datamodel.itop-change-mgmt.xml 169 KB

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  1. <?xml version="1.0" encoding="UTF-8"?>
  2. <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
  3. <classes>
  4. <class id="Change" _delta="define">
  5. <parent>Ticket</parent>
  6. <properties>
  7. <comment><![CDATA[/**
  8. * Persistent classes for a CMDB
  9. *
  10. * @copyright Copyright (C) 2010-2012 Combodo SARL
  11. * @license http://opensource.org/licenses/AGPL-3.0
  12. */]]></comment>
  13. <category>bizmodel,searchable,changemgmt</category>
  14. <abstract>true</abstract>
  15. <key_type>autoincrement</key_type>
  16. <db_table>change</db_table>
  17. <db_key_field>id</db_key_field>
  18. <db_final_class_field/>
  19. <naming>
  20. <attributes>
  21. <attribute id="ref"/>
  22. </attributes>
  23. </naming>
  24. <display_template/>
  25. <icon>images/change.png</icon>
  26. <reconciliation>
  27. <attributes>
  28. <attribute id="ref"/>
  29. </attributes>
  30. </reconciliation>
  31. </properties>
  32. <fields>
  33. <field id="status" xsi:type="AttributeEnum">
  34. <values>
  35. <value>approved</value>
  36. <value>assigned</value>
  37. <value>closed</value>
  38. <value>implemented</value>
  39. <value>monitored</value>
  40. <value>new</value>
  41. <value>notapproved</value>
  42. <value>plannedscheduled</value>
  43. <value>rejected</value>
  44. <value>validated</value>
  45. </values>
  46. <sql>status</sql>
  47. <default_value>new</default_value>
  48. <is_null_allowed>true</is_null_allowed>
  49. </field>
  50. <field id="reason" xsi:type="AttributeString">
  51. <sql>reason</sql>
  52. <default_value/>
  53. <is_null_allowed>true</is_null_allowed>
  54. </field>
  55. <field id="requestor_id" xsi:type="AttributeExternalKey">
  56. <filter><![CDATA[SELECT Person AS p WHERE p.org_id = :this->org_id]]></filter>
  57. <dependencies>
  58. <attribute id="org_id"/>
  59. </dependencies>
  60. <sql>requestor_id</sql>
  61. <target_class>Person</target_class>
  62. <is_null_allowed>true</is_null_allowed>
  63. <on_target_delete>DEL_MANUAL</on_target_delete>
  64. <jointype/>
  65. </field>
  66. <field id="requestor_email" xsi:type="AttributeExternalField">
  67. <extkey_attcode>requestor_id</extkey_attcode>
  68. <target_attcode>email</target_attcode>
  69. </field>
  70. <field id="org_id" xsi:type="AttributeExternalKey">
  71. <sql>org_id</sql>
  72. <target_class>Organization</target_class>
  73. <is_null_allowed>false</is_null_allowed>
  74. <on_target_delete>DEL_AUTO</on_target_delete>
  75. <jointype/>
  76. </field>
  77. <field id="org_name" xsi:type="AttributeExternalField">
  78. <extkey_attcode>org_id</extkey_attcode>
  79. <target_attcode>name</target_attcode>
  80. </field>
  81. <field id="workgroup_id" xsi:type="AttributeExternalKey">
  82. <sql>workgroup_id</sql>
  83. <target_class>Team</target_class>
  84. <is_null_allowed>true</is_null_allowed>
  85. <on_target_delete>DEL_MANUAL</on_target_delete>
  86. <jointype/>
  87. </field>
  88. <field id="workgroup_name" xsi:type="AttributeExternalField">
  89. <extkey_attcode>workgroup_id</extkey_attcode>
  90. <target_attcode>name</target_attcode>
  91. </field>
  92. <field id="creation_date" xsi:type="AttributeDateTime">
  93. <sql>creation_date</sql>
  94. <default_value/>
  95. <is_null_allowed>true</is_null_allowed>
  96. </field>
  97. <field id="last_update" xsi:type="AttributeDateTime">
  98. <sql>last_update</sql>
  99. <default_value/>
  100. <is_null_allowed>true</is_null_allowed>
  101. </field>
  102. <field id="end_date" xsi:type="AttributeDateTime">
  103. <sql>end_date</sql>
  104. <default_value/>
  105. <is_null_allowed>true</is_null_allowed>
  106. </field>
  107. <field id="close_date" xsi:type="AttributeDateTime">
  108. <sql>close_date</sql>
  109. <default_value/>
  110. <is_null_allowed>true</is_null_allowed>
  111. </field>
  112. <field id="impact" xsi:type="AttributeString">
  113. <sql>impact</sql>
  114. <default_value/>
  115. <is_null_allowed>true</is_null_allowed>
  116. </field>
  117. <field id="agent_id" xsi:type="AttributeExternalKey">
  118. <filter><![CDATA[SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id]]></filter>
  119. <dependencies>
  120. <attribute id="workgroup_id"/>
  121. </dependencies>
  122. <sql>agent_id</sql>
  123. <target_class>Person</target_class>
  124. <is_null_allowed>true</is_null_allowed>
  125. <on_target_delete>DEL_MANUAL</on_target_delete>
  126. <jointype/>
  127. </field>
  128. <field id="agent_name" xsi:type="AttributeExternalField">
  129. <extkey_attcode>agent_id</extkey_attcode>
  130. <target_attcode>name</target_attcode>
  131. </field>
  132. <field id="agent_email" xsi:type="AttributeExternalField">
  133. <extkey_attcode>agent_id</extkey_attcode>
  134. <target_attcode>email</target_attcode>
  135. </field>
  136. <field id="supervisor_group_id" xsi:type="AttributeExternalKey">
  137. <sql>supervisor_group_id</sql>
  138. <target_class>Team</target_class>
  139. <is_null_allowed>true</is_null_allowed>
  140. <on_target_delete>DEL_MANUAL</on_target_delete>
  141. <jointype/>
  142. </field>
  143. <field id="supervisor_group_name" xsi:type="AttributeExternalField">
  144. <extkey_attcode>supervisor_group_id</extkey_attcode>
  145. <target_attcode>name</target_attcode>
  146. </field>
  147. <field id="supervisor_id" xsi:type="AttributeExternalKey">
  148. <filter><![CDATA[SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->supervisor_group_id]]></filter>
