ITSSTOOLS/datamodels/2.x/itop-config-mgmt/data.sample.contacttype.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ContactType alias="ContactType" id="17">
<name>Customer manager</name>
</ContactType>
<ContactType alias="ContactType" id="12">
<name>Helpdesk</name>
</ContactType>
<ContactType alias="ContactType" id="15">
<name>Manager</name>
</ContactType>
<ContactType alias="ContactType" id="14">
<name>Support Agent</name>
</ContactType>
<ContactType alias="ContactType" id="13">
<name>Support level1</name>
</ContactType>
<ContactType alias="ContactType" id="16">
<name>Team leader</name>
</ContactType>
</Set>