must_prompt/>
  507. </attribute>
  508. <attribute id="supervisor_group_id">
  509. <mandatory/>
  510. </attribute>
  511. <attribute id="supervisor_id">
  512. <mandatory/>
  513. </attribute>
  514. <attribute id="manager_group_id">
  515. <mandatory/>
  516. </attribute>
  517. <attribute id="manager_id">
  518. <mandatory/>
  519. </attribute>
  520. <attribute id="outage">
  521. <mandatory/>
  522. <must_prompt/>
  523. </attribute>
  524. <attribute id="fallback">
  525. <mandatory/>
  526. <must_prompt/>
  527. </attribute>
  528. </flags>
  529. <transitions/>
  530. </state>
  531. <state id="approved">
  532. <flags>
  533. <attribute id="ref">
  534. <read_only/>
  535. </attribute>
  536. <attribute id="org_id">
  537. <read_only/>
  538. </attribute>
  539. <attribute id="agent_id">
  540. <mandatory/>
  541. </attribute>
  542. <attribute id="title">
  543. <mandatory/>
  544. </attribute>
  545. <attribute id="description">
  546. <read_only/>
  547. </attribute>
  548. <attribute id="start_date">
  549. <mandatory/>
  550. </attribute>
  551. <attribute id="end_date">
  552. <mandatory/>
  553. </attribute>
  554. <attribute id="last_update">
  555. <read_only/>
  556. </attribute>
  557. <attribute id="close_date">
  558. <hidden/>
  559. </attribute>
  560. <attribute id="reason">
  561. <read_only/>
  562. </attribute>
  563. <attribute id="requestor_id">
  564. <read_only/>
  565. </attribute>
  566. <attribute id="creation_date">
  567. <read_only/>
  568. </attribute>
  569. <attribute id="impact">
  570. <read_only/>
  571. </attribute>
  572. <attribute id="supervisor_group_id">
  573. <read_only/>
  574. </attribute>
  575. <attribute id="supervisor_id">
  576. <read_only/>
  577. </attribute>
  578. <attribute id="manager_group_id">
  579. <read_only/>
  580. </attribute>
  581. <attribute id="manager_id">
  582. <read_only/>
  583. </attribute>
  584. <attribute id="outage">
  585. <read_only/>
  586. </attribute>
  587. <attribute id="fallback">
  588. <mandatory/>
  589. </attribute>
  590. </flags>
  591. <transitions/>
  592. </state>
  593. <state id="notapproved">
  594. <flags>
  595. <attribute id="ref">
  596. <read_only/>
  597. </attribute>
  598. <attribute id="org_id">
  599. <read_only/>
  600. </attribute>
  601. <attribute id="agent_id">
  602. <mandatory/>
  603. </attribute>
  604. <attribute id="title">
  605. <mandatory/>
  606. </attribute>
  607. <attribute id="description">
  608. <read_only/>
  609. </attribute>
  610. <attribute id="start_date">
  611. <mandatory/>
  612. </attribute>
  613. <attribute id="end_date">
  614. <mandatory/>
  615. </attribute>
  616. <attribute id="last_update">
  617. <read_only/>
  618. </attribute>
  619. <attribute id="close_date">
  620. <hidden/>
  621. </attribute>
  622. <attribute id="reason">
  623. <mandatory/>
  624. <must_prompt/>
  625. </attribute>
  626. <attribute id="requestor_id">
  627. <read_only/>
  628. </attribute>
  629. <attribute id="creation_date">
  630. <read_only/>
  631. </attribute>
  632. <attribute id="impact">
  633. <read_only/>
  634. </attribute>
  635. <attribute id="supervisor_group_id">
  636. <read_only/>
  637. </attribute>
  638. <attribute id="supervisor_id">
  639. <read_only/>
  640. </attribute>
  641. <attribute id="manager_group_id">
  642. <read_only/>
  643. </attribute>
  644. <attribute id="manager_id">
  645. <read_only/>
  646. </attribute>
  647. <attribute id="outage">
  648. <mandatory/>
  649. </attribute>
  650. <attribute id="fallback">
  651. <mandatory/>
  652. </attribute>
  653. </flags>
  654. <transitions/>
  655. </state>
  656. <state id="implemented">
  657. <flags>
  658. <attribute id="ref">
  659. <read_only/>
  660. </attribute>
  661. <attribute id="org_id">
  662. <read_only/>
  663. </attribute>
  664. <attribute id="agent_id">
  665. <mandatory/>
  666. </attribute>
  667. <attribute id="title">
  668. <read_only/>
  669. </attribute>
  670. <attribute id="description">
  671. <read_only/>
  672. </attribute>
  673. <attribute id="start_date">
  674. <read_only/>
  675. </attribute>
  676. <attribute id="end_date">
  677. <mandatory/>
  678. </attribute>
  679. <attribute id="last_update">
  680. <read_only/>
  681. </attribute>
  682. <attribute id="close_date">
  683. <hidden/>
  684. </attribute>
  685. <attribute id="reason">
  686. <read_only/>
  687. </attribute>
  688. <attribute id="requestor_id">
  689. <read_only/>
  690. </attribute>
  691. <attribute id="creation_date">
  692. <read_only/>
  693. </attribute>
  694. <attribute id="impact">
  695. <read_only/>
  696. </attribute>
  697. <attribute id="supervisor_group_id">
  698. <read_only/>
  699. </attribute>
  700. <attribute id="supervisor_id">
  701. <read_only/>
  702. </attribute>
  703. <attribute id="manager_group_id">
  704. <read_only/>
  705. </attribute>
  706. <attribute id="manager_id">
  707. <read_only/>
  708. </attribute>
  709. <attribute id="outage">
  710. <read_only/>
  711. </attribute>
  712. <attribute id="fallback">
  713. <mandatory/>
  714. </attribute>
  715. </flags>
  716. <transitions/>
  717. </state>
  718. <state id="monitored">
  719. <flags>
  720. <attribute id="ref">
  721. <read_only/>
  722. </attribute>
  723. <attribute id="org_id">
  724. <read_only/>
  725. </attribute>
  726. <attribute id="agent_id">
  727. <read_only/>
  728. </attribute>
  729. <attribute id="caller_id">
  730. <read_only/>
  731. </attribute>
  732. <attribute id="title">
  733. <read_only/>
  734. </attribute>
  735. <attribute id="description">
  736. <read_only/>
  737. </attribute>
  738. <attribute id="start_date">
  739. <read_only/>
  740. </attribute>
  741. <attribute id="end_date">
  742. <read_only/>
  743. </attribute>
  744. <attribute id="last_update">
  745. <read_only/>
  746. </attribute>
  747. <attribute id="close_date">
  748. <hidden/>
  749. </attribute>
  750. <attribute id="reason">
  751. <read_only/>
  752. </attribute>
  753. <attribute id="requestor_id">
  754. <read_only/>
  755. </attribute>
  756. <attribute id="creation_date">
  757. <read_only/>
  758. </attribute>
  759. <attribute id="impact">
  760. <read_only/>
  761. </attribute>
  762. <attribute id="team_id">
  763. <read_only/>
  764. </attribute>
  765. <attribute id="supervisor_group_id">
  766. <read_only/>
  767. </attribute>
  768. <attribute id="supervisor_id">
  769. <read_only/>
  770. </attribute>
  771. <attribute id="manager_group_id">
  772. <read_only/>
  773. </attribute>
  774. <attribute id="manager_id">
  775. <read_only/>
  776. </attribute>
  777. <attribute id="outage">
  778. <read_only/>
  779. </attribute>
  780. <attribute id="fallback">
  781. <read_only/>
  782. </attribute>
  783. <attribute id="parent_id">
  784. <read_only/>
  785. </attribute>
  786. </flags>
  787. <transitions/>
  788. </state>
  789. <state id="closed">
  790. <flags>
  791. <attribute id="ref">
  792. <read_only/>
  793. </attribute>
  794. <attribute id="org_id">
  795. <read_only/>
  796. </attribute>
  797. <attribute id="agent_id">
  798. <read_only/>
  799. </attribute>
  800. <attribute id="caller_id">
  801. <read_only/>
  802. </attribute>
  803. <attribute id="title">
  804. <read_only/>
  805. </attribute>
  806. <attribute id="description">
  807. <read_only/>
  808. </attribute>
  809. <attribute id="start_date">
  810. <read_only/>
  811. </attribute>
  812. <attribute id="end_date">
  813. <read_only/>
  814. </attribute>
  815. <attribute id="last_update">
  816. <read_only/>
  817. </attribute>
  818. <attribute id="close_date">
  819. <read_only/>
  820. </attribute>
  821. <attribute id="reason">
  822. <read_only/>
  823. </attribute>
  824. <attribute id="requestor_id">
  825. <read_only/>
  826. </attribute>
  827. <attribute id="creation_date">
  828. <read_only/>
  829. </attribute>
  830. <attribute id="impact">
  831. <read_only/>
  832. </attribute>
  833. <attribute id="team_id">
  834. <read_only/>
  835. </attribute>
  836. <attribute id="supervisor_group_id">
  837. <read_only/>
  838. </attribute>
  839. <attribute id="supervisor_id">
  840. <read_only/>
  841. </attribute>
  842. <attribute id="manager_group_id">
  843. <read_only/>
  844. </attribute>
  845. <attribute id="manager_id">
  846. <read_only/>
  847. </attribute>
  848. <attribute id="outage">
  849. <read_only/>
  850. </attribute>
  851. <attribute id="fallback">
  852. <read_only/>
  853. </attribute>
  854. <attribute id="private_log">
  855. <read_only/>
  856. </attribute>
  857. <attribute id="parent_id">
  858. <read_only/>
  859. </attribute>
  860. </flags>
  861. <transitions/>
  862. </state>
  863. </states>
  864. </lifecycle>
  865. <methods>
  866. <method id="SetClosureDate">
  867. <static>false</static>
  868. <access>public</access>
  869. <type>StimulusUserAction</type>
  870. <code><![CDATA[ public function SetClosureDate($sStimulusCode)
  871. {
  872. $this->Set('close_date', time());
  873. return true;
  874. }]]></code>
  875. </method>
  876. <method id="ResetRejectReason">
  877. <static>false</static>
  878. <access>public</access>
  879. <type>LifecycleAction</type>
  880. <code><![CDATA[ public function ResetRejectReason($sStimulusCode)
  881. {
  882. $this->Set('reason', '');
  883. return true;
  884. }]]></code>
  885. </method>
  886. <method id="OnInsert">
  887. <static>false</static>
  888. <access>protected</access>
  889. <type>Overload-DBObject</type>
  890. <code><![CDATA[ protected function OnInsert()
  891. {
  892. $oToNotify = $this->Get('contacts_list');
  893. $oToImpact = $this->Get('functionalcis_list');
  894. $oImpactedInfras = DBObjectSet::FromLinkSet($this, 'functionalcis_list', 'functionalci_id');
  895. $aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
  896. if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
  897. {
  898. foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
  899. {
  900. $oNewLink = new lnkFunctionalCIToTicket();
  901. $oNewLink->Set('functionalci_id', $iKey);
  902. $oToImpact->AddObject($oNewLink);
  903. }
  904. }
  905. if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
  906. {
  907. foreach($aComputed['Contact'] as $iKey => $oObject)
  908. {
  909. $oNewLink = new lnkContactToTicket();
  910. $oNewLink->Set('contact_id', $iKey);
  911. $oNewLink->Set('role', 'contact automatically computed');
  912. $oToNotify->AddObject($oNewLink);
  913. }
  914. }
  915. $this->Set('creation_date', time());
  916. $this->Set('last_update', time());
  917. }]]></code>
  918. </method>
  919. <method id="OnUpdate">
  920. <static>false</static>
  921. <access>protected</access>
  922. <type>Overload-DBObject</type>
  923. <code><![CDATA[ protected function OnUpdate()
  924. {
  925. $this->Set('last_update', time());
  926. }]]></code>
  927. </method>
  928. <method id="ComputeValues">
  929. <static>false</static>
  930. <access>public</access>
  931. <type>Overload-DBObject</type>
  932. <code><![CDATA[ public function ComputeValues()
  933. {
  934. $sCurrRef = $this->Get('ref');
  935. if (strlen($sCurrRef) == 0)
  936. {
  937. $iKey = $this->GetKey();
  938. if ($iKey < 0)
  939. {
  940. // Object not yet in the Database
  941. $iKey = MetaModel::GetNextKey(get_class($this));
  942. }
  943. $sName = sprintf('C-%06d', $iKey);
  944. $this->Set('ref', $sName);
  945. }
  946. }]]></code>
  947. </method>
  948. <method id="GetIcon">
  949. <comment>/**&#13;
  950. * Get the icon representing this object&#13;
  951. * @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined)&#13;
  952. * @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file&#13;
  953. */</comment>