  149. <dependencies>
  150. <attribute id="supervisor_group_id"/>
  151. </dependencies>
  152. <sql>supervisor_id</sql>
  153. <target_class>Person</target_class>
  154. <is_null_allowed>true</is_null_allowed>
  155. <on_target_delete>DEL_MANUAL</on_target_delete>
  156. <jointype/>
  157. </field>
  158. <field id="supervisor_email" xsi:type="AttributeExternalField">
  159. <extkey_attcode>supervisor_id</extkey_attcode>
  160. <target_attcode>email</target_attcode>
  161. </field>
  162. <field id="manager_group_id" xsi:type="AttributeExternalKey">
  163. <sql>manager_group_id</sql>
  164. <target_class>Team</target_class>
  165. <is_null_allowed>true</is_null_allowed>
  166. <on_target_delete>DEL_MANUAL</on_target_delete>
  167. <jointype/>
  168. </field>
  169. <field id="manager_group_name" xsi:type="AttributeExternalField">
  170. <extkey_attcode>manager_group_id</extkey_attcode>
  171. <target_attcode>name</target_attcode>
  172. </field>
  173. <field id="manager_id" xsi:type="AttributeExternalKey">
  174. <filter><![CDATA[SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->manager_group_id]]></filter>
  175. <dependencies>
  176. <attribute id="manager_group_id"/>
  177. </dependencies>
  178. <sql>manager_id</sql>
  179. <target_class>Person</target_class>
  180. <is_null_allowed>true</is_null_allowed>
  181. <on_target_delete>DEL_MANUAL</on_target_delete>
  182. <jointype/>
  183. </field>
  184. <field id="manager_email" xsi:type="AttributeExternalField">
  185. <extkey_attcode>manager_id</extkey_attcode>
  186. <target_attcode>email</target_attcode>
  187. </field>
  188. <field id="outage" xsi:type="AttributeEnum">
  189. <values>
  190. <value>yes</value>
  191. <value>no</value>
  192. </values>
  193. <sql>outage</sql>
  194. <default_value>no</default_value>
  195. <is_null_allowed>false</is_null_allowed>
  196. </field>
  197. <field id="fallback" xsi:type="AttributeText">
  198. <sql>fallback</sql>
  199. <default_value/>
  200. <is_null_allowed>true</is_null_allowed>
  201. </field>
  202. </fields>
  203. <lifecycle>
  204. <attribute>status</attribute>
  205. <stimuli>
  206. <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
  207. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  208. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  209. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  210. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  211. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  212. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  213. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  214. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  215. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  216. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
  217. </stimuli>
  218. <states>
  219. <state id="new">
  220. <flags>
  221. <attribute id="ref">
  222. <read_only/>
  223. </attribute>
  224. <attribute id="title">
  225. <mandatory/>
  226. </attribute>
  227. <attribute id="ticket_log">
  228. <hidden/>
  229. </attribute>
  230. <attribute id="start_date">
  231. <hidden/>
  232. </attribute>
  233. <attribute id="reason">
  234. <mandatory/>
  235. </attribute>
  236. <attribute id="requestor_id">
  237. <mandatory/>
  238. </attribute>
  239. <attribute id="workgroup_id">
  240. <hidden/>
  241. </attribute>
  242. <attribute id="creation_date">
  243. <read_only/>
  244. </attribute>
  245. <attribute id="last_update">
  246. <read_only/>
  247. </attribute>
  248. <attribute id="end_date">
  249. <hidden/>
  250. </attribute>
  251. <attribute id="close_date">
  252. <hidden/>
  253. </attribute>
  254. <attribute id="impact">
  255. <hidden/>
  256. </attribute>
  257. <attribute id="agent_id">
  258. <hidden/>
  259. </attribute>
  260. <attribute id="agent_email">
  261. <hidden/>
  262. </attribute>
  263. <attribute id="supervisor_group_id">
  264. <hidden/>
  265. </attribute>
  266. <attribute id="supervisor_id">
  267. <hidden/>
  268. </attribute>
  269. <attribute id="manager_group_id">
  270. <hidden/>
  271. </attribute>
  272. <attribute id="manager_id">
  273. <hidden/>
  274. </attribute>
  275. <attribute id="outage">
  276. <hidden/>
  277. </attribute>
  278. <attribute id="fallback">
  279. <hidden/>
  280. </attribute>
  281. </flags>
  282. <transitions/>
  283. </state>
  284. <state id="validated">
  285. <flags>
  286. <attribute id="ref">
  287. <read_only/>
  288. </attribute>
  289. <attribute id="title">
  290. <mandatory/>
  291. </attribute>
  292. <attribute id="description">
  293. <read_only/>
  294. </attribute>
  295. <attribute id="ticket_log">
  296. <hidden/>
  297. </attribute>
  298. <attribute id="start_date">
  299. <hidden/>
  300. </attribute>
  301. <attribute id="reason">
  302. <read_only/>
  303. </attribute>
  304. <attribute id="requestor_id">
  305. <read_only/>
  306. </attribute>
  307. <attribute id="workgroup_id">
  308. <mandatory/>
  309. </attribute>
  310. <attribute id="creation_date">
  311. <read_only/>
  312. </attribute>
  313. <attribute id="last_update">
  314. <read_only/>
  315. </attribute>
  316. <attribute id="end_date">
  317. <hidden/>
  318. </attribute>
  319. <attribute id="close_date">
  320. <hidden/>
  321. </attribute>
  322. <attribute id="impact">
  323. <hidden/>
  324. </attribute>
  325. <attribute id="agent_id">
  326. <hidden/>
  327. </attribute>
  328. <attribute id="agent_email">
  329. <hidden/>
