ITSSTOOLS/modules/itop-tickets-1.0.0/en.dict.itop-tickets.php

<?php
// Copyright (C) 2010 Combodo SARL
//
//   This program is free software; you can redistribute it and/or modify
//   it under the terms of the GNU General Public License as published by
//   the Free Software Foundation; version 3 of the License.
//
//   This program is distributed in the hope that it will be useful,
//   but WITHOUT ANY WARRANTY; without even the implied warranty of
//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
//   GNU General Public License for more details.
//
//   You should have received a copy of the GNU General Public License
//   along with this program; if not, write to the Free Software
//   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA

/**
 * Localized data
 *
 * @author      Erwan Taloc <erwan.taloc@combodo.com>
 * @author      Romain Quetiez <romain.quetiez@combodo.com>
 * @author      Denis Flaven <denis.flaven@combodo.com>
 * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
 */

// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+


//
// Class: Ticket
//

//
// Class: Ticket
//

Dict::Add('EN US', 'English', 'English', array(
	'Class:Ticket' => 'Ticket',
	'Class:Ticket+' => '',
	'Class:Ticket/Attribute:ref' => 'Ref',
	'Class:Ticket/Attribute:ref+' => '',
	'Class:Ticket/Attribute:title' => 'Title',
	'Class:Ticket/Attribute:title+' => '',
	'Class:Ticket/Attribute:description' => 'Description',
	'Class:Ticket/Attribute:description+' => '',
	'Class:Ticket/Attribute:ticket_log' => 'Log',
	'Class:Ticket/Attribute:ticket_log+' => '',
	'Class:Ticket/Attribute:start_date' => 'Started',
	'Class:Ticket/Attribute:start_date+' => '',
	'Class:Ticket/Attribute:document_list' => 'Documents',
	'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket',
	'Class:Ticket/Attribute:ci_list' => 'CIs',
	'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident',
	'Class:Ticket/Attribute:contact_list' => 'Contacts',
	'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved',
	'Class:Ticket/Attribute:incident_list' => 'Related Incidents',
	'Class:Ticket/Attribute:incident_list+' => '',
	'Class:Ticket/Attribute:finalclass' => 'Type',
	'Class:Ticket/Attribute:finalclass+' => '',
));

// Fieldset translation
Dict::Add('EN US', 'English', 'English', array(

	'Ticket:baseinfo' => 'General Information',
	'Ticket:date' => 'Dates',
	'Ticket:contact' => 'Contacts',
	'Ticket:moreinfo' => 'More Information',
	'Ticket:relation' => 'Relations',
	'Ticket:log' => 'Communications',

));
//
// Class: lnkTicketToDoc
//

Dict::Add('EN US', 'English', 'English', array(
	'Class:lnkTicketToDoc' => 'Ticket/Document',
	'Class:lnkTicketToDoc+' => '',
	'Class:lnkTicketToDoc/Attribute:ticket_id' => 'Ticket',
	'Class:lnkTicketToDoc/Attribute:ticket_id+' => '',
	'Class:lnkTicketToDoc/Attribute:ticket_ref' => 'Ticket #',
	'Class:lnkTicketToDoc/Attribute:ticket_ref+' => '',
	'Class:lnkTicketToDoc/Attribute:document_id' => 'Document',
	'Class:lnkTicketToDoc/Attribute:document_id+' => '',
	'Class:lnkTicketToDoc/Attribute:document_name' => 'Document',
	'Class:lnkTicketToDoc/Attribute:document_name+' => '',
));

//
// Class: lnkTicketToContact
//

Dict::Add('EN US', 'English', 'English', array(
	'Class:lnkTicketToContact' => 'Ticket/Contact',
	'Class:lnkTicketToContact+' => '',
	'Class:lnkTicketToContact/Attribute:ticket_id' => 'Ticket',
	'Class:lnkTicketToContact/Attribute:ticket_id+' => '',
	'Class:lnkTicketToContact/Attribute:ticket_ref' => 'Ticket #',
	'Class:lnkTicketToContact/Attribute:ticket_ref+' => '',
	'Class:lnkTicketToContact/Attribute:contact_id' => 'Contact',
	'Class:lnkTicketToContact/Attribute:contact_id+' => '',
	'Class:lnkTicketToContact/Attribute:contact_name' => 'Contact',
	'Class:lnkTicketToContact/Attribute:contact_name+' => '',
	'Class:lnkTicketToContact/Attribute:contact_email' => 'Email',
	'Class:lnkTicketToContact/Attribute:contact_email+' => '',
	'Class:lnkTicketToContact/Attribute:role' => 'Role',
	'Class:lnkTicketToContact/Attribute:role+' => '',
));

//
// Class: lnkTicketToCI
//

Dict::Add('EN US', 'English', 'English', array(
	'Class:lnkTicketToCI' => 'Ticket/CI',
	'Class:lnkTicketToCI+' => '',
	'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket',
	'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
	'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #',
	'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
	'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
	'Class:lnkTicketToCI/Attribute:ci_id+' => '',
	'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
	'Class:lnkTicketToCI/Attribute:ci_name+' => '',
	'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status',
	'Class:lnkTicketToCI/Attribute:ci_status+' => '',
	'Class:lnkTicketToCI/Attribute:impact' => 'Impact',
	'Class:lnkTicketToCI/Attribute:impact+' => '',
));