  954. <static>false</static>
  955. <access>public</access>
  956. <type>Overload-DBObject</type>
  957. <code><![CDATA[ public function GetIcon($bImgTag = true)
  958. {
  959. $sStatus = $this->Get('status');
  960. switch($this->GetState())
  961. {
  962. case 'approved':
  963. case 'implemented':
  964. case 'monitored':
  965. $sIcon = self::MakeIconFromName('change-approved.png');
  966. break;
  967. case 'rejected':
  968. case 'notapproved':
  969. $sIcon = self::MakeIconFromName('change-rejected.png');
  970. break;
  971. case 'closed':
  972. $sIcon = self::MakeIconFromName('change-closed.png');
  973. break;
  974. default:
  975. $sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
  976. }
  977. return $sIcon;
  978. }]]></code>
  979. </method>
  980. <method id="MakeIconFromName">
  981. <static>true</static>
  982. <access>protected</access>
  983. <type>Overload-DBObject</type>
  984. <code><![CDATA[ protected static function MakeIconFromName($sIconName, $bImgTag = true)
  985. {
  986. $sIcon = '';
  987. if ($sIconName != '')
  988. {
  989. $sPath = '../env-'.utils::GetCurrentEnvironment().'/itop-change-mgmt-itil/images/'.$sIconName;
  990. if ($bImgTag)
  991. {
  992. $sIcon = "<img src=\"$sPath\" style=\"vertical-align:middle;\"/>";
  993. }
  994. else
  995. {
  996. $sIcon = $sPath;
  997. }
  998. }
  999. return $sIcon;
  1000. }]]></code>
  1001. </method>
  1002. </methods>
  1003. <presentation>
  1004. <details>
  1005. <items>
  1006. <item id="functionalcis_list">
  1007. <rank>10</rank>
  1008. </item>
  1009. <item id="contacts_list">
  1010. <rank>20</rank>
  1011. </item>
  1012. <item id="workorders_list">
  1013. <rank>30</rank>
  1014. </item>
  1015. <item id="related_request_list">
  1016. <rank>40</rank>
  1017. </item>
  1018. <item id="related_incident_list">
  1019. <rank>50</rank>
  1020. </item>
  1021. <item id="related_problems_list">
  1022. <rank>60</rank>
  1023. </item>
  1024. <item id="child_changes_list">
  1025. <rank>70</rank>
  1026. </item>
  1027. <item id="col:col1">
  1028. <rank>80</rank>
  1029. <items>
  1030. <item id="fieldset:Ticket:baseinfo">
  1031. <rank>10</rank>
  1032. <items>
  1033. <item id="ref">
  1034. <rank>10</rank>
  1035. </item>
  1036. <item id="org_id">
  1037. <rank>20</rank>
  1038. </item>
  1039. <item id="status">
  1040. <rank>30</rank>
  1041. </item>
  1042. <item id="title">
  1043. <rank>40</rank>
  1044. </item>
  1045. <item id="description">
  1046. <rank>50</rank>
  1047. </item>
  1048. </items>
  1049. </item>
  1050. <item id="fieldset:Ticket:contact">
  1051. <rank>20</rank>
  1052. <items>
  1053. <item id="caller_id">
  1054. <rank>10</rank>
  1055. </item>
  1056. <item id="team_id">
  1057. <rank>20</rank>
  1058. </item>
  1059. <item id="agent_id">
  1060. <rank>30</rank>
  1061. </item>
  1062. <item id="supervisor_group_id">
  1063. <rank>40</rank>
  1064. </item>
  1065. <item id="supervisor_id">
  1066. <rank>50</rank>
  1067. </item>
  1068. <item id="manager_group_id">
  1069. <rank>60</rank>
  1070. </item>
  1071. <item id="manager_id">
  1072. <rank>70</rank>
  1073. </item>
  1074. </items>
  1075. </item>
  1076. </items>
  1077. </item>
  1078. <item id="col:col2">
  1079. <rank>90</rank>
  1080. <items>
  1081. <item id="fieldset:Ticket:resolution">
  1082. <rank>10</rank>
  1083. <items>
  1084. <item id="reason">
  1085. <rank>10</rank>
  1086. </item>
  1087. <item id="impact">
  1088. <rank>20</rank>
  1089. </item>
  1090. <item id="outage">
  1091. <rank>30</rank>
  1092. </item>
  1093. <item id="fallback">
  1094. <rank>40</rank>
  1095. </item>
  1096. </items>
  1097. </item>
  1098. <item id="fieldset:Relations">
  1099. <rank>20</rank>
  1100. <items>
  1101. <item id="parent_id">
  1102. <rank>10</rank>
  1103. </item>
  1104. </items>
  1105. </item>
  1106. </items>
  1107. </item>
  1108. <item id="col:col3">
  1109. <rank>100</rank>
  1110. <items>
  1111. <item id="fieldset:Ticket:date">
  1112. <rank>10</rank>
  1113. <items>
  1114. <item id="creation_date">
  1115. <rank>10</rank>
  1116. </item>
  1117. <item id="start_date">
  1118. <rank>20</rank>
  1119. </item>
  1120. <item id="end_date">
  1121. <rank>30</rank>
  1122. </item>
  1123. <item id="last_update">
  1124. <rank>40</rank>
  1125. </item>
  1126. <item id="close_date">
  1127. <rank>50</rank>
  1128. </item>
  1129. </items>
  1130. </item>
  1131. </items>
  1132. </item>
  1133. </items>
  1134. </details>
  1135. <search>
  1136. <items>
  1137. <item id="ref">
  1138. <rank>10</rank>
  1139. </item>
  1140. <item id="org_id">
  1141. <rank>20</rank>
  1142. </item>
  1143. <item id="status">
  1144. <rank>30</rank>
  1145. </item>
  1146. <item id="title">
  1147. <rank>40</rank>
  1148. </item>
  1149. <item id="description">
  1150. <rank>50</rank>
  1151. </item>
  1152. <item id="caller_id">
  1153. <rank>60</rank>
  1154. </item>
  1155. <item id="team_id">
  1156. <rank>70</rank>
  1157. </item>
  1158. <item id="agent_id">
  1159. <rank>80</rank>
  1160. </item>
  1161. <item id="supervisor_group_id">
  1162. <rank>90</rank>
  1163. </item>
  1164. <item id="supervisor_id">
  1165. <rank>100</rank>
  1166. </item>
  1167. <item id="manager_group_id">
  1168. <rank>110</rank>
  1169. </item>
  1170. <item id="manager_id">
  1171. <rank>120</rank>
  1172. </item>
  1173. <item id="reason">
  1174. <rank>130</rank>
  1175. </item>
  1176. <item id="impact">
  1177. <rank>140</rank>
  1178. </item>
  1179. <item id="outage">
  1180. <rank>150</rank>
  1181. </item>
  1182. <item id="parent_id">
  1183. <rank>160</rank>
  1184. </item>
  1185. <item id="creation_date">
  1186. <rank>170</rank>
  1187. </item>
  1188. <item id="start_date">
  1189. <rank>180</rank>
  1190. </item>
  1191. <item id="end_date">
  1192. <rank>190</rank>
  1193. </item>
  1194. <item id="last_update">
  1195. <rank>200</rank>
  1196. </item>
  1197. <item id="close_date">
  1198. <rank>210</rank>
  1199. </item>
  1200. </items>
  1201. </search>
  1202. <list>
  1203. <items>
  1204. <item id="finalclass">
  1205. <rank>10</rank>
  1206. </item>
  1207. <item id="title">
  1208. <rank>20</rank>
  1209. </item>
  1210. <item id="org_id">
  1211. <rank>30</rank>
  1212. </item>
  1213. <item id="start_date">
  1214. <rank>40</rank>
  1215. </item>
  1216. <item id="end_date">
  1217. <rank>50</rank>
  1218. </item>
  1219. <item id="status">
  1220. <rank>60</rank>
  1221. </item>
  1222. <item id="agent_id">
  1223. <rank>70</rank>
  1224. </item>
  1225. </items>
  1226. </list>
  1227. </presentation>
  1228. </class>
  1229. <class id="RoutineChange" _delta="define">
  1230. <parent>Change</parent>
  1231. <properties>
  1232. <category>bizmodel,searchable,changemgmt</category>
  1233. <abstract>false</abstract>
  1234. <key_type>autoincrement</key_type>
  1235. <db_table>change_routine</db_table>
  1236. <db_key_field>id</db_key_field>
  1237. <db_final_class_field/>
  1238. <naming>
  1239. <format>%1$s</format>
  1240. <attributes>
  1241. <attribute id="ref"/>
  1242. </attributes>
  1243. </naming>
  1244. <display_template/>
  1245. <icon>images/change.png</icon>
  1246. <reconciliation>
  1247. <attributes>
  1248. <attribute id="ref"/>
  1249. </attributes>
  1250. </reconciliation>
  1251. <order>
  1252. <columns>
  1253. <column id="ref" ascending="false"/>
  1254. </columns>
  1255. </order>
  1256. </properties>
  1257. <fields/>
  1258. <lifecycle>
  1259. <attribute>status</attribute>
  1260. <stimuli>
  1261. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  1262. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  1263. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  1264. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  1265. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  1266. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  1267. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  1268. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  1269. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
  1270. </stimuli>
  1271. <states>
  1272. <state id="new">
  1273. <flags>
  1274. <attribute id="ref">
  1275. <read_only/>
  1276. </attribute>
  1277. <attribute id="agent_id">
  1278. <hidden/>
  1279. </attribute>
  1280. <attribute id="team_id">
  1281. <hidden/>
  1282. </attribute>
  1283. <attribute id="title">
  1284. <mandatory/>
  1285. </attribute>
  1286. <attribute id="start_date">
  1287. <hidden/>
  1288. </attribute>
  1289. <attribute id="end_date">
  1290. <hidden/>
  1291. </attribute>
  1292. <attribute id="last_update">
  1293. <read_only/>
  1294. </attribute>
  1295. <attribute id="close_date">
  1296. <hidden/>
  1297. </attribute>
  1298. <attribute id="reason">
  1299. <hidden/>
  1300. </attribute>
  1301. <attribute id="requestor_id">
  1302. <mandatory/>
  1303. </attribute>
  1304. <attribute id="creation_date">
  1305. <read_only/>
  1306. </attribute>
  1307. <attribute id="impact">
  1308. <hidden/>
  1309. </attribute>
  1310. <attribute id="supervisor_group_id">
  1311. <hidden/>
  1312. </attribute>
  1313. <attribute id="supervisor_id">
  1314. <hidden/>
  1315. </attribute>
  1316. <attribute id="manager_group_id">
  1317. <hidden/>
  1318. </attribute>
  1319. <attribute id="manager_id">
  1320. <hidden/>
  1321. </attribute>
  1322. <attribute id="outage">
  1323. <hidden/>
  1324. </attribute>
  1325. <attribute id="fallback">
  1326. <hidden/>
  1327. </attribute>
  1328. </flags>
  1329. <transitions>
  1330. <transition>
  1331. <stimulus>ev_assign</stimulus>
  1332. <target>assigned</target>
  1333. <actions/>
  1334. </transition>
  1335. </transitions>
  1336. </state>
  1337. <state id="validated">
  1338. <flags>
  1339. <attribute id="ref">
  1340. <read_only/>
  1341. </attribute>
  1342. <attribute id="agent_id">
  1343. <hidden/>
  1344. </attribute>
  1345. <attribute id="title">
  1346. <mandatory/>
  1347. </attribute>
  1348. <attribute id="description">
  1349. <read_only/>
  1350. </attribute>
  1351. <attribute id="start_date">
  1352. <hidden/>
  1353. </attribute>
  1354. <attribute id="end_date">
  1355. <hidden/>
  1356. </attribute>
  1357. <attribute id="last_update">
  1358. <read_only/>
  1359. </attribute>
  1360. <attribute id="close_date">
  1361. <hidden/>
  1362. </attribute>
  1363. <attribute id="reason">
  1364. <read_only/>
  1365. </attribute>
  1366. <attribute id="requestor_id">
  1367. <read_only/>
  1368. </attribute>
  1369. <attribute id="creation_date">
  1370. <read_only/>
  1371. </attribute>
  1372. <attribute id="impact">
  1373. <hidden/>
  1374. </attribute>
  1375. <attribute id="team_id">
  1376. <mandatory/>
  1377. <must_prompt/>
  1378. </attribute>
  1379. <attribute id="supervisor_group_id">
  1380. <mandatory/>
  1381. <must_prompt/>
  1382. </attribute>
  1383. <attribute id="supervisor_id">
  1384. <hidden/>
  1385. </attribute>
  1386. <attribute id="manager_group_id">
  1387. <mandatory/>
  1388. <must_prompt/>
  1389. </attribute>
  1390. <attribute id="manager_id">
  1391. <hidden/>
  1392. </attribute>
  1393. <attribute id="outage">
  1394. <hidden/>
  1395. </attribute>
  1396. <attribute id="fallback">
  1397. <hidden/>
  1398. </attribute>
  1399. <attribute id="approval_date">
  1400. <hidden/>
  1401. </attribute>
  1402. <attribute id="approval_comment">
  1403. <hidden/>
  1404. </attribute>
  1405. </flags>
  1406. <transitions/>
  1407. </state>
  1408. <state id="rejected">
  1409. <flags>
  1410. <attribute id="ref">
  1411. <read_only/>
  1412. </attribute>
  1413. <attribute id="agent_id">
  1414. <hidden/>