  330. </attribute>
  331. <attribute id="supervisor_group_id">
  332. <mandatory/>
  333. </attribute>
  334. <attribute id="supervisor_id">
  335. <hidden/>
  336. </attribute>
  337. <attribute id="manager_group_id">
  338. <mandatory/>
  339. </attribute>
  340. <attribute id="manager_id">
  341. <hidden/>
  342. </attribute>
  343. <attribute id="outage">
  344. <hidden/>
  345. </attribute>
  346. <attribute id="fallback">
  347. <hidden/>
  348. </attribute>
  349. </flags>
  350. <transitions/>
  351. </state>
  352. <state id="rejected">
  353. <flags>
  354. <attribute id="ref">
  355. <read_only/>
  356. </attribute>
  357. <attribute id="title">
  358. <mandatory/>
  359. </attribute>
  360. <attribute id="ticket_log">
  361. <hidden/>
  362. </attribute>
  363. <attribute id="start_date">
  364. <hidden/>
  365. </attribute>
  366. <attribute id="reason">
  367. <mandatory/>
  368. </attribute>
  369. <attribute id="requestor_id">
  370. <mandatory/>
  371. </attribute>
  372. <attribute id="workgroup_id">
  373. <hidden/>
  374. </attribute>
  375. <attribute id="creation_date">
  376. <read_only/>
  377. </attribute>
  378. <attribute id="last_update">
  379. <read_only/>
  380. </attribute>
  381. <attribute id="end_date">
  382. <hidden/>
  383. </attribute>
  384. <attribute id="close_date">
  385. <hidden/>
  386. </attribute>
  387. <attribute id="impact">
  388. <hidden/>
  389. </attribute>
  390. <attribute id="agent_id">
  391. <hidden/>
  392. </attribute>
  393. <attribute id="agent_email">
  394. <hidden/>
  395. </attribute>
  396. <attribute id="supervisor_group_id">
  397. <hidden/>
  398. </attribute>
  399. <attribute id="supervisor_id">
  400. <hidden/>
  401. </attribute>
  402. <attribute id="manager_group_id">
  403. <hidden/>
  404. </attribute>
  405. <attribute id="manager_id">
  406. <hidden/>
  407. </attribute>
  408. <attribute id="outage">
  409. <hidden/>
  410. </attribute>
  411. <attribute id="fallback">
  412. <hidden/>
  413. </attribute>
  414. </flags>
  415. <transitions/>
  416. </state>
  417. <state id="assigned">
  418. <flags>
  419. <attribute id="ref">
  420. <read_only/>
  421. </attribute>
  422. <attribute id="title">
  423. <mandatory/>
  424. </attribute>
  425. <attribute id="description">
  426. <read_only/>
  427. </attribute>
  428. <attribute id="ticket_log">
  429. <hidden/>
  430. </attribute>
  431. <attribute id="start_date">
  432. <hidden/>
  433. </attribute>
  434. <attribute id="reason">
  435. <read_only/>
  436. </attribute>
  437. <attribute id="requestor_id">
  438. <read_only/>
  439. </attribute>
  440. <attribute id="workgroup_id">
  441. <mandatory/>
  442. </attribute>
  443. <attribute id="creation_date">
  444. <read_only/>
  445. </attribute>
  446. <attribute id="last_update">
  447. <read_only/>
  448. </attribute>
  449. <attribute id="end_date">
  450. <hidden/>
  451. </attribute>
  452. <attribute id="close_date">
  453. <hidden/>
  454. </attribute>
  455. <attribute id="impact">
  456. <hidden/>
  457. </attribute>
  458. <attribute id="agent_id">
  459. <must_prompt/>
  460. </attribute>
  461. <attribute id="agent_email">
  462. <hidden/>
  463. </attribute>
  464. <attribute id="supervisor_group_id">
  465. <mandatory/>
  466. </attribute>
  467. <attribute id="supervisor_id">
  468. <must_prompt/>
  469. </attribute>
  470. <attribute id="manager_group_id">
  471. <mandatory/>
  472. </attribute>
  473. <attribute id="manager_id">
  474. <must_prompt/>
  475. </attribute>
  476. <attribute id="outage">
  477. <hidden/>
  478. </attribute>
  479. <attribute id="fallback">
  480. <hidden/>
  481. </attribute>
  482. </flags>
  483. <transitions/>
  484. </state>
  485. <state id="plannedscheduled">
  486. <flags>
  487. <attribute id="ref">
  488. <read_only/>
  489. </attribute>
  490. <attribute id="title">
  491. <mandatory/>
  492. </attribute>
  493. <attribute id="description">
  494. <read_only/>
  495. </attribute>
  496. <attribute id="start_date">
  497. <mandatory/>
  498. <must_prompt/>
  499. </attribute>
  500. <attribute id="reason">
  501. <read_only/>
  502. </attribute>
  503. <attribute id="requestor_id">
  504. <read_only/>
  505. </attribute>
  506. <attribute id="org_id">
  507. <read_only/>
  508. </attribute>
  509. <attribute id="workgroup_id">
  510. <read_only/>
  511. </attribute>
  512. <attribute id="creation_date">
  513. <read_only/>
  514. </attribute>
  515. <attribute id="last_update">
  516. <read_only/>
  517. </attribute>
  518. <attribute id="end_date">
  519. <mandatory/>
  520. <must_prompt/>
  521. </attribute>
  522. <attribute id="close_date">
  523. <hidden/>
  524. </attribute>
  525. <attribute id="impact">
  526. <mandatory/>
  527. </attribute>
  528. <attribute id="agent_id">
  529. <mandatory/>
  530. </attribute>
  531. <attribute id="agent_email">
  532. <hidden/>
  533. </attribute>
  534. <attribute id="supervisor_group_id">
  535. <mandatory/>
  536. </attribute>
  537. <attribute id="supervisor_id">
  538. <mandatory/>
  539. </attribute>
  540. <attribute id="manager_group_id">
  541. <mandatory/>
  542. </attribute>
  543. <attribute id="manager_id">
  544. <mandatory/>
  545. </attribute>
  546. <attribute id="outage">
  547. <must_prompt/>
  548. </attribute>
  549. <attribute id="fallback">
  550. <mandatory/>
  551. </attribute>
  552. </flags>
  553. <transitions/>
  554. </state>
  555. <state id="approved">
  556. <flags>