//
// Class: ResponseTicket
//

Dict::Add('EN US', 'English', 'English', array(
	'Class:ResponseTicket' => 'ResponseTicket',
	'Class:ResponseTicket+' => '',
	'Class:ResponseTicket/Attribute:status' => 'Status',
	'Class:ResponseTicket/Attribute:status+' => '',
	'Class:ResponseTicket/Attribute:status/Value:new' => 'New',
	'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened',
	'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO',
	'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
	'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned',
	'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR',
	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
	'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending',
	'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
	'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved',
	'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
	'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed',
	'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
	'Class:ResponseTicket/Attribute:caller_id' => 'Caller',
	'Class:ResponseTicket/Attribute:caller_id+' => '',
	'Class:ResponseTicket/Attribute:caller_email' => 'Email',
	'Class:ResponseTicket/Attribute:caller_email+' => '',
	'Class:ResponseTicket/Attribute:org_id' => 'Customer',
	'Class:ResponseTicket/Attribute:org_id+' => '',
	'Class:ResponseTicket/Attribute:org_name' => 'Customer',
	'Class:ResponseTicket/Attribute:org_name+' => '',
	'Class:ResponseTicket/Attribute:service_id' => 'Service',
	'Class:ResponseTicket/Attribute:service_id+' => '',
	'Class:ResponseTicket/Attribute:service_name' => 'Name',
	'Class:ResponseTicket/Attribute:service_name+' => '',
	'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
	'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
	'Class:ResponseTicket/Attribute:servicesubcategory_name' => 'Name',
	'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
	'Class:ResponseTicket/Attribute:product' => 'Product',
	'Class:ResponseTicket/Attribute:product+' => '',
	'Class:ResponseTicket/Attribute:impact' => 'Impact',
	'Class:ResponseTicket/Attribute:impact+' => '',
	'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
	'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
	'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
	'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
	'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
	'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
	'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
	'Class:ResponseTicket/Attribute:urgency+' => '',
	'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
	'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
	'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
	'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
	'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
	'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
	'Class:ResponseTicket/Attribute:priority' => 'Priority',
	'Class:ResponseTicket/Attribute:priority+' => '',
	'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
	'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
	'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
	'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
	'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
	'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
	'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
	'Class:ResponseTicket/Attribute:workgroup_id+' => '',
	'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup',
	'Class:ResponseTicket/Attribute:workgroup_name+' => '',
	'Class:ResponseTicket/Attribute:agent_id' => 'Agent',
	'Class:ResponseTicket/Attribute:agent_id+' => '',
	'Class:ResponseTicket/Attribute:agent_name' => 'Agent',
	'Class:ResponseTicket/Attribute:agent_name+' => '',
	'Class:ResponseTicket/Attribute:agent_email' => 'Agent email',
	'Class:ResponseTicket/Attribute:agent_email+' => '',
	'Class:ResponseTicket/Attribute:related_problem_id' => 'Related Problem',
	'Class:ResponseTicket/Attribute:related_problem_id+' => '',
	'Class:ResponseTicket/Attribute:related_problem_ref' => 'Ref',
	'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
	'Class:ResponseTicket/Attribute:related_change_id' => 'Related change',
	'Class:ResponseTicket/Attribute:related_change_id+' => '',
	'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change',
	'Class:ResponseTicket/Attribute:related_change_ref+' => '',
	'Class:ResponseTicket/Attribute:close_date' => 'Closed',
	'Class:ResponseTicket/Attribute:close_date+' => '',
	'Class:ResponseTicket/Attribute:last_update' => 'Last update',
	'Class:ResponseTicket/Attribute:last_update+' => '',
	'Class:ResponseTicket/Attribute:assignment_date' => 'Assignment Date ',
	'Class:ResponseTicket/Attribute:assignment_date+' => '',
	'Class:ResponseTicket/Attribute:resolution_date' => 'Resolution Date',
	'Class:ResponseTicket/Attribute:resolution_date+' => '',
	'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO Escalation deadline',
	'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
	'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR Escalation deadline',
	'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
	'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline',
	'Class:ResponseTicket/Attribute:closure_deadline+' => '',
	'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code',
	'Class:ResponseTicket/Attribute:resolution_code+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced',
	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket',
	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed',
	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant',
	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
	'Class:ResponseTicket/Attribute:solution' => 'Solution',
	'Class:ResponseTicket/Attribute:solution+' => '',
	'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
	'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
	'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
	'Class:ResponseTicket/Attribute:user_commment+' => '',
	'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',
	'Class:ResponseTicket/Stimulus:ev_assign+' => '',
	'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign',
	'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
	'Class:ResponseTicket/Stimulus:ev_timeout' => 'Escalation',
	'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
	'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark as resolved',
	'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
	'Class:ResponseTicket/Stimulus:ev_close' => 'Close',
	'Class:ResponseTicket/Stimulus:ev_close+' => '',
));




?>