  1415. </attribute>
  1416. <attribute id="title">
  1417. <mandatory/>
  1418. </attribute>
  1419. <attribute id="start_date">
  1420. <hidden/>
  1421. </attribute>
  1422. <attribute id="end_date">
  1423. <hidden/>
  1424. </attribute>
  1425. <attribute id="last_update">
  1426. <read_only/>
  1427. </attribute>
  1428. <attribute id="close_date">
  1429. <hidden/>
  1430. </attribute>
  1431. <attribute id="reason">
  1432. <mandatory/>
  1433. <must_prompt/>
  1434. </attribute>
  1435. <attribute id="requestor_id">
  1436. <mandatory/>
  1437. </attribute>
  1438. <attribute id="creation_date">
  1439. <read_only/>
  1440. </attribute>
  1441. <attribute id="impact">
  1442. <hidden/>
  1443. </attribute>
  1444. <attribute id="supervisor_group_id">
  1445. <hidden/>
  1446. </attribute>
  1447. <attribute id="supervisor_id">
  1448. <hidden/>
  1449. </attribute>
  1450. <attribute id="manager_group_id">
  1451. <hidden/>
  1452. </attribute>
  1453. <attribute id="manager_id">
  1454. <hidden/>
  1455. </attribute>
  1456. <attribute id="outage">
  1457. <hidden/>
  1458. </attribute>
  1459. <attribute id="fallback">
  1460. <hidden/>
  1461. </attribute>
  1462. <attribute id="approval_date">
  1463. <hidden/>
  1464. </attribute>
  1465. <attribute id="approval_comment">
  1466. <hidden/>
  1467. </attribute>
  1468. </flags>
  1469. <transitions/>
  1470. </state>
  1471. <state id="assigned">
  1472. <flags>
  1473. <attribute id="ref">
  1474. <read_only/>
  1475. </attribute>
  1476. <attribute id="team_id">
  1477. <must_prompt/>
  1478. <mandatory/>
  1479. </attribute>
  1480. <attribute id="agent_id">
  1481. <must_prompt/>
  1482. <mandatory/>
  1483. </attribute>
  1484. <attribute id="title">
  1485. <mandatory/>
  1486. </attribute>
  1487. <attribute id="description">
  1488. <read_only/>
  1489. </attribute>
  1490. <attribute id="start_date">
  1491. <hidden/>
  1492. </attribute>
  1493. <attribute id="end_date">
  1494. <hidden/>
  1495. </attribute>
  1496. <attribute id="last_update">
  1497. <read_only/>
  1498. </attribute>
  1499. <attribute id="close_date">
  1500. <hidden/>
  1501. </attribute>
  1502. <attribute id="reason">
  1503. <read_only/>
  1504. </attribute>
  1505. <attribute id="requestor_id">
  1506. <read_only/>
  1507. </attribute>
  1508. <attribute id="creation_date">
  1509. <read_only/>
  1510. </attribute>
  1511. <attribute id="impact">
  1512. <hidden/>
  1513. </attribute>
  1514. <attribute id="supervisor_group_id">
  1515. <mandatory/>
  1516. </attribute>
  1517. <attribute id="supervisor_id">
  1518. <must_prompt/>
  1519. <mandatory/>
  1520. </attribute>
  1521. <attribute id="manager_group_id">
  1522. <mandatory/>
  1523. </attribute>
  1524. <attribute id="manager_id">
  1525. <must_prompt/>
  1526. <mandatory/>
  1527. </attribute>
  1528. <attribute id="outage">
  1529. <hidden/>
  1530. </attribute>
  1531. <attribute id="fallback">
  1532. <hidden/>
  1533. </attribute>
  1534. </flags>
  1535. <transitions>
  1536. <transition>
  1537. <stimulus>ev_plan</stimulus>
  1538. <target>plannedscheduled</target>
  1539. <actions/>
  1540. </transition>
  1541. </transitions>
  1542. </state>
  1543. <state id="plannedscheduled">
  1544. <flags>
  1545. <attribute id="ref">
  1546. <read_only/>
  1547. </attribute>
  1548. <attribute id="org_id">
  1549. <read_only/>
  1550. </attribute>
  1551. <attribute id="team_id">
  1552. <mandatory/>
  1553. </attribute>
  1554. <attribute id="agent_id">
  1555. <mandatory/>
  1556. </attribute>
  1557. <attribute id="title">
  1558. <mandatory/>
  1559. </attribute>
  1560. <attribute id="description">
  1561. <read_only/>
  1562. </attribute>
  1563. <attribute id="start_date">
  1564. <mandatory/>
  1565. <must_prompt/>
  1566. </attribute>
  1567. <attribute id="end_date">
  1568. <mandatory/>
  1569. <must_prompt/>
  1570. </attribute>
  1571. <attribute id="last_update">
  1572. <read_only/>
  1573. </attribute>
  1574. <attribute id="close_date">
  1575. <hidden/>
  1576. </attribute>
  1577. <attribute id="reason">
  1578. <read_only/>
  1579. </attribute>
  1580. <attribute id="requestor_id">
  1581. <read_only/>
  1582. </attribute>
  1583. <attribute id="creation_date">
  1584. <read_only/>
  1585. </attribute>
  1586. <attribute id="impact">
  1587. <mandatory/>
  1588. <must_prompt/>
  1589. </attribute>
  1590. <attribute id="supervisor_group_id">
  1591. <mandatory/>
  1592. </attribute>
  1593. <attribute id="supervisor_id">
  1594. <mandatory/>
  1595. </attribute>
  1596. <attribute id="manager_group_id">
  1597. <mandatory/>
  1598. </attribute>
  1599. <attribute id="manager_id">
  1600. <mandatory/>
  1601. </attribute>
  1602. <attribute id="outage">
  1603. <mandatory/>
  1604. <must_prompt/>
  1605. </attribute>
  1606. <attribute id="fallback">
  1607. <mandatory/>
  1608. <must_prompt/>
  1609. </attribute>
  1610. </flags>
  1611. <transitions>
  1612. <transition>
  1613. <stimulus>ev_implement</stimulus>
  1614. <target>implemented</target>
  1615. <actions/>
  1616. </transition>
  1617. </transitions>
  1618. </state>
  1619. <state id="approved">
  1620. <flags>
  1621. <attribute id="ref">
  1622. <read_only/>
  1623. </attribute>
  1624. <attribute id="org_id">
  1625. <read_only/>
  1626. </attribute>
  1627. <attribute id="team_id">
  1628. <mandatory/>
  1629. </attribute>
  1630. <attribute id="agent_id">
  1631. <mandatory/>
  1632. </attribute>
  1633. <attribute id="title">
  1634. <mandatory/>
  1635. </attribute>
  1636. <attribute id="description">
  1637. <read_only/>
  1638. </attribute>
  1639. <attribute id="start_date">
  1640. <mandatory/>
  1641. </attribute>
  1642. <attribute id="end_date">
  1643. <mandatory/>
  1644. </attribute>
  1645. <attribute id="last_update">
  1646. <read_only/>
  1647. </attribute>
  1648. <attribute id="close_date">
  1649. <hidden/>
  1650. </attribute>
  1651. <attribute id="reason">
  1652. <read_only/>
  1653. </attribute>
  1654. <attribute id="requestor_id">
  1655. <read_only/>
  1656. </attribute>
  1657. <attribute id="creation_date">
  1658. <read_only/>
  1659. </attribute>
  1660. <attribute id="impact">
  1661. <read_only/>
  1662. </attribute>
  1663. <attribute id="supervisor_group_id">
  1664. <read_only/>
  1665. </attribute>
  1666. <attribute id="supervisor_id">
  1667. <read_only/>
  1668. </attribute>
  1669. <attribute id="manager_group_id">
  1670. <read_only/>
  1671. </attribute>
  1672. <attribute id="manager_id">
  1673. <read_only/>
  1674. </attribute>
  1675. <attribute id="outage">
  1676. <read_only/>
  1677. </attribute>
  1678. <attribute id="fallback">
  1679. <mandatory/>
  1680. </attribute>
  1681. </flags>
  1682. <transitions/>
  1683. </state>
  1684. <state id="notapproved">
  1685. <flags>
  1686. <attribute id="ref">
  1687. <read_only/>
  1688. </attribute>
  1689. <attribute id="org_id">
  1690. <read_only/>
  1691. </attribute>
  1692. <attribute id="team_id">
  1693. <mandatory/>
  1694. </attribute>
  1695. <attribute id="agent_id">
  1696. <mandatory/>
  1697. </attribute>
  1698. <attribute id="title">
  1699. <mandatory/>
  1700. </attribute>
  1701. <attribute id="description">
  1702. <read_only/>
  1703. </attribute>
  1704. <attribute id="start_date">
  1705. <mandatory/>
  1706. </attribute>
  1707. <attribute id="end_date">
  1708. <mandatory/>
  1709. </attribute>
  1710. <attribute id="last_update">
  1711. <read_only/>
  1712. </attribute>
  1713. <attribute id="close_date">
  1714. <hidden/>
  1715. </attribute>
  1716. <attribute id="reason">
  1717. <mandatory/>
  1718. <must_prompt/>
  1719. </attribute>
  1720. <attribute id="requestor_id">
  1721. <read_only/>
  1722. </attribute>
  1723. <attribute id="creation_date">
  1724. <read_only/>
  1725. </attribute>
  1726. <attribute id="impact">
  1727. <read_only/>
  1728. </attribute>
  1729. <attribute id="supervisor_group_id">
  1730. <read_only/>
  1731. </attribute>
  1732. <attribute id="supervisor_id">
  1733. <read_only/>
  1734. </attribute>
  1735. <attribute id="manager_group_id">
  1736. <read_only/>
  1737. </attribute>
  1738. <attribute id="manager_id">
  1739. <read_only/>
  1740. </attribute>
  1741. <attribute id="outage">
  1742. <mandatory/>
  1743. </attribute>
  1744. <attribute id="fallback">
  1745. <mandatory/>
  1746. </attribute>
  1747. </flags>
  1748. <transitions/>
  1749. </state>
  1750. <state id="implemented">
  1751. <flags>
  1752. <attribute id="ref">
  1753. <read_only/>
  1754. </attribute>
  1755. <attribute id="org_id">
  1756. <read_only/>
  1757. </attribute>
  1758. <attribute id="team_id">
  1759. <mandatory/>
  1760. </attribute>
  1761. <attribute id="agent_id">
  1762. <mandatory/>
  1763. </attribute>
  1764. <attribute id="title">
  1765. <read_only/>
  1766. </attribute>
  1767. <attribute id="description">
  1768. <read_only/>
  1769. </attribute>
  1770. <attribute id="start_date">
  1771. <read_only/>
  1772. </attribute>
  1773. <attribute id="end_date">
  1774. <mandatory/>
  1775. </attribute>
  1776. <attribute id="last_update">
  1777. <read_only/>
  1778. </attribute>
  1779. <attribute id="close_date">
  1780. <hidden/>
  1781. </attribute>
  1782. <attribute id="reason">
  1783. <read_only/>
  1784. </attribute>
  1785. <attribute id="requestor_id">
  1786. <read_only/>
  1787. </attribute>
  1788. <attribute id="creation_date">
  1789. <read_only/>
  1790. </attribute>
  1791. <attribute id="impact">
  1792. <read_only/>
  1793. </attribute>
  1794. <attribute id="supervisor_group_id">
  1795. <read_only/>
  1796. </attribute>
  1797. <attribute id="supervisor_id">
  1798. <read_only/>
  1799. </attribute>
  1800. <attribute id="manager_group_id">
  1801. <read_only/>
  1802. </attribute>
  1803. <attribute id="manager_id">
  1804. <read_only/>
  1805. </attribute>
  1806. <attribute id="outage">
  1807. <read_only/>
  1808. </attribute>
  1809. <attribute id="fallback">
  1810. <mandatory/>
  1811. </attribute>
  1812. </flags>
  1813. <transitions>
  1814. <transition>
  1815. <stimulus>ev_monitor</stimulus>
  1816. <target>monitored</target>
  1817. <actions/>
  1818. </transition>
  1819. <transition>
  1820. <stimulus>ev_finish</stimulus>
  1821. <target>closed</target>
  1822. <actions>
  1823. <action>
  1824. <verb>SetClosureDate</verb>
  1825. </action>
  1826. </actions>
  1827. </transition>
  1828. </transitions>
  1829. </state>
  1830. <state id="monitored">
  1831. <flags>
  1832. <attribute id="ref">
  1833. <read_only/>
  1834. </attribute>
  1835. <attribute id="org_id">
  1836. <read_only/>
  1837. </attribute>
  1838. <attribute id="team_id">
  1839. <read_only/>
  1840. </attribute>
  1841. <attribute id="agent_id">
  1842. <read_only/>
  1843. </attribute>
  1844. <attribute id="title">
  1845. <read_only/>
  1846. </attribute>
  1847. <attribute id="caller_id">
  1848. <read_only/>
  1849. </attribute>
  1850. <attribute id="team_id">
  1851. <read_only/>
  1852. </attribute>
  1853. <attribute id="parent_id">
  1854. <read_only/>
  1855. </attribute>
  1856. <attribute id="description">
  1857. <read_only/>
  1858. </attribute>
  1859. <attribute id="start_date">
  1860. <read_only/>
  1861. </attribute>
  1862. <attribute id="end_date">
  1863. <read_only/>
  1864. </attribute>
  1865. <attribute id="last_update">
  1866. <read_only/>
  1867. </attribute>
  1868. <attribute id="close_date">
  1869. <hidden/>
  1870. </attribute>
  1871. <attribute id="reason">
  1872. <read_only/>
  1873. </attribute>
  1874. <attribute id="requestor_id">
  1875. <read_only/>
  1876. </attribute>
  1877. <attribute id="creation_date">