  557. <attribute id="ref">
  558. <read_only/>
  559. </attribute>
  560. <attribute id="title">
  561. <mandatory/>
  562. </attribute>
  563. <attribute id="description">
  564. <read_only/>
  565. </attribute>
  566. <attribute id="start_date">
  567. <read_only/>
  568. </attribute>
  569. <attribute id="reason">
  570. <read_only/>
  571. </attribute>
  572. <attribute id="requestor_id">
  573. <read_only/>
  574. </attribute>
  575. <attribute id="org_id">
  576. <read_only/>
  577. </attribute>
  578. <attribute id="workgroup_id">
  579. <read_only/>
  580. </attribute>
  581. <attribute id="creation_date">
  582. <read_only/>
  583. </attribute>
  584. <attribute id="last_update">
  585. <read_only/>
  586. </attribute>
  587. <attribute id="end_date">
  588. <mandatory/>
  589. </attribute>
  590. <attribute id="close_date">
  591. <hidden/>
  592. </attribute>
  593. <attribute id="impact">
  594. <read_only/>
  595. </attribute>
  596. <attribute id="agent_id">
  597. <mandatory/>
  598. </attribute>
  599. <attribute id="agent_email">
  600. <hidden/>
  601. </attribute>
  602. <attribute id="supervisor_group_id">
  603. <read_only/>
  604. </attribute>
  605. <attribute id="supervisor_id">
  606. <read_only/>
  607. </attribute>
  608. <attribute id="manager_group_id">
  609. <read_only/>
  610. </attribute>
  611. <attribute id="manager_id">
  612. <read_only/>
  613. </attribute>
  614. <attribute id="outage">
  615. <read_only/>
  616. </attribute>
  617. <attribute id="fallback">
  618. <mandatory/>
  619. </attribute>
  620. </flags>
  621. <transitions/>
  622. </state>
  623. <state id="notapproved">
  624. <flags>
  625. <attribute id="ref">
  626. <read_only/>
  627. </attribute>
  628. <attribute id="title">
  629. <mandatory/>
  630. </attribute>
  631. <attribute id="description">
  632. <read_only/>
  633. </attribute>
  634. <attribute id="start_date">
  635. <mandatory/>
  636. </attribute>
  637. <attribute id="reason">
  638. <read_only/>
  639. </attribute>
  640. <attribute id="requestor_id">
  641. <read_only/>
  642. </attribute>
  643. <attribute id="org_id">
  644. <read_only/>
  645. </attribute>
  646. <attribute id="workgroup_id">
  647. <read_only/>
  648. </attribute>
  649. <attribute id="creation_date">
  650. <read_only/>
  651. </attribute>
  652. <attribute id="last_update">
  653. <read_only/>
  654. </attribute>
  655. <attribute id="end_date">
  656. <mandatory/>
  657. </attribute>
  658. <attribute id="close_date">
  659. <hidden/>
  660. </attribute>
  661. <attribute id="impact">
  662. <read_only/>
  663. </attribute>
  664. <attribute id="agent_id">
  665. <mandatory/>
  666. </attribute>
  667. <attribute id="agent_email">
  668. <hidden/>
  669. </attribute>
  670. <attribute id="supervisor_group_id">
  671. <read_only/>
  672. </attribute>
  673. <attribute id="supervisor_id">
  674. <read_only/>
  675. </attribute>
  676. <attribute id="manager_group_id">
  677. <read_only/>
  678. </attribute>
  679. <attribute id="manager_id">
  680. <read_only/>
  681. </attribute>
  682. <attribute id="fallback">
  683. <mandatory/>
  684. </attribute>
  685. </flags>
  686. <transitions/>
  687. </state>
  688. <state id="implemented">
  689. <flags>
  690. <attribute id="ref">
  691. <read_only/>
  692. </attribute>
  693. <attribute id="title">
  694. <mandatory/>
  695. </attribute>
  696. <attribute id="description">
  697. <read_only/>
  698. </attribute>
  699. <attribute id="start_date">
  700. <read_only/>
  701. </attribute>
  702. <attribute id="reason">
  703. <read_only/>
  704. </attribute>
  705. <attribute id="requestor_id">
  706. <read_only/>
  707. </attribute>
  708. <attribute id="org_id">
  709. <read_only/>
  710. </attribute>
  711. <attribute id="workgroup_id">
  712. <read_only/>
  713. </attribute>
  714. <attribute id="creation_date">
  715. <read_only/>
  716. </attribute>
  717. <attribute id="last_update">
  718. <read_only/>
  719. </attribute>
  720. <attribute id="end_date">
  721. <mandatory/>
  722. </attribute>
  723. <attribute id="close_date">
  724. <hidden/>
  725. </attribute>
  726. <attribute id="impact">
  727. <read_only/>
  728. </attribute>
  729. <attribute id="agent_id">
  730. <mandatory/>
  731. </attribute>
  732. <attribute id="agent_email">
  733. <hidden/>
  734. </attribute>
  735. <attribute id="supervisor_group_id">
  736. <read_only/>
  737. </attribute>
  738. <attribute id="supervisor_id">
  739. <read_only/>
  740. </attribute>
  741. <attribute id="manager_group_id">
  742. <read_only/>
  743. </attribute>
  744. <attribute id="manager_id">
  745. <read_only/>
  746. </attribute>
  747. <attribute id="outage">
  748. <read_only/>
  749. </attribute>
  750. <attribute id="fallback">
  751. <mandatory/>
  752. </attribute>
  753. </flags>
  754. <transitions/>
  755. </state>
  756. <state id="monitored">
  757. <flags>
  758. <attribute id="ref">
  759. <read_only/>
  760. </attribute>
  761. <attribute id="title">
  762. <mandatory/>
  763. </attribute>
  764. <attribute id="description">
  765. <read_only/>
  766. </attribute>
  767. <attribute id="start_date">
  768. <read_only/>
  769. </attribute>
  770. <attribute id="reason">
  771. <read_only/>
  772. </attribute>
  773. <attribute id="requestor_id">
  774. <read_only/>
  775. </attribute>
  776. <attribute id="org_id">
  777. <read_only/>
  778. </attribute>
  779. <attribute id="workgroup_id">
  780. <read_only/>
  781. </attribute>
  782. <attribute id="creation_date">
  783. <read_only/>
  784. </attribute>
  785. <attribute id="last_update">
  786. <read_only/>
  787. </attribute>
  788. <attribute id="end_date">
  789. <read_only/>
  790. </attribute>
  791. <attribute id="close_date">
  792. <hidden/>
  793. </attribute>
  794. <attribute id="impact">
  795. <read_only/>
  796. </attribute>
  797. <attribute id="agent_id">
  798. <read_only/>
  799. </attribute>
  800. <attribute id="agent_email">
  801. <hidden/>
  802. </attribute>
  803. <attribute id="supervisor_group_id">
  804. <read_only/>
  805. </attribute>
  806. <attribute id="supervisor_id">
  807. <read_only/>
  808. </attribute>
  809. <attribute id="manager_group_id">
  810. <read_only/>
  811. </attribute>
  812. <attribute id="manager_id">
  813. <read_only/>
  814. </attribute>
  815. <attribute id="outage">
  816. <read_only/>
  817. </attribute>
  818. <attribute id="fallback">
  819. <read_only/>
  820. </attribute>
  821. </flags>
  822. <transitions/>
  823. </state>
  824. <state id="closed">
  825. <flags>
  826. <attribute id="ref">
  827. <read_only/>
  828. </attribute>
  829. <attribute id="title">
  830. <mandatory/>
  831. </attribute>
  832. <attribute id="description">
  833. <read_only/>
  834. </attribute>
  835. <attribute id="ticket_log">
  836. <read_only/>
  837. </attribute>
  838. <attribute id="start_date">
  839. <read_only/>
  840. </attribute>
  841. <attribute id="reason">
  842. <read_only/>
  843. </attribute>
  844. <attribute id="requestor_id">
  845. <read_only/>
  846. </attribute>
  847. <attribute id="org_id">
  848. <read_only/>
  849. </attribute>
  850. <attribute id="workgroup_id">
  851. <read_only/>
  852. </attribute>
  853. <attribute id="creation_date">
  854. <read_only/>
  855. </attribute>
  856. <attribute id="last_update">
  857. <read_only/>
  858. </attribute>
  859. <attribute id="end_date">
  860. <read_only/>
  861. </attribute>
  862. <attribute id="close_date">
  863. <read_only/>
  864. </attribute>
  865. <attribute id="impact">
  866. <read_only/>
  867. </attribute>
  868. <attribute id="agent_id">
  869. <read_only/>
  870. </attribute>
  871. <attribute id="agent_email">
  872. <hidden/>
  873. </attribute>
  874. <attribute id="supervisor_group_id">
  875. <read_only/>
  876. </attribute>
  877. <attribute id="supervisor_id">
  878. <read_only/>
  879. </attribute>
  880. <attribute id="manager_group_id">
  881. <read_only/>
  882. </attribute>
  883. <attribute id="manager_id">
  884. <read_only/>
  885. </attribute>
  886. <attribute id="outage">
  887. <read_only/>
  888. </attribute>
  889. <attribute id="fallback">
  890. <read_only/>
  891. </attribute>
  892. </flags>
  893. <transitions/>
  894. </state>
  895. </states>
  896. </lifecycle>
  897. <methods>
  898. <method id="SetClosureDate">
  899. <static>false</static>
  900. <access>public</access>
  901. <type>StimulusUserAction</type>
  902. <code><![CDATA[ public function SetClosureDate($sStimulusCode)
  903. {
  904. $this->Set('close_date', time());
  905. return true;
  906. }]]></code>
  907. </method>
  908. <method id="OnInsert">
  909. <static>false</static>
  910. <access>protected</access>
  911. <type>Overload-DBObject</type>
  912. <code><![CDATA[ protected function OnInsert()
  913. {
  914. $oToNotify = $this->Get('contact_list');
  915. $oToImpact = $this->Get('ci_list');
  916. $oImpactedInfras = DBObjectSet::FromLinkSet($this, 'ci_list', 'ci_id');
  917. $aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
  918. if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
  919. {
  920. foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
  921. {
  922. $oNewLink = new lnkTicketToCI();
  923. $oNewLink->Set('ci_id', $iKey);
  924. $oToImpact->AddObject($oNewLink);
  925. }
  926. }
  927. if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
  928. {
  929. foreach($aComputed['Contact'] as $iKey => $oObject)
  930. {
  931. $oNewLink = new lnkTicketToContact();
  932. $oNewLink->Set('contact_id', $iKey);
  933. $oNewLink->Set('role', 'contact automatically computed');
  934. $oToNotify->AddObject($oNewLink);
  935. }
  936. }
  937. $this->Set('creation_date', time());
  938. $this->Set('last_update', time());
  939. }]]></code>
  940. </method>
  941. <method id="OnUpdate">
  942. <static>false</static>
  943. <access>protected</access>
  944. <type>Overload-DBObject</type>
  945. <code><![CDATA[ protected function OnUpdate()
  946. {
  947. $this->Set('last_update', time());
  948. }]]></code>
  949. </method>
  950. <method id="ComputeValues">
  951. <static>false</static>
  952. <access>public</access>
  953. <type>Overload-DBObject</type>
  954. <code><![CDATA[ public function ComputeValues()
  955. {
  956. $sCurrRef = $this->Get('ref');
  957. if (strlen($sCurrRef) == 0)
  958. {
  959. $iKey = $this->GetKey();
  960. if ($iKey < 0)
  961. {
  962. // Object not yet in the Database
  963. $iKey = MetaModel::GetNextKey(get_class($this));
  964. }
  965. $sName = sprintf('C-%06d', $iKey);
  966. $this->Set('ref', $sName);
  967. }
  968. }]]></code>
  969. </method>
  970. <method id="GetIcon">
  971. <comment>/**
  972. * Get the icon representing this object
  973. * @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined)
  974. * @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file
  975. */</comment>
  976. <static>false</static>
  977. <access>public</access>
  978. <type>Overload-DBObject</type>