  1878. <read_only/>
  1879. </attribute>
  1880. <attribute id="impact">
  1881. <read_only/>
  1882. </attribute>
  1883. <attribute id="supervisor_group_id">
  1884. <read_only/>
  1885. </attribute>
  1886. <attribute id="supervisor_id">
  1887. <read_only/>
  1888. </attribute>
  1889. <attribute id="manager_group_id">
  1890. <read_only/>
  1891. </attribute>
  1892. <attribute id="manager_id">
  1893. <read_only/>
  1894. </attribute>
  1895. <attribute id="outage">
  1896. <read_only/>
  1897. </attribute>
  1898. <attribute id="fallback">
  1899. <read_only/>
  1900. </attribute>
  1901. </flags>
  1902. <transitions>
  1903. <transition>
  1904. <stimulus>ev_finish</stimulus>
  1905. <target>closed</target>
  1906. <actions>
  1907. <action>
  1908. <verb>SetClosureDate</verb>
  1909. </action>
  1910. </actions>
  1911. </transition>
  1912. </transitions>
  1913. </state>
  1914. <state id="closed">
  1915. <flags>
  1916. <attribute id="ref">
  1917. <read_only/>
  1918. </attribute>
  1919. <attribute id="org_id">
  1920. <read_only/>
  1921. </attribute>
  1922. <attribute id="team_id">
  1923. <read_only/>
  1924. </attribute>
  1925. <attribute id="agent_id">
  1926. <read_only/>
  1927. </attribute>
  1928. <attribute id="caller_id">
  1929. <read_only/>
  1930. </attribute>
  1931. <attribute id="title">
  1932. <read_only/>
  1933. </attribute>
  1934. <attribute id="description">
  1935. <read_only/>
  1936. </attribute>
  1937. <attribute id="start_date">
  1938. <read_only/>
  1939. </attribute>
  1940. <attribute id="end_date">
  1941. <read_only/>
  1942. </attribute>
  1943. <attribute id="last_update">
  1944. <read_only/>
  1945. </attribute>
  1946. <attribute id="close_date">
  1947. <read_only/>
  1948. </attribute>
  1949. <attribute id="reason">
  1950. <read_only/>
  1951. </attribute>
  1952. <attribute id="requestor_id">
  1953. <read_only/>
  1954. </attribute>
  1955. <attribute id="creation_date">
  1956. <read_only/>
  1957. </attribute>
  1958. <attribute id="impact">
  1959. <read_only/>
  1960. </attribute>
  1961. <attribute id="team_id">
  1962. <read_only/>
  1963. </attribute>
  1964. <attribute id="supervisor_group_id">
  1965. <read_only/>
  1966. </attribute>
  1967. <attribute id="supervisor_id">
  1968. <read_only/>
  1969. </attribute>
  1970. <attribute id="manager_group_id">
  1971. <read_only/>
  1972. </attribute>
  1973. <attribute id="manager_id">
  1974. <read_only/>
  1975. </attribute>
  1976. <attribute id="outage">
  1977. <read_only/>
  1978. </attribute>
  1979. <attribute id="fallback">
  1980. <read_only/>
  1981. </attribute>
  1982. <attribute id="private_log">
  1983. <read_only/>
  1984. </attribute>
  1985. <attribute id="parent_id">
  1986. <read_only/>
  1987. </attribute>
  1988. </flags>
  1989. <transitions/>
  1990. </state>
  1991. </states>
  1992. </lifecycle>
  1993. <methods/>
  1994. <presentation>
  1995. <details>
  1996. <items>
  1997. <item id="functionalcis_list">
  1998. <rank>10</rank>
  1999. </item>
  2000. <item id="contacts_list">
  2001. <rank>20</rank>
  2002. </item>
  2003. <item id="workorders_list">
  2004. <rank>30</rank>
  2005. </item>
  2006. <item id="related_request_list">
  2007. <rank>40</rank>
  2008. </item>
  2009. <item id="related_incident_list">
  2010. <rank>50</rank>
  2011. </item>
  2012. <item id="related_problems_list">
  2013. <rank>60</rank>
  2014. </item>
  2015. <item id="child_changes_list">
  2016. <rank>70</rank>
  2017. </item>
  2018. <item id="col:col1">
  2019. <rank>80</rank>
  2020. <items>
  2021. <item id="fieldset:Ticket:baseinfo">
  2022. <rank>10</rank>
  2023. <items>
  2024. <item id="ref">
  2025. <rank>10</rank>
  2026. </item>
  2027. <item id="org_id">
  2028. <rank>20</rank>
  2029. </item>
  2030. <item id="status">
  2031. <rank>30</rank>
  2032. </item>
  2033. <item id="title">
  2034. <rank>40</rank>
  2035. </item>
  2036. <item id="description">
  2037. <rank>50</rank>
  2038. </item>
  2039. </items>
  2040. </item>
  2041. <item id="fieldset:Ticket:contact">
  2042. <rank>20</rank>
  2043. <items>
  2044. <item id="caller_id">
  2045. <rank>10</rank>
  2046. </item>
  2047. <item id="team_id">
  2048. <rank>20</rank>
  2049. </item>
  2050. <item id="agent_id">
  2051. <rank>30</rank>
  2052. </item>
  2053. <item id="supervisor_group_id">
  2054. <rank>40</rank>
  2055. </item>
  2056. <item id="supervisor_id">
  2057. <rank>50</rank>
  2058. </item>
  2059. <item id="manager_group_id">
  2060. <rank>60</rank>
  2061. </item>
  2062. <item id="manager_id">
  2063. <rank>70</rank>
  2064. </item>
  2065. </items>
  2066. </item>
  2067. </items>
  2068. </item>
  2069. <item id="col:col2">
  2070. <rank>90</rank>
  2071. <items>
  2072. <item id="fieldset:Ticket:resolution">
  2073. <rank>10</rank>
  2074. <items>
  2075. <item id="reason">
  2076. <rank>10</rank>
  2077. </item>
  2078. <item id="impact">
  2079. <rank>20</rank>
  2080. </item>
  2081. <item id="outage">
  2082. <rank>30</rank>
  2083. </item>
  2084. <item id="fallback">
  2085. <rank>40</rank>
  2086. </item>
  2087. </items>
  2088. </item>
  2089. <item id="fieldset:Relations">
  2090. <rank>20</rank>
  2091. <items>
  2092. <item id="parent_id">
  2093. <rank>10</rank>
  2094. </item>
  2095. </items>
  2096. </item>
  2097. </items>
  2098. </item>
  2099. <item id="col:col3">
  2100. <rank>100</rank>
  2101. <items>
  2102. <item id="fieldset:Ticket:date">
  2103. <rank>10</rank>
  2104. <items>
  2105. <item id="creation_date">
  2106. <rank>10</rank>
  2107. </item>
  2108. <item id="start_date">
  2109. <rank>20</rank>
  2110. </item>
  2111. <item id="end_date">
  2112. <rank>30</rank>
  2113. </item>
  2114. <item id="last_update">
  2115. <rank>40</rank>
  2116. </item>
  2117. <item id="close_date">
  2118. <rank>50</rank>
  2119. </item>
  2120. </items>
  2121. </item>
  2122. </items>
  2123. </item>
  2124. </items>
  2125. </details>
  2126. <search>
  2127. <items>
  2128. <item id="ref">
  2129. <rank>10</rank>
  2130. </item>
  2131. <item id="org_id">
  2132. <rank>20</rank>
  2133. </item>
  2134. <item id="status">
  2135. <rank>30</rank>
  2136. </item>
  2137. <item id="title">
  2138. <rank>40</rank>
  2139. </item>
  2140. <item id="description">
  2141. <rank>50</rank>
  2142. </item>
  2143. <item id="caller_id">
  2144. <rank>60</rank>
  2145. </item>
  2146. <item id="team_id">
  2147. <rank>70</rank>
  2148. </item>
  2149. <item id="agent_id">
  2150. <rank>80</rank>
  2151. </item>
  2152. <item id="supervisor_group_id">
  2153. <rank>90</rank>
  2154. </item>
  2155. <item id="supervisor_id">
  2156. <rank>100</rank>
  2157. </item>
  2158. <item id="manager_group_id">
  2159. <rank>110</rank>
  2160. </item>
  2161. <item id="manager_id">
  2162. <rank>120</rank>
  2163. </item>
  2164. <item id="reason">
  2165. <rank>130</rank>
  2166. </item>
  2167. <item id="impact">
  2168. <rank>140</rank>
  2169. </item>
  2170. <item id="outage">
  2171. <rank>150</rank>
  2172. </item>
  2173. <item id="parent_id">
  2174. <rank>160</rank>
  2175. </item>
  2176. <item id="creation_date">
  2177. <rank>170</rank>
  2178. </item>
  2179. <item id="start_date">
  2180. <rank>180</rank>
  2181. </item>
  2182. <item id="end_date">
  2183. <rank>190</rank>
  2184. </item>
  2185. <item id="last_update">
  2186. <rank>200</rank>
  2187. </item>
  2188. <item id="close_date">
  2189. <rank>210</rank>
  2190. </item>
  2191. </items>
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  2204. <item id="start_date">
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  2216. </items>
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  2221. <parent>Change</parent>
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  2223. <category>bizmodel,searchable,changemgmt</category>
  2224. <abstract>true</abstract>
  2225. <key_type>autoincrement</key_type>
  2226. <db_table>change_approved</db_table>
  2227. <db_key_field>id</db_key_field>
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  2230. <format>%1$s</format>
  2231. <attributes>
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  2233. </attributes>
  2234. </naming>
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  2236. <icon>images/change.png</icon>
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  2245. </columns>
  2246. </order>
  2247. </properties>
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  2250. <sql>approval_date</sql>
  2251. <default_value/>
  2252. <is_null_allowed>true</is_null_allowed>
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  2254. <field id="approval_comment" xsi:type="AttributeString">
  2255. <sql>approval_comment</sql>
  2256. <default_value/>
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  2258. </field>
  2259. </fields>
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  2264. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  2265. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  2266. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  2267. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  2268. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  2269. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  2270. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  2271. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  2272. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  2273. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
  2274. </stimuli>
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  2335. <attribute id="approval_comment">
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  2406. <attribute id="approval_comment">
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  2432. <attribute id="close_date">
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  2466. <attribute id="approval_date">
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  2469. <attribute id="approval_comment">
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  2473. <transitions/>
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  2475. <state id="assigned">
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  2477. <attribute id="ref">
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  2499. <attribute id="close_date">
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  2505. <attribute id="requestor_id">
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  2508. <attribute id="creation_date">
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  2511. <attribute id="impact">
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  2514. <attribute id="supervisor_group_id">
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  2517. <attribute id="supervisor_id">
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  2521. <attribute id="manager_group_id">
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  2524. <attribute id="manager_id">
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  2528. <attribute id="outage">
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  2534. <attribute id="approval_date">
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  2537. <attribute id="approval_comment">
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  2543. <state id="plannedscheduled">
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  2554. <attribute id="title">
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  2560. <attribute id="start_date">
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  2616. <state id="approved">
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  2935. <attribute id="creation_date">