  979. <code><![CDATA[ public function GetIcon($bImgTag = true)
  980. {
  981. $sStatus = $this->Get('status');
  982. switch($this->GetState())
  983. {
  984. case 'approved':
  985. case 'implemented':
  986. case 'monitored':
  987. $sIcon = self::MakeIconFromName('change-approved.png');
  988. break;
  989. case 'rejected':
  990. case 'notapproved':
  991. $sIcon = self::MakeIconFromName('change-rejected.png');
  992. break;
  993. case 'closed':
  994. $sIcon = self::MakeIconFromName('change-closed.png');
  995. break;
  996. default:
  997. $sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
  998. }
  999. return $sIcon;
  1000. }]]></code>
  1001. </method>
  1002. <method id="MakeIconFromName">
  1003. <static>true</static>
  1004. <access>protected</access>
  1005. <type>Overload-DBObject</type>
  1006. <code><![CDATA[ protected static function MakeIconFromName($sIconName, $bImgTag = true)
  1007. {
  1008. $sIcon = '';
  1009. if ($sIconName != '')
  1010. {
  1011. $sPath = utils::GetAbsoluteUrlModulesRoot().'itop-change-mgmt-1.0.0/images/'.$sIconName;
  1012. if ($bImgTag)
  1013. {
  1014. $sIcon = "<img src=\"$sPath\" style=\"vertical-align:middle;\"/>";
  1015. }
  1016. else
  1017. {
  1018. $sIcon = $sPath;
  1019. }
  1020. }
  1021. return $sIcon;
  1022. }]]></code>
  1023. </method>
  1024. </methods>
  1025. <presentation>
  1026. <details>
  1027. <items>
  1028. <item id="title">
  1029. <rank>10</rank>
  1030. </item>
  1031. <item id="org_id">
  1032. <rank>20</rank>
  1033. </item>
  1034. <item id="description">
  1035. <rank>30</rank>
  1036. </item>
  1037. <item id="ticket_log">
  1038. <rank>40</rank>
  1039. </item>
  1040. <item id="start_date">
  1041. <rank>50</rank>
  1042. </item>
  1043. <item id="end_date">
  1044. <rank>60</rank>
  1045. </item>
  1046. <item id="document_list">
  1047. <rank>70</rank>
  1048. </item>
  1049. <item id="ci_list">
  1050. <rank>80</rank>
  1051. </item>
  1052. <item id="contact_list">
  1053. <rank>90</rank>
  1054. </item>
  1055. <item id="incident_list">
  1056. <rank>100</rank>
  1057. </item>
  1058. <item id="status">
  1059. <rank>110</rank>
  1060. </item>
  1061. <item id="reason">
  1062. <rank>120</rank>
  1063. </item>
  1064. <item id="requestor_id">
  1065. <rank>130</rank>
  1066. </item>
  1067. <item id="workgroup_id">
  1068. <rank>140</rank>
  1069. </item>
  1070. <item id="creation_date">
  1071. <rank>150</rank>
  1072. </item>
  1073. <item id="last_update">
  1074. <rank>160</rank>
  1075. </item>
  1076. <item id="close_date">
  1077. <rank>170</rank>
  1078. </item>
  1079. <item id="impact">
  1080. <rank>180</rank>
  1081. </item>
  1082. <item id="agent_id">
  1083. <rank>190</rank>
  1084. </item>
  1085. <item id="agent_email">
  1086. <rank>200</rank>
  1087. </item>
  1088. <item id="supervisor_group_id">
  1089. <rank>210</rank>
  1090. </item>
  1091. <item id="supervisor_id">
  1092. <rank>220</rank>
  1093. </item>
  1094. <item id="manager_group_id">
  1095. <rank>230</rank>
  1096. </item>
  1097. <item id="manager_id">
  1098. <rank>240</rank>
  1099. </item>
  1100. <item id="outage">
  1101. <rank>250</rank>
  1102. </item>
  1103. <item id="fallback">
  1104. <rank>260</rank>
  1105. </item>
  1106. </items>
  1107. </details>
  1108. <search>
  1109. <items>
  1110. <item id="finalclass">
  1111. <rank>10</rank>
  1112. </item>
  1113. <item id="ref">
  1114. <rank>20</rank>
  1115. </item>
  1116. <item id="title">
  1117. <rank>30</rank>
  1118. </item>
  1119. <item id="org_id">
  1120. <rank>40</rank>
  1121. </item>
  1122. <item id="start_date">
  1123. <rank>50</rank>
  1124. </item>
  1125. <item id="end_date">
  1126. <rank>60</rank>
  1127. </item>
  1128. <item id="status">
  1129. <rank>70</rank>
  1130. </item>
  1131. <item id="reason">
  1132. <rank>80</rank>
  1133. </item>
  1134. <item id="requestor_id">
  1135. <rank>90</rank>
  1136. </item>
  1137. <item id="workgroup_id">
  1138. <rank>100</rank>
  1139. </item>
  1140. <item id="creation_date">
  1141. <rank>110</rank>
  1142. </item>
  1143. <item id="close_date">
  1144. <rank>120</rank>
  1145. </item>
  1146. <item id="impact">
  1147. <rank>130</rank>
  1148. </item>
  1149. <item id="agent_id">
  1150. <rank>140</rank>
  1151. </item>
  1152. <item id="agent_email">
  1153. <rank>150</rank>
  1154. </item>
  1155. <item id="supervisor_group_id">
  1156. <rank>160</rank>
  1157. </item>
  1158. <item id="supervisor_id">
  1159. <rank>170</rank>
  1160. </item>
  1161. <item id="manager_group_id">
  1162. <rank>180</rank>
  1163. </item>
  1164. <item id="manager_id">
  1165. <rank>190</rank>
  1166. </item>
  1167. <item id="outage">
  1168. <rank>200</rank>
  1169. </item>
  1170. </items>
  1171. </search>
  1172. <list>
  1173. <items>
  1174. <item id="finalclass">
  1175. <rank>10</rank>
  1176. </item>
  1177. <item id="title">
  1178. <rank>20</rank>
  1179. </item>
  1180. <item id="start_date">
  1181. <rank>30</rank>
  1182. </item>
  1183. <item id="status">
  1184. <rank>40</rank>
  1185. </item>
  1186. </items>
  1187. </list>
  1188. </presentation>
  1189. </class>
  1190. <class id="RoutineChange" _delta="define">
  1191. <parent>Change</parent>
  1192. <properties>
  1193. <category>bizmodel,searchable,changemgmt</category>
  1194. <abstract>false</abstract>
  1195. <key_type>autoincrement</key_type>
  1196. <db_table>change_routine</db_table>
  1197. <db_key_field>id</db_key_field>
  1198. <db_final_class_field/>
  1199. <naming>
  1200. <attributes>
  1201. <attribute id="ref"/>
  1202. </attributes>
  1203. </naming>
  1204. <display_template/>
  1205. <icon>images/change.png</icon>
  1206. <reconciliation>
  1207. <attributes>
  1208. <attribute id="ref"/>
  1209. </attributes>
  1210. </reconciliation>
  1211. <order>
  1212. <columns>
  1213. <column id="ref" order="0">
  1214. <ascending>false</ascending>
  1215. </column>
  1216. </columns>
  1217. </order>
  1218. </properties>
  1219. <fields/>
  1220. <lifecycle>
  1221. <attribute>status</attribute>
  1222. <stimuli>
  1223. <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
  1224. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  1225. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  1226. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  1227. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  1228. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  1229. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  1230. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  1231. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  1232. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  1233. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
  1234. </stimuli>
  1235. <states>
  1236. <state id="new">
  1237. <flags>
  1238. <attribute id="ref">
  1239. <read_only/>
  1240. </attribute>
  1241. <attribute id="title">
  1242. <mandatory/>
  1243. </attribute>
  1244. <attribute id="ticket_log">
  1245. <hidden/>
  1246. </attribute>
  1247. <attribute id="start_date">
  1248. <hidden/>
  1249. </attribute>
  1250. <attribute id="reason">
  1251. <mandatory/>
  1252. </attribute>
  1253. <attribute id="requestor_id">
  1254. <mandatory/>
  1255. </attribute>
  1256. <attribute id="workgroup_id">
  1257. <hidden/>
  1258. </attribute>
  1259. <attribute id="creation_date">
  1260. <read_only/>
  1261. </attribute>
  1262. <attribute id="last_update">
  1263. <read_only/>
  1264. </attribute>
  1265. <attribute id="end_date">
  1266. <hidden/>
  1267. </attribute>
  1268. <attribute id="close_date">
  1269. <hidden/>
  1270. </attribute>
  1271. <attribute id="impact">
  1272. <hidden/>
  1273. </attribute>
  1274. <attribute id="agent_id">
  1275. <hidden/>
  1276. </attribute>
  1277. <attribute id="agent_email">
  1278. <hidden/>
  1279. </attribute>
  1280. <attribute id="supervisor_group_id">
  1281. <hidden/>
  1282. </attribute>
  1283. <attribute id="supervisor_id">
  1284. <hidden/>
  1285. </attribute>
  1286. <attribute id="manager_group_id">
  1287. <hidden/>
  1288. </attribute>
  1289. <attribute id="manager_id">
  1290. <hidden/>
  1291. </attribute>
  1292. <attribute id="outage">
  1293. <hidden/>
  1294. </attribute>
  1295. <attribute id="fallback">
  1296. <hidden/>
  1297. </attribute>
  1298. </flags>
  1299. <transitions>
  1300. <transition id="ev_assign">
  1301. <stimulus>ev_assign</stimulus>
  1302. <target>assigned</target>
  1303. <actions/>
  1304. </transition>
  1305. </transitions>
  1306. </state>
  1307. <state id="validated">
  1308. <flags>
  1309. <attribute id="ref">
  1310. <read_only/>
  1311. </attribute>
  1312. <attribute id="title">
  1313. <mandatory/>
  1314. </attribute>
  1315. <attribute id="description">
  1316. <read_only/>
  1317. </attribute>
  1318. <attribute id="ticket_log">
  1319. <hidden/>
  1320. </attribute>
  1321. <attribute id="start_date">
  1322. <hidden/>
  1323. </attribute>
  1324. <attribute id="reason">
  1325. <read_only/>
  1326. </attribute>
  1327. <attribute id="requestor_id">
  1328. <read_only/>
  1329. </attribute>
  1330. <attribute id="workgroup_id">
  1331. <mandatory/>
  1332. </attribute>
  1333. <attribute id="creation_date">
  1334. <read_only/>
  1335. </attribute>
  1336. <attribute id="last_update">
  1337. <read_only/>
  1338. </attribute>
  1339. <attribute id="end_date">
  1340. <hidden/>
  1341. </attribute>
  1342. <attribute id="close_date">
  1343. <hidden/>
  1344. </attribute>
  1345. <attribute id="impact">
  1346. <hidden/>
  1347. </attribute>
  1348. <attribute id="agent_id">
  1349. <hidden/>
  1350. </attribute>
  1351. <attribute id="agent_email">
  1352. <hidden/>
  1353. </attribute>
  1354. <attribute id="supervisor_group_id">
  1355. <mandatory/>
  1356. </attribute>
  1357. <attribute id="supervisor_id">
  1358. <hidden/>
  1359. </attribute>
  1360. <attribute id="manager_group_id">
  1361. <mandatory/>
  1362. </attribute>
  1363. <attribute id="manager_id">
  1364. <hidden/>
  1365. </attribute>
  1366. <attribute id="outage">
  1367. <hidden/>
  1368. </attribute>
  1369. <attribute id="fallback">
  1370. <hidden/>
  1371. </attribute>
  1372. </flags>
  1373. <transitions/>
  1374. </state>
  1375. <state id="rejected">
  1376. <flags>
  1377. <attribute id="ref">
  1378. <read_only/>
  1379. </attribute>
  1380. <attribute id="title">
  1381. <mandatory/>
  1382. </attribute>
  1383. <attribute id="ticket_log">
  1384. <hidden/>
  1385. </attribute>
  1386. <attribute id="start_date">
  1387. <hidden/>
  1388. </attribute>
  1389. <attribute id="reason">
  1390. <mandatory/>
  1391. </attribute>
  1392. <attribute id="requestor_id">
  1393. <mandatory/>
  1394. </attribute>
  1395. <attribute id="workgroup_id">
  1396. <hidden/>
  1397. </attribute>
  1398. <attribute id="creation_date">
  1399. <read_only/>
  1400. </attribute>
  1401. <attribute id="last_update">
  1402. <read_only/>