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  2938. <attribute id="impact">
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  2940. </attribute>
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  2953. <attribute id="manager_id">
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  2956. <attribute id="outage">
  2957. <read_only/>
  2958. </attribute>
  2959. <attribute id="fallback">
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  2961. </attribute>
  2962. <attribute id="private_log">
  2963. <read_only/>
  2964. </attribute>
  2965. <attribute id="approval_date">
  2966. <read_only/>
  2967. </attribute>
  2968. <attribute id="approval_comment">
  2969. <read_only/>
  2970. </attribute>
  2971. <attribute id="parent_id">
  2972. <read_only/>
  2973. </attribute>
  2974. </flags>
  2975. <transitions/>
  2976. </state>
  2977. </states>
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  2979. <methods/>
  2980. <presentation>
  2981. <details>
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  2983. <item id="functionalcis_list">
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  2986. <item id="contacts_list">
  2987. <rank>20</rank>
  2988. </item>
  2989. <item id="workorders_list">
  2990. <rank>30</rank>
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  2993. <rank>40</rank>
  2994. </item>
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  2996. <rank>50</rank>
  2997. </item>
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  2999. <rank>60</rank>
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  3005. <rank>80</rank>
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  3025. <item id="approval_comment">
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  3032. <items>
  3033. <item id="caller_id">
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  3036. <item id="team_id">
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  3046. <rank>50</rank>
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  3049. <rank>60</rank>
  3050. </item>
  3051. <item id="manager_id">
  3052. <rank>70</rank>
  3053. </item>
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  3056. </items>
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  3058. <item id="col:col2">
  3059. <rank>90</rank>
  3060. <items>
  3061. <item id="fieldset:Ticket:resolution">
  3062. <rank>10</rank>
  3063. <items>
  3064. <item id="reason">
  3065. <rank>10</rank>
  3066. </item>
  3067. <item id="impact">
  3068. <rank>20</rank>
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  3070. <item id="outage">
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  3073. <item id="fallback">
  3074. <rank>40</rank>
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  3078. <item id="fieldset:Relations">
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  3080. <items>
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  3088. <item id="col:col3">
  3089. <rank>100</rank>
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  3091. <item id="fieldset:Ticket:date">
  3092. <rank>10</rank>
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  3097. <item id="start_date">
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  3101. <rank>30</rank>
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  3109. <item id="close_date">
  3110. <rank>60</rank>
  3111. </item>
  3112. </items>
  3113. </item>
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  3120. <item id="ref">
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  3123. <item id="org_id">
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  3132. <item id="description">
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  3135. <item id="caller_id">
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  3138. <item id="team_id">
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  3141. <item id="agent_id">
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  3144. <item id="supervisor_group_id">
  3145. <rank>90</rank>
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  3147. <item id="supervisor_id">
  3148. <rank>100</rank>
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  3174. <item id="end_date">
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  3177. <item id="last_update">
  3178. <rank>200</rank>
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  3180. <item id="approval_date">
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  3182. </item>
  3183. <item id="close_date">
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  3185. </item>
  3186. </items>
  3187. </search>
  3188. <list>
  3189. <items>
  3190. <item id="finalclass">
  3191. <rank>10</rank>
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  3193. <item id="title">
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  3196. <item id="org_id">
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  3199. <item id="start_date">
  3200. <rank>40</rank>
  3201. </item>
  3202. <item id="end_date">
  3203. <rank>50</rank>
  3204. </item>
  3205. <item id="status">
  3206. <rank>60</rank>
  3207. </item>
  3208. <item id="agent_id">
  3209. <rank>70</rank>
  3210. </item>
  3211. </items>
  3212. </list>
  3213. </presentation>
  3214. </class>
  3215. <class id="NormalChange" _delta="define">
  3216. <parent>ApprovedChange</parent>
  3217. <properties>
  3218. <category>bizmodel,searchable,changemgmt</category>
  3219. <abstract>false</abstract>
  3220. <key_type>autoincrement</key_type>
  3221. <db_table>change_normal</db_table>
  3222. <db_key_field>id</db_key_field>
  3223. <db_final_class_field/>
  3224. <naming>
  3225. <format>%1$s</format>
  3226. <attributes>
  3227. <attribute id="ref"/>
  3228. </attributes>
  3229. </naming>
  3230. <display_template/>
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  3232. <reconciliation>
  3233. <attributes>
  3234. <attribute id="ref"/>
  3235. </attributes>
  3236. </reconciliation>
  3237. </properties>
  3238. <fields>
  3239. <field id="acceptance_date" xsi:type="AttributeDateTime">
  3240. <sql>acceptance_date</sql>
  3241. <default_value/>
  3242. <is_null_allowed>true</is_null_allowed>
  3243. </field>
  3244. <field id="acceptance_comment" xsi:type="AttributeText">
  3245. <sql>acceptance_comment</sql>
  3246. <default_value/>
  3247. <is_null_allowed>true</is_null_allowed>
  3248. </field>
  3249. </fields>
  3250. <lifecycle>
  3251. <attribute>status</attribute>
  3252. <stimuli>
  3253. <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
  3254. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  3255. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  3256. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  3257. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  3258. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  3259. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  3260. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  3261. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  3262. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  3263. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
  3264. </stimuli>
  3265. <states>
  3266. <state id="new">
  3267. <flags>
  3268. <attribute id="ref">
  3269. <read_only/>
  3270. </attribute>
  3271. <attribute id="agent_id">
  3272. <hidden/>
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  3274. <attribute id="team_id">
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  3277. <attribute id="title">
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  3280. <attribute id="start_date">
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  3289. <attribute id="close_date">
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  3292. <attribute id="reason">
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  3295. <attribute id="requestor_id">
  3296. <mandatory/>
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  3298. <attribute id="creation_date">
  3299. <read_only/>
  3300. </attribute>
  3301. <attribute id="impact">
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  3304. <attribute id="supervisor_group_id">
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  3310. <attribute id="manager_group_id">
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  3312. </attribute>
  3313. <attribute id="manager_id">
  3314. <hidden/>
  3315. </attribute>
  3316. <attribute id="outage">
  3317. <hidden/>
  3318. </attribute>
  3319. <attribute id="fallback">
  3320. <hidden/>
  3321. </attribute>
  3322. <attribute id="approval_date">
  3323. <hidden/>
  3324. </attribute>
  3325. <attribute id="approval_comment">
  3326. <hidden/>
  3327. </attribute>
  3328. <attribute id="acceptance_date">
  3329. <hidden/>
  3330. </attribute>
  3331. <attribute id="acceptance_comment">
  3332. <hidden/>
  3333. </attribute>
  3334. </flags>
  3335. <transitions>
  3336. <transition>
  3337. <stimulus>ev_validate</stimulus>
  3338. <target>validated</target>
  3339. <actions>
  3340. <action>
  3341. <verb>ResetRejectReason</verb>
  3342. </action>
  3343. </actions>
  3344. </transition>
  3345. <transition>
  3346. <stimulus>ev_reject</stimulus>
  3347. <target>rejected</target>
  3348. <actions/>
  3349. </transition>
  3350. </transitions>
  3351. </state>
  3352. <state id="validated">
  3353. <flags>
  3354. <attribute id="ref">
  3355. <read_only/>
  3356. </attribute>
  3357. <attribute id="agent_id">
  3358. <hidden/>
  3359. </attribute>
  3360. <attribute id="title">
  3361. <mandatory/>
  3362. </attribute>
  3363. <attribute id="description">
  3364. <read_only/>
  3365. </attribute>
  3366. <attribute id="start_date">
  3367. <hidden/>
  3368. </attribute>
  3369. <attribute id="end_date">
  3370. <hidden/>
  3371. </attribute>
  3372. <attribute id="last_update">
  3373. <read_only/>
  3374. </attribute>
  3375. <attribute id="close_date">
  3376. <hidden/>
  3377. </attribute>
  3378. <attribute id="reason">
  3379. <read_only/>
  3380. </attribute>
  3381. <attribute id="requestor_id">
  3382. <read_only/>
  3383. </attribute>
  3384. <attribute id="creation_date">
  3385. <read_only/>
  3386. </attribute>
  3387. <attribute id="impact">
  3388. <hidden/>
  3389. </attribute>
  3390. <attribute id="team_id">
  3391. <mandatory/>
  3392. <must_prompt/>
  3393. </attribute>
  3394. <attribute id="supervisor_group_id">
  3395. <mandatory/>
  3396. <must_prompt/>
  3397. </attribute>
  3398. <attribute id="supervisor_id">
  3399. <hidden/>
  3400. </attribute>
  3401. <attribute id="manager_group_id">
  3402. <mandatory/>
  3403. <must_prompt/>
  3404. </attribute>
  3405. <attribute id="manager_id">
  3406. <hidden/>
  3407. </attribute>
  3408. <attribute id="outage">
  3409. <hidden/>
  3410. </attribute>
  3411. <attribute id="fallback">
  3412. <hidden/>
  3413. </attribute>
  3414. <attribute id="approval_date">
  3415. <hidden/>
  3416. </attribute>
  3417. <attribute id="approval_comment">
  3418. <hidden/>
  3419. </attribute>
  3420. <attribute id="acceptance_date">
  3421. <mandatory/>
  3422. </attribute>
  3423. <attribute id="acceptance_comment">
  3424. <mandatory/>
  3425. </attribute>
  3426. </flags>
  3427. <transitions>
  3428. <transition>
  3429. <stimulus>ev_assign</stimulus>
  3430. <target>assigned</target>
  3431. <actions/>
  3432. </transition>
  3433. </transitions>
  3434. </state>
  3435. <state id="rejected">
  3436. <flags>
  3437. <attribute id="ref">
  3438. <read_only/>
  3439. </attribute>
  3440. <attribute id="agent_id">
  3441. <hidden/>
  3442. </attribute>
  3443. <attribute id="title">
  3444. <mandatory/>
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  3446. <attribute id="start_date">
  3447. <hidden/>
  3448. </attribute>
  3449. <attribute id="end_date">
  3450. <hidden/>
  3451. </attribute>
  3452. <attribute id="last_update">
  3453. <read_only/>
  3454. </attribute>
  3455. <attribute id="close_date">
  3456. <hidden/>
  3457. </attribute>
  3458. <attribute id="reason">
  3459. <mandatory/>
  3460. <must_prompt/>
  3461. </attribute>
  3462. <attribute id="requestor_id">
  3463. <mandatory/>
  3464. </attribute>
  3465. <attribute id="creation_date">
  3466. <read_only/>
  3467. </attribute>
  3468. <attribute id="impact">
  3469. <hidden/>
  3470. </attribute>
  3471. <attribute id="supervisor_group_id">
  3472. <hidden/>
  3473. </attribute>
  3474. <attribute id="supervisor_id">
  3475. <hidden/>
  3476. </attribute>
  3477. <attribute id="manager_group_id">
  3478. <hidden/>
  3479. </attribute>
  3480. <attribute id="manager_id">
  3481. <hidden/>
  3482. </attribute>
  3483. <attribute id="outage">
  3484. <hidden/>
  3485. </attribute>
  3486. <attribute id="fallback">
  3487. <hidden/>
  3488. </attribute>
  3489. <attribute id="approval_date">
  3490. <hidden/>
  3491. </attribute>
  3492. <attribute id="approval_comment">
  3493. <hidden/>
  3494. </attribute>
  3495. <attribute id="acceptance_date">
  3496. <hidden/>
  3497. </attribute>
  3498. <attribute id="acceptance_comment">
  3499. <hidden/>
  3500. </attribute>
  3501. </flags>
  3502. <transitions>
  3503. <transition>
  3504. <stimulus>ev_reopen</stimulus>
  3505. <target>new</target>
  3506. <actions/>
  3507. </transition>
  3508. </transitions>
  3509. </state>
  3510. <state id="assigned">
  3511. <flags>
  3512. <attribute id="ref">
  3513. <read_only/>
  3514. </attribute>
  3515. <attribute id="agent_id">
  3516. <must_prompt/>
  3517. <mandatory/>
  3518. </attribute>
  3519. <attribute id="title">
  3520. <mandatory/>
  3521. </attribute>
  3522. <attribute id="description">
  3523. <read_only/>
  3524. </attribute>
  3525. <attribute id="start_date">
  3526. <hidden/>
  3527. </attribute>
  3528. <attribute id="end_date">
  3529. <hidden/>
  3530. </attribute>
  3531. <attribute id="last_update">
  3532. <read_only/>
  3533. </attribute>
  3534. <attribute id="close_date">
  3535. <hidden/>
  3536. </attribute>
  3537. <attribute id="reason">
  3538. <read_only/>
  3539. </attribute>
  3540. <attribute id="requestor_id">
  3541. <read_only/>
  3542. </attribute>
  3543. <attribute id="creation_date">
  3544. <read_only/>
  3545. </attribute>
  3546. <attribute id="impact">
  3547. <hidden/>
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  3549. <attribute id="supervisor_group_id">
  3550. <mandatory/>
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  3552. <attribute id="supervisor_id">
  3553. <must_prompt/>
  3554. <mandatory/>
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  3556. <attribute id="manager_group_id">
  3557. <mandatory/>
  3558. </attribute>
  3559. <attribute id="manager_id">
  3560. <must_prompt/>
  3561. <mandatory/>
  3562. </attribute>
  3563. <attribute id="outage">
  3564. <hidden/>
  3565. </attribute>
  3566. <attribute id="fallback">
  3567. <hidden/>
  3568. </attribute>
  3569. <attribute id="approval_date">
  3570. <hidden/>
  3571. </attribute>
  3572. <attribute id="approval_comment">
  3573. <hidden/>
  3574. </attribute>
  3575. </flags>
  3576. <transitions>
  3577. <transition>
  3578. <stimulus>ev_plan</stimulus>
  3579. <target>plannedscheduled</target>
  3580. <actions/>
  3581. </transition>
  3582. </transitions>
  3583. </state>
  3584. <state id="plannedscheduled">
  3585. <flags>
  3586. <attribute id="ref">
  3587. <read_only/>
  3588. </attribute>
  3589. <attribute id="org_id">
  3590. <read_only/>
  3591. </attribute>
  3592. <attribute id="agent_id">
  3593. <mandatory/>
  3594. </attribute>
  3595. <attribute id="title">
  3596. <mandatory/>
  3597. </attribute>
  3598. <attribute id="description">
  3599. <read_only/>
  3600. </attribute>
  3601. <attribute id="start_date">
  3602. <mandatory/>
  3603. <must_prompt/>
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  3605. <attribute id="end_date">
  3606. <mandatory/>
  3607. <must_prompt/>
  3608. </attribute>
  3609. <attribute id="last_update">
  3610. <read_only/>
  3611. </attribute>
  3612. <attribute id="close_date">
  3613. <hidden/>
  3614. </attribute>
  3615. <attribute id="reason">
  3616. <read_only/>
  3617. </attribute>
  3618. <attribute id="requestor_id">
  3619. <read_only/>
  3620. </attribute>
  3621. <attribute id="creation_date">
  3622. <read_only/>
  3623. </attribute>
  3624. <attribute id="impact">
  3625. <mandatory/>
  3626. <must_prompt/>
  3627. </attribute>
  3628. <attribute id="supervisor_group_id">
  3629. <mandatory/>
  3630. </attribute>
  3631. <attribute id="supervisor_id">
  3632. <mandatory/>
  3633. </attribute>
  3634. <attribute id="manager_group_id">
  3635. <mandatory/>
  3636. </attribute>
  3637. <attribute id="manager_id">
  3638. <mandatory/>
  3639. </attribute>
  3640. <attribute id="outage">
  3641. <mandatory/>
  3642. <must_prompt/>
  3643. </attribute>
  3644. <attribute id="fallback">
  3645. <mandatory/>
  3646. <must_prompt/>
  3647. </attribute>
  3648. <attribute id="approval_date">
  3649. <hidden/>
  3650. </attribute>
  3651. <attribute id="approval_comment">
  3652. <hidden/>
  3653. </attribute>
  3654. <attribute id="acceptance_date">
  3655. <read_only/>
  3656. </attribute>
  3657. <attribute id="acceptance_comment">
  3658. <read_only/>
  3659. </attribute>
  3660. </flags>
  3661. <transitions>
  3662. <transition>
  3663. <stimulus>ev_approve</stimulus>
  3664. <target>approved</target>
  3665. <actions>
  3666. <action>
  3667. <verb>ResetRejectReason</verb>
  3668. </action>
  3669. </actions>
  3670. </transition>
  3671. <transition>
  3672. <stimulus>ev_notapprove</stimulus>
  3673. <target>notapproved</target>
  3674. <actions/>
  3675. </transition>
  3676. </transitions>
  3677. </state>
  3678. <state id="approved">
  3679. <flags>
  3680. <attribute id="ref">
  3681. <read_only/>
  3682. </attribute>
  3683. <attribute id="org_id">
  3684. <read_only/>
  3685. </attribute>
  3686. <attribute id="agent_id">
  3687. <mandatory/>
  3688. </attribute>
  3689. <attribute id="title">
  3690. <mandatory/>
  3691. </attribute>
  3692. <attribute id="description">
  3693. <read_only/>
  3694. </attribute>
  3695. <attribute id="start_date">
  3696. <mandatory/>
  3697. </attribute>
  3698. <attribute id="end_date">
  3699. <mandatory/>
  3700. </attribute>
  3701. <attribute id="last_update">
  3702. <read_only/>
  3703. </attribute>
  3704. <attribute id="close_date">
  3705. <hidden/>
  3706. </attribute>
  3707. <attribute id="reason">
  3708. <read_only/>
  3709. </attribute>
  3710. <attribute id="requestor_id">
  3711. <read_only/>
  3712. </attribute>
  3713. <attribute id="creation_date">
  3714. <read_only/>
  3715. </attribute>
  3716. <attribute id="impact">
  3717. <read_only/>
  3718. </attribute>
  3719. <attribute id="supervisor_group_id">
  3720. <read_only/>
  3721. </attribute>
  3722. <attribute id="supervisor_id">
  3723. <read_only/>
  3724. </attribute>
  3725. <attribute id="manager_group_id">
  3726. <read_only/>
  3727. </attribute>
  3728. <attribute id="manager_id">
  3729. <read_only/>
  3730. </attribute>
  3731. <attribute id="outage">
  3732. <read_only/>
  3733. </attribute>
  3734. <attribute id="fallback">
  3735. <mandatory/>
  3736. </attribute>
  3737. <attribute id="approval_date">
  3738. <mandatory/>
  3739. </attribute>
  3740. <attribute id="approval_comment">
  3741. <mandatory/>
  3742. </attribute>
  3743. <attribute id="acceptance_date">
  3744. <read_only/>
  3745. </attribute>
  3746. <attribute id="acceptance_comment">
  3747. <read_only/>
  3748. </attribute>
  3749. </flags>
  3750. <transitions>
  3751. <transition>
  3752. <stimulus>ev_implement</stimulus>
  3753. <target>implemented</target>
  3754. <actions/>
  3755. </transition>
  3756. </transitions>
  3757. </state>
  3758. <state id="notapproved">
  3759. <flags>
  3760. <attribute id="ref">
  3761. <read_only/>
  3762. </attribute>
  3763. <attribute id="org_id">
  3764. <read_only/>
  3765. </attribute>
  3766. <attribute id="agent_id">
  3767. <mandatory/>
  3768. </attribute>
  3769. <attribute id="title">
  3770. <mandatory/>
  3771. </attribute>
  3772. <attribute id="description">
  3773. <read_only/>
  3774. </attribute>
  3775. <attribute id="start_date">
  3776. <mandatory/>
  3777. </attribute>
  3778. <attribute id="end_date">
  3779. <mandatory/>
  3780. </attribute>
  3781. <attribute id="last_update">
  3782. <read_only/>
  3783. </attribute>
  3784. <attribute id="close_date">
  3785. <hidden/>
  3786. </attribute>
  3787. <attribute id="reason">
  3788. <mandatory/>
  3789. <must_prompt/>
  3790. </attribute>
  3791. <attribute id="requestor_id">
  3792. <read_only/>
  3793. </attribute>
  3794. <attribute id="creation_date">
  3795. <read_only/>
  3796. </attribute>
  3797. <attribute id="impact">
  3798. <read_only/>
  3799. </attribute>
  3800. <attribute id="supervisor_group_id">
  3801. <read_only/>
  3802. </attribute>
  3803. <attribute id="supervisor_id">
  3804. <read_only/>
  3805. </attribute>
  3806. <attribute id="manager_group_id">
  3807. <read_only/>
  3808. </attribute>
  3809. <attribute id="manager_id">
  3810. <read_only/>
  3811. </attribute>
  3812. <attribute id="outage">
  3813. <mandatory/>
  3814. </attribute>
  3815. <attribute id="fallback">
  3816. <mandatory/>
  3817. </attribute>
  3818. <attribute id="approval_date">
  3819. <hidden/>
  3820. </attribute>
  3821. <attribute id="approval_comment">
  3822. <hidden/>
  3823. </attribute>
  3824. <attribute id="acceptance_date">
  3825. <read_only/>
  3826. </attribute>
  3827. <attribute id="acceptance_comment">
  3828. <read_only/>
  3829. </attribute>
  3830. </flags>
  3831. <transitions>
  3832. <transition>
  3833. <stimulus>ev_replan</stimulus>
  3834. <target>plannedscheduled</target>
  3835. <actions/>
  3836. </transition>
  3837. </transitions>
  3838. </state>
  3839. <state id="implemented">
  3840. <flags>
  3841. <attribute id="ref">
  3842. <read_only/>
  3843. </attribute>
  3844. <attribute id="org_id">
  3845. <read_only/>
  3846. </attribute>
  3847. <attribute id="agent_id">
  3848. <mandatory/>
  3849. </attribute>
  3850. <attribute id="title">
  3851. <read_only/>
  3852. </attribute>
  3853. <attribute id="description">
  3854. <read_only/>
  3855. </attribute>
  3856. <attribute id="start_date">
  3857. <read_only/>
  3858. </attribute>
  3859. <attribute id="end_date">
  3860. <mandatory/>
  3861. </attribute>
  3862. <attribute id="last_update">
  3863. <read_only/>
  3864. </attribute>
  3865. <attribute id="close_date">
  3866. <hidden/>
  3867. </attribute>
  3868. <attribute id="reason">
  3869. <read_only/>
  3870. </attribute>
  3871. <attribute id="requestor_id">
  3872. <read_only/>
  3873. </attribute>
  3874. <attribute id="creation_date">
  3875. <read_only/>
  3876. </attribute>
  3877. <attribute id="impact">
  3878. <read_only/>
  3879. </attribute>
  3880. <attribute id="supervisor_group_id">
  3881. <read_only/>
  3882. </attribute>
  3883. <attribute id="supervisor_id">
  3884. <read_only/>
  3885. </attribute>
  3886. <attribute id="manager_group_id">
  3887. <read_only/>
  3888. </attribute>
  3889. <attribute id="manager_id">
  3890. <read_only/>
  3891. </attribute>
  3892. <attribute id="outage">
  3893. <read_only/>
  3894. </attribute>
  3895. <attribute id="fallback">
  3896. <mandatory/>
  3897. </attribute>
  3898. <attribute id="approval_date">
  3899. <read_only/>
  3900. </attribute>
  3901. <attribute id="approval_comment">
  3902. <read_only/>
  3903. </attribute>
  3904. <attribute id="acceptance_date">
  3905. <read_only/>
  3906. </attribute>
  3907. <attribute id="acceptance_comment">
  3908. <read_only/>
  3909. </attribute>
  3910. </flags>
  3911. <transitions>
  3912. <transition>
  3913. <stimulus>ev_monitor</stimulus>
  3914. <target>monitored</target>
  3915. <actions/>
  3916. </transition>
  3917. <transition>
  3918. <stimulus>ev_finish</stimulus>
  3919. <target>closed</target>
  3920. <actions>
  3921. <action>
  3922. <verb>SetClosureDate</verb>
  3923. </action>
  3924. </actions>
  3925. </transition>
  3926. </transitions>
  3927. </state>
  3928. <state id="monitored">
  3929. <flags>
  3930. <attribute id="ref">
  3931. <read_only/>
  3932. </attribute>
  3933. <attribute id="org_id">
  3934. <read_only/>
  3935. </attribute>
  3936. <attribute id="agent_id">
  3937. <read_only/>
  3938. </attribute>
  3939. <attribute id="title">
  3940. <read_only/>
  3941. </attribute>
  3942. <attribute id="caller_id">
  3943. <read_only/>
  3944. </attribute>
  3945. <attribute id="team_id">
  3946. <read_only/>
  3947. </attribute>
  3948. <attribute id="parent_id">
  3949. <read_only/>
  3950. </attribute>
  3951. <attribute id="description">
  3952. <read_only/>
  3953. </attribute>
  3954. <attribute id="start_date">
  3955. <read_only/>
  3956. </attribute>
  3957. <attribute id="end_date">
  3958. <read_only/>
  3959. </attribute>
  3960. <attribute id="last_update">
  3961. <read_only/>
  3962. </attribute>
  3963. <attribute id="close_date">
  3964. <hidden/>
  3965. </attribute>
  3966. <attribute id="reason">
  3967. <read_only/>
  3968. </attribute>
  3969. <attribute id="requestor_id">
  3970. <read_only/>
  3971. </attribute>
  3972. <attribute id="creation_date">
  3973. <read_only/>
  3974. </attribute>
  3975. <attribute id="impact">
  3976. <read_only/>
  3977. </attribute>
  3978. <attribute id="supervisor_group_id">
  3979. <read_only/>
  3980. </attribute>
  3981. <attribute id="supervisor_id">
  3982. <read_only/>
  3983. </attribute>
  3984. <attribute id="manager_group_id">
  3985. <read_only/>
  3986. </attribute>
  3987. <attribute id="manager_id">
  3988. <read_only/>
  3989. </attribute>
  3990. <attribute id="outage">
  3991. <read_only/>
  3992. </attribute>
  3993. <attribute id="fallback">
  3994. <read_only/>
  3995. </attribute>
  3996. <attribute id="approval_date">
  3997. <read_only/>
  3998. </attribute>
  3999. <attribute id="approval_comment">
  4000. <read_only/>
  4001. </attribute>
  4002. <attribute id="acceptance_date">
  4003. <read_only/>
  4004. </attribute>
  4005. <attribute id="acceptance_comment">
  4006. <read_only/>
  4007. </attribute>
  4008. </flags>
  4009. <transitions>
  4010. <transition>
  4011. <stimulus>ev_finish</stimulus>
  4012. <target>closed</target>
  4013. <actions>
  4014. <action>
  4015. <verb>SetClosureDate</verb>
  4016. </action>
  4017. </actions>
  4018. </transition>
  4019. </transitions>
  4020. </state>
  4021. <state id="closed">
  4022. <flags>
  4023. <attribute id="ref">
  4024. <read_only/>
  4025. </attribute>
  4026. <attribute id="org_id">
  4027. <read_only/>
  4028. </attribute>
  4029. <attribute id="agent_id">
  4030. <read_only/>
  4031. </attribute>
  4032. <attribute id="caller_id">
  4033. <read_only/>
  4034. </attribute>
  4035. <attribute id="title">
  4036. <read_only/>
  4037. </attribute>
  4038. <attribute id="description">
  4039. <read_only/>
  4040. </attribute>
  4041. <attribute id="start_date">
  4042. <read_only/>
  4043. </attribute>
  4044. <attribute id="end_date">
  4045. <read_only/>
  4046. </attribute>
  4047. <attribute id="last_update">
  4048. <read_only/>
  4049. </attribute>
  4050. <attribute id="close_date">
  4051. <read_only/>
  4052. </attribute>
  4053. <attribute id="reason">
  4054. <read_only/>
  4055. </attribute>
  4056. <attribute id="requestor_id">
  4057. <read_only/>
  4058. </attribute>
  4059. <attribute id="creation_date">
  4060. <read_only/>
  4061. </attribute>
  4062. <attribute id="impact">
  4063. <read_only/>
  4064. </attribute>
  4065. <attribute id="team_id">
  4066. <read_only/>
  4067. </attribute>
  4068. <attribute id="supervisor_group_id">
  4069. <read_only/>
  4070. </attribute>
  4071. <attribute id="supervisor_id">
  4072. <read_only/>
  4073. </attribute>
  4074. <attribute id="manager_group_id">
  4075. <read_only/>
  4076. </attribute>
  4077. <attribute id="manager_id">
  4078. <read_only/>
  4079. </attribute>
  4080. <attribute id="outage">
  4081. <read_only/>
  4082. </attribute>
  4083. <attribute id="fallback">
  4084. <read_only/>
  4085. </attribute>
  4086. <attribute id="private_log">
  4087. <read_only/>
  4088. </attribute>
  4089. <attribute id="approval_date">
  4090. <read_only/>
  4091. </attribute>
  4092. <attribute id="approval_comment">
  4093. <read_only/>
  4094. </attribute>
  4095. <attribute id="acceptance_date">
  4096. <read_only/>
  4097. </attribute>
  4098. <attribute id="acceptance_comment">
  4099. <read_only/>
  4100. </attribute>
  4101. <attribute id="parent_id">
  4102. <read_only/>
  4103. </attribute>
  4104. </flags>
  4105. <transitions/>
  4106. </state>
  4107. </states>
  4108. </lifecycle>
  4109. <methods/>
  4110. <presentation>
  4111. <details>
  4112. <items>
  4113. <item id="functionalcis_list">
  4114. <rank>10</rank>
  4115. </item>
  4116. <item id="contacts_list">
  4117. <rank>20</rank>
  4118. </item>
  4119. <item id="workorders_list">
  4120. <rank>30</rank>
  4121. </item>
  4122. <item id="related_request_list">
  4123. <rank>40</rank>
  4124. </item>
  4125. <item id="related_incident_list">
  4126. <rank>50</rank>
  4127. </item>
  4128. <item id="related_problems_list">
  4129. <rank>60</rank>
  4130. </item>
  4131. <item id="child_changes_list">
  4132. <rank>70</rank>
  4133. </item>
  4134. <item id="col:col1">
  4135. <rank>80</rank>
  4136. <items>
  4137. <item id="fieldset:Ticket:baseinfo">
  4138. <rank>10</rank>
  4139. <items>
  4140. <item id="ref">
  4141. <rank>10</rank>
  4142. </item>
  4143. <item id="org_id">
  4144. <rank>20</rank>
  4145. </item>
  4146. <item id="status">
  4147. <rank>30</rank>
  4148. </item>
  4149. <item id="title">
  4150. <rank>40</rank>
  4151. </item>
  4152. <item id="description">
  4153. <rank>50</rank>
  4154. </item>
  4155. <item id="approval_comment">
  4156. <rank>60</rank>
  4157. </item>
  4158. <item id="acceptance_comment">
  4159. <rank>70</rank>
  4160. </item>
  4161. </items>
  4162. </item>
  4163. <item id="fieldset:Ticket:contact">
  4164. <rank>20</rank>
  4165. <items>
  4166. <item id="caller_id">
  4167. <rank>10</rank>
  4168. </item>
  4169. <item id="team_id">
  4170. <rank>20</rank>
  4171. </item>
  4172. <item id="agent_id">
  4173. <rank>30</rank>
  4174. </item>
  4175. <item id="supervisor_group_id">
  4176. <rank>40</rank>
  4177. </item>
  4178. <item id="supervisor_id">
  4179. <rank>50</rank>
  4180. </item>
  4181. <item id="manager_group_id">
  4182. <rank>60</rank>
  4183. </item>
  4184. <item id="manager_id">
  4185. <rank>70</rank>
  4186. </item>
  4187. </items>
  4188. </item>
  4189. </items>
  4190. </item>
  4191. <item id="col:col2">
  4192. <rank>90</rank>
  4193. <items>
  4194. <item id="fieldset:Ticket:resolution">
  4195. <rank>10</rank>
  4196. <items>
  4197. <item id="reason">
  4198. <rank>10</rank>
  4199. </item>
  4200. <item id="impact">
  4201. <rank>20</rank>
  4202. </item>
  4203. <item id="outage">
  4204. <rank>30</rank>
  4205. </item>
  4206. <item id="fallback">
  4207. <rank>40</rank>
  4208. </item>
  4209. </items>
  4210. </item>
  4211. <item id="fieldset:Relations">
  4212. <rank>20</rank>
  4213. <items>
  4214. <item id="parent_id">
  4215. <rank>10</rank>
  4216. </item>
  4217. </items>
  4218. </item>
  4219. </items>
  4220. </item>
  4221. <item id="col:col3">
  4222. <rank>100</rank>
  4223. <items>
  4224. <item id="fieldset:Ticket:date">
  4225. <rank>10</rank>
  4226. <items>
  4227. <item id="creation_date">
  4228. <rank>10</rank>
  4229. </item>
  4230. <item id="start_date">
  4231. <rank>20</rank>
  4232. </item>
  4233. <item id="end_date">
  4234. <rank>30</rank>
  4235. </item>
  4236. <item id="last_update">
  4237. <rank>40</rank>
  4238. </item>
  4239. <item id="approval_date">
  4240. <rank>50</rank>
  4241. </item>
  4242. <item id="acceptance_date">
  4243. <rank>60</rank>
  4244. </item>
  4245. <item id="close_date">
  4246. <rank>70</rank>
  4247. </item>
  4248. </items>
  4249. </item>
  4250. </items>
  4251. </item>
  4252. </items>
  4253. </details>
  4254. <search>
  4255. <items>
  4256. <item id="ref">
  4257. <rank>10</rank>
  4258. </item>
  4259. <item id="org_id">
  4260. <rank>20</rank>
  4261. </item>
  4262. <item id="status">
  4263. <rank>30</rank>
  4264. </item>
  4265. <item id="title">
  4266. <rank>40</rank>
  4267. </item>
  4268. <item id="description">
  4269. <rank>50</rank>
  4270. </item>
  4271. <item id="caller_id">
  4272. <rank>60</rank>
  4273. </item>
  4274. <item id="team_id">
  4275. <rank>70</rank>
  4276. </item>
  4277. <item id="agent_id">
  4278. <rank>80</rank>
  4279. </item>
  4280. <item id="supervisor_group_id">
  4281. <rank>90</rank>
  4282. </item>
  4283. <item id="supervisor_id">
  4284. <rank>100</rank>
  4285. </item>
  4286. <item id="manager_group_id">
  4287. <rank>110</rank>
  4288. </item>
  4289. <item id="manager_id">
  4290. <rank>120</rank>
  4291. </item>
  4292. <item id="reason">
  4293. <rank>130</rank>
  4294. </item>
  4295. <item id="impact">
  4296. <rank>140</rank>
  4297. </item>
  4298. <item id="outage">
  4299. <rank>150</rank>
  4300. </item>
  4301. <item id="parent_id">
  4302. <rank>160</rank>
  4303. </item>
  4304. <item id="creation_date">
  4305. <rank>170</rank>
  4306. </item>
  4307. <item id="start_date">
  4308. <rank>180</rank>
  4309. </item>
  4310. <item id="end_date">
  4311. <rank>190</rank>
  4312. </item>
  4313. <item id="last_update">
  4314. <rank>200</rank>
  4315. </item>
  4316. <item id="approval_date">
  4317. <rank>210</rank>
  4318. </item>
  4319. <item id="acceptance_date">
  4320. <rank>220</rank>
  4321. </item>
  4322. <item id="close_date">
  4323. <rank>230</rank>
  4324. </item>
  4325. </items>
  4326. </search>
  4327. <list>
  4328. <items>
  4329. <item id="finalclass">
  4330. <rank>10</rank>
  4331. </item>
  4332. <item id="title">
  4333. <rank>20</rank>
  4334. </item>
  4335. <item id="org_id">
  4336. <rank>30</rank>
  4337. </item>
  4338. <item id="start_date">
  4339. <rank>40</rank>
  4340. </item>
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  4359. <key_type>autoincrement</key_type>
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  4533. <attribute id="approval_comment">
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  4596. <attribute id="approval_comment">
  4597. <hidden/>
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  4607. <attribute id="agent_id">
  4608. <must_prompt/>
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  4613. <mandatory/>
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  4627. <attribute id="last_update">
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  4631. <hidden/>
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  4636. <attribute id="requestor_id">
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  4668. <attribute id="approval_comment">
  4669. <hidden/>
  4670. </attribute>
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  4672. <transitions>
  4673. <transition>
  4674. <stimulus>ev_plan</stimulus>
  4675. <target>plannedscheduled</target>
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  4685. <attribute id="org_id">
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  4750. <attribute id="approval_comment">
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  4757. <target>approved</target>
  4758. <actions>
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  4760. <verb>ResetRejectReason</verb>
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  4766. <target>notapproved</target>
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  4830. <attribute id="fallback">
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  4836. <attribute id="approval_comment">
  4837. <mandatory/>
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  4840. <transitions>
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  4844. <actions/>
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  5066. <read_only/>
  5067. </attribute>
  5068. <attribute id="supervisor_id">
  5069. <read_only/>
  5070. </attribute>
  5071. <attribute id="manager_group_id">
  5072. <read_only/>
  5073. </attribute>
  5074. <attribute id="manager_id">
  5075. <read_only/>
  5076. </attribute>
  5077. <attribute id="outage">
  5078. <read_only/>
  5079. </attribute>
  5080. <attribute id="fallback">
  5081. <read_only/>
  5082. </attribute>
  5083. <attribute id="approval_date">
  5084. <read_only/>
  5085. </attribute>
  5086. <attribute id="approval_comment">
  5087. <read_only/>
  5088. </attribute>
  5089. </flags>
  5090. <transitions>
  5091. <transition>
  5092. <stimulus>ev_finish</stimulus>
  5093. <target>closed</target>
  5094. <actions>
  5095. <action>
  5096. <verb>SetClosureDate</verb>
  5097. </action>
  5098. </actions>
  5099. </transition>
  5100. </transitions>
  5101. </state>
  5102. <state id="closed">
  5103. <flags>
  5104. <attribute id="ref">
  5105. <read_only/>
  5106. </attribute>
  5107. <attribute id="org_id">
  5108. <read_only/>
  5109. </attribute>
  5110. <attribute id="agent_id">
  5111. <read_only/>
  5112. </attribute>
  5113. <attribute id="team_id">
  5114. <read_only/>
  5115. </attribute>
  5116. <attribute id="caller_id">
  5117. <read_only/>
  5118. </attribute>
  5119. <attribute id="title">
  5120. <read_only/>
  5121. </attribute>
  5122. <attribute id="description">
  5123. <read_only/>
  5124. </attribute>
  5125. <attribute id="start_date">
  5126. <read_only/>
  5127. </attribute>
  5128. <attribute id="end_date">
  5129. <read_only/>
  5130. </attribute>
  5131. <attribute id="last_update">
  5132. <read_only/>
  5133. </attribute>
  5134. <attribute id="close_date">
  5135. <read_only/>
  5136. </attribute>
  5137. <attribute id="reason">
  5138. <read_only/>
  5139. </attribute>
  5140. <attribute id="requestor_id">
  5141. <read_only/>
  5142. </attribute>
  5143. <attribute id="creation_date">
  5144. <read_only/>
  5145. </attribute>
  5146. <attribute id="impact">
  5147. <read_only/>
  5148. </attribute>
  5149. <attribute id="team_id">
  5150. <read_only/>
  5151. </attribute>
  5152. <attribute id="supervisor_group_id">
  5153. <read_only/>
  5154. </attribute>
  5155. <attribute id="supervisor_id">
  5156. <read_only/>
  5157. </attribute>
  5158. <attribute id="manager_group_id">
  5159. <read_only/>
  5160. </attribute>
  5161. <attribute id="manager_id">
  5162. <read_only/>
  5163. </attribute>
  5164. <attribute id="outage">
  5165. <read_only/>
  5166. </attribute>
  5167. <attribute id="fallback">
  5168. <read_only/>
  5169. </attribute>
  5170. <attribute id="private_log">
  5171. <read_only/>
  5172. </attribute>
  5173. <attribute id="approval_date">
  5174. <read_only/>
  5175. </attribute>
  5176. <attribute id="approval_comment">
  5177. <read_only/>
  5178. </attribute>
  5179. <attribute id="parent_id">
  5180. <read_only/>
  5181. </attribute>
  5182. </flags>
  5183. <transitions/>
  5184. </state>
  5185. </states>
  5186. </lifecycle>
  5187. <methods/>
  5188. <presentation>
  5189. <details>
  5190. <items>
  5191. <item id="functionalcis_list">
  5192. <rank>10</rank>
  5193. </item>
  5194. <item id="contacts_list">
  5195. <rank>20</rank>
  5196. </item>
  5197. <item id="workorders_list">
  5198. <rank>30</rank>
  5199. </item>
  5200. <item id="related_request_list">
  5201. <rank>40</rank>
  5202. </item>
  5203. <item id="related_incident_list">
  5204. <rank>50</rank>
  5205. </item>
  5206. <item id="related_problems_list">
  5207. <rank>60</rank>
  5208. </item>
  5209. <item id="child_changes_list">
  5210. <rank>70</rank>
  5211. </item>
  5212. <item id="col:col1">
  5213. <rank>80</rank>
  5214. <items>
  5215. <item id="fieldset:Ticket:baseinfo">
  5216. <rank>10</rank>
  5217. <items>
  5218. <item id="ref">
  5219. <rank>10</rank>
  5220. </item>
  5221. <item id="org_id">
  5222. <rank>20</rank>
  5223. </item>
  5224. <item id="status">
  5225. <rank>30</rank>
  5226. </item>
  5227. <item id="title">
  5228. <rank>40</rank>
  5229. </item>
  5230. <item id="description">
  5231. <rank>50</rank>
  5232. </item>
  5233. <item id="approval_comment">
  5234. <rank>60</rank>
  5235. </item>
  5236. </items>
  5237. </item>
  5238. <item id="fieldset:Ticket:contact">
  5239. <rank>20</rank>
  5240. <items>
  5241. <item id="caller_id">
  5242. <rank>10</rank>
  5243. </item>
  5244. <item id="team_id">
  5245. <rank>20</rank>
  5246. </item>
  5247. <item id="agent_id">
  5248. <rank>30</rank>
  5249. </item>
  5250. <item id="supervisor_group_id">
  5251. <rank>40</rank>
  5252. </item>
  5253. <item id="supervisor_id">
  5254. <rank>50</rank>
  5255. </item>
  5256. <item id="manager_group_id">
  5257. <rank>60</rank>
  5258. </item>
  5259. <item id="manager_id">
  5260. <rank>70</rank>
  5261. </item>
  5262. </items>
  5263. </item>
  5264. </items>
  5265. </item>
  5266. <item id="col:col2">
  5267. <rank>90</rank>
  5268. <items>
  5269. <item id="fieldset:Ticket:resolution">
  5270. <rank>10</rank>
  5271. <items>
  5272. <item id="reason">
  5273. <rank>10</rank>
  5274. </item>
  5275. <item id="impact">
  5276. <rank>20</rank>
  5277. </item>
  5278. <item id="outage">
  5279. <rank>30</rank>
  5280. </item>
  5281. <item id="fallback">
  5282. <rank>40</rank>
  5283. </item>
  5284. </items>
  5285. </item>
  5286. <item id="fieldset:Relations">
  5287. <rank>20</rank>
  5288. <items>
  5289. <item id="parent_id">
  5290. <rank>10</rank>
  5291. </item>
  5292. </items>
  5293. </item>
  5294. </items>
  5295. </item>
  5296. <item id="col:col3">
  5297. <rank>100</rank>
  5298. <items>
  5299. <item id="fieldset:Ticket:date">
  5300. <rank>10</rank>
  5301. <items>
  5302. <item id="creation_date">
  5303. <rank>10</rank>
  5304. </item>
  5305. <item id="start_date">
  5306. <rank>20</rank>
  5307. </item>
  5308. <item id="end_date">
  5309. <rank>30</rank>
  5310. </item>
  5311. <item id="last_update">
  5312. <rank>40</rank>
  5313. </item>
  5314. <item id="approval_date">
  5315. <rank>50</rank>
  5316. </item>
  5317. <item id="close_date">
  5318. <rank>60</rank>
  5319. </item>
  5320. </items>
  5321. </item>
  5322. </items>
  5323. </item>
  5324. </items>
  5325. </details>
  5326. <search>
  5327. <items>
  5328. <item id="ref">
  5329. <rank>10</rank>
  5330. </item>
  5331. <item id="org_id">
  5332. <rank>20</rank>
  5333. </item>
  5334. <item id="status">
  5335. <rank>30</rank>
  5336. </item>
  5337. <item id="title">
  5338. <rank>40</rank>
  5339. </item>
  5340. <item id="description">
  5341. <rank>50</rank>
  5342. </item>
  5343. <item id="caller_id">
  5344. <rank>60</rank>
  5345. </item>
  5346. <item id="team_id">
  5347. <rank>70</rank>
  5348. </item>
  5349. <item id="agent_id">
  5350. <rank>80</rank>
  5351. </item>
  5352. <item id="supervisor_group_id">
  5353. <rank>90</rank>
  5354. </item>
  5355. <item id="supervisor_id">
  5356. <rank>100</rank>
  5357. </item>
  5358. <item id="manager_group_id">
  5359. <rank>110</rank>
  5360. </item>
  5361. <item id="manager_id">
  5362. <rank>120</rank>
  5363. </item>
  5364. <item id="reason">
  5365. <rank>130</rank>
  5366. </item>
  5367. <item id="impact">
  5368. <rank>140</rank>
  5369. </item>
  5370. <item id="outage">
  5371. <rank>150</rank>
  5372. </item>
  5373. <item id="parent_id">
  5374. <rank>160</rank>
  5375. </item>
  5376. <item id="creation_date">
  5377. <rank>170</rank>
  5378. </item>
  5379. <item id="start_date">
  5380. <rank>180</rank>
  5381. </item>
  5382. <item id="end_date">
  5383. <rank>190</rank>
  5384. </item>
  5385. <item id="last_update">
  5386. <rank>200</rank>
  5387. </item>
  5388. <item id="approval_date">
  5389. <rank>210</rank>
  5390. </item>
  5391. <item id="close_date">
  5392. <rank>220</rank>
  5393. </item>
  5394. </items>
  5395. </search>
  5396. <list>
  5397. <items>
  5398. <item id="finalclass">
  5399. <rank>10</rank>
  5400. </item>
  5401. <item id="title">
  5402. <rank>20</rank>
  5403. </item>
  5404. <item id="org_id">
  5405. <rank>30</rank>
  5406. </item>
  5407. <item id="start_date">
  5408. <rank>40</rank>
  5409. </item>
  5410. <item id="end_date">
  5411. <rank>50</rank>
  5412. </item>
  5413. <item id="status">
  5414. <rank>60</rank>
  5415. </item>
  5416. <item id="agent_id">
  5417. <rank>70</rank>
  5418. </item>
  5419. </items>
  5420. </list>
  5421. </presentation>
  5422. </class>
  5423. </classes>
  5424. <menus>
  5425. <menu id="ChangeManagement" xsi:type="MenuGroup" _delta="define">
  5426. <rank>50</rank>
  5427. </menu>
  5428. <menu id="Change:Overview" xsi:type="DashboardMenuNode" _delta="define">
  5429. <rank>0</rank>
  5430. <parent>ChangeManagement</parent>
  5431. <definition_file>overview.xml</definition_file>
  5432. </menu>
  5433. <menu id="NewChange" xsi:type="NewObjectMenuNode" _delta="define">
  5434. <rank>1</rank>
  5435. <parent>ChangeManagement</parent>
  5436. <class>Change</class>
  5437. </menu>
  5438. <menu id="SearchChanges" xsi:type="SearchMenuNode" _delta="define">
  5439. <rank>2</rank>
  5440. <parent>ChangeManagement</parent>
  5441. <class>Change</class>
  5442. </menu>
  5443. <menu id="Change:Shortcuts" xsi:type="TemplateMenuNode" _delta="define">
  5444. <rank>3</rank>
  5445. <parent>ChangeManagement</parent>
  5446. <template_file/>
  5447. </menu>
  5448. <menu id="MyChanges" xsi:type="OQLMenuNode" _delta="define">
  5449. <rank>1</rank>
  5450. <parent>Change:Shortcuts</parent>
  5451. <oql><![CDATA[SELECT Change WHERE agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")]]></oql>
  5452. <do_search/>
  5453. <auto_reload>fast</auto_reload>
  5454. </menu>
  5455. <menu id="Changes" xsi:type="OQLMenuNode" _delta="define">
  5456. <rank>2</rank>
  5457. <parent>Change:Shortcuts</parent>
  5458. <oql><![CDATA[SELECT Change WHERE status != "closed"]]></oql>
  5459. <do_search>1</do_search>
  5460. <auto_reload>fast</auto_reload>
  5461. </menu>
  5462. <menu id="WaitingApproval" xsi:type="OQLMenuNode" _delta="define">
  5463. <rank>3</rank>
  5464. <parent>Change:Shortcuts</parent>
  5465. <oql><![CDATA[SELECT ApprovedChange WHERE status IN ("plannedscheduled")]]></oql>
  5466. <do_search/>
  5467. <auto_reload>fast</auto_reload>
  5468. </menu>
  5469. <menu id="WaitingAcceptance" xsi:type="OQLMenuNode" _delta="define">
  5470. <rank>4</rank>
  5471. <parent>Change:Shortcuts</parent>
  5472. <oql><![CDATA[SELECT NormalChange WHERE status IN ("new")]]></oql>
  5473. <do_search/>
  5474. <auto_reload>fast</auto_reload>
  5475. </menu>
  5476. </menus>
  5477. </itop_design>