  1403. </attribute>
  1404. <attribute id="end_date">
  1405. <hidden/>
  1406. </attribute>
  1407. <attribute id="close_date">
  1408. <hidden/>
  1409. </attribute>
  1410. <attribute id="impact">
  1411. <hidden/>
  1412. </attribute>
  1413. <attribute id="agent_id">
  1414. <hidden/>
  1415. </attribute>
  1416. <attribute id="agent_email">
  1417. <hidden/>
  1418. </attribute>
  1419. <attribute id="supervisor_group_id">
  1420. <hidden/>
  1421. </attribute>
  1422. <attribute id="supervisor_id">
  1423. <hidden/>
  1424. </attribute>
  1425. <attribute id="manager_group_id">
  1426. <hidden/>
  1427. </attribute>
  1428. <attribute id="manager_id">
  1429. <hidden/>
  1430. </attribute>
  1431. <attribute id="outage">
  1432. <hidden/>
  1433. </attribute>
  1434. <attribute id="fallback">
  1435. <hidden/>
  1436. </attribute>
  1437. </flags>
  1438. <transitions/>
  1439. </state>
  1440. <state id="assigned">
  1441. <flags>
  1442. <attribute id="ref">
  1443. <read_only/>
  1444. </attribute>
  1445. <attribute id="title">
  1446. <mandatory/>
  1447. </attribute>
  1448. <attribute id="description">
  1449. <read_only/>
  1450. </attribute>
  1451. <attribute id="ticket_log">
  1452. <hidden/>
  1453. </attribute>
  1454. <attribute id="start_date">
  1455. <hidden/>
  1456. </attribute>
  1457. <attribute id="reason">
  1458. <read_only/>
  1459. </attribute>
  1460. <attribute id="requestor_id">
  1461. <read_only/>
  1462. </attribute>
  1463. <attribute id="workgroup_id">
  1464. <mandatory/>
  1465. </attribute>
  1466. <attribute id="creation_date">
  1467. <read_only/>
  1468. </attribute>
  1469. <attribute id="last_update">
  1470. <read_only/>
  1471. </attribute>
  1472. <attribute id="end_date">
  1473. <hidden/>
  1474. </attribute>
  1475. <attribute id="close_date">
  1476. <hidden/>
  1477. </attribute>
  1478. <attribute id="impact">
  1479. <hidden/>
  1480. </attribute>
  1481. <attribute id="agent_id">
  1482. <must_prompt/>
  1483. </attribute>
  1484. <attribute id="agent_email">
  1485. <hidden/>
  1486. </attribute>
  1487. <attribute id="supervisor_group_id">
  1488. <mandatory/>
  1489. </attribute>
  1490. <attribute id="supervisor_id">
  1491. <must_prompt/>
  1492. </attribute>
  1493. <attribute id="manager_group_id">
  1494. <mandatory/>
  1495. </attribute>
  1496. <attribute id="manager_id">
  1497. <must_prompt/>
  1498. </attribute>
  1499. <attribute id="outage">
  1500. <hidden/>
  1501. </attribute>
  1502. <attribute id="fallback">
  1503. <hidden/>
  1504. </attribute>
  1505. </flags>
  1506. <transitions>
  1507. <transition id="ev_plan">
  1508. <stimulus>ev_plan</stimulus>
  1509. <target>plannedscheduled</target>
  1510. <actions/>
  1511. </transition>
  1512. </transitions>
  1513. </state>
  1514. <state id="plannedscheduled">
  1515. <flags>
  1516. <attribute id="ref">
  1517. <read_only/>
  1518. </attribute>
  1519. <attribute id="title">
  1520. <mandatory/>
  1521. </attribute>
  1522. <attribute id="description">
  1523. <read_only/>
  1524. </attribute>
  1525. <attribute id="start_date">
  1526. <mandatory/>
  1527. <must_prompt/>
  1528. </attribute>
  1529. <attribute id="reason">
  1530. <read_only/>
  1531. </attribute>
  1532. <attribute id="requestor_id">
  1533. <read_only/>
  1534. </attribute>
  1535. <attribute id="org_id">
  1536. <read_only/>
  1537. </attribute>
  1538. <attribute id="workgroup_id">
  1539. <read_only/>
  1540. </attribute>
  1541. <attribute id="creation_date">
  1542. <read_only/>
  1543. </attribute>
  1544. <attribute id="last_update">
  1545. <read_only/>
  1546. </attribute>
  1547. <attribute id="end_date">
  1548. <mandatory/>
  1549. <must_prompt/>
  1550. </attribute>
  1551. <attribute id="close_date">
  1552. <hidden/>
  1553. </attribute>
  1554. <attribute id="impact">
  1555. <mandatory/>
  1556. </attribute>
  1557. <attribute id="agent_id">
  1558. <mandatory/>
  1559. </attribute>
  1560. <attribute id="agent_email">
  1561. <hidden/>
  1562. </attribute>
  1563. <attribute id="supervisor_group_id">
  1564. <mandatory/>
  1565. </attribute>
  1566. <attribute id="supervisor_id">
  1567. <mandatory/>
  1568. </attribute>
  1569. <attribute id="manager_group_id">
  1570. <mandatory/>
  1571. </attribute>
  1572. <attribute id="manager_id">
  1573. <mandatory/>
  1574. </attribute>
  1575. <attribute id="outage">
  1576. <must_prompt/>
  1577. </attribute>
  1578. <attribute id="fallback">
  1579. <mandatory/>
  1580. </attribute>
  1581. </flags>
  1582. <transitions>
  1583. <transition id="ev_implement">
  1584. <stimulus>ev_implement</stimulus>
  1585. <target>implemented</target>
  1586. <actions/>
  1587. </transition>
  1588. </transitions>
  1589. </state>
  1590. <state id="approved">
  1591. <flags>
  1592. <attribute id="ref">
  1593. <read_only/>
  1594. </attribute>
  1595. <attribute id="title">
  1596. <mandatory/>
  1597. </attribute>
  1598. <attribute id="description">
  1599. <read_only/>
  1600. </attribute>
  1601. <attribute id="start_date">
  1602. <read_only/>
  1603. </attribute>
  1604. <attribute id="reason">
  1605. <read_only/>
  1606. </attribute>
  1607. <attribute id="requestor_id">
  1608. <read_only/>
  1609. </attribute>
  1610. <attribute id="org_id">
  1611. <read_only/>
  1612. </attribute>
  1613. <attribute id="workgroup_id">
  1614. <read_only/>
  1615. </attribute>
  1616. <attribute id="creation_date">
  1617. <read_only/>
  1618. </attribute>
  1619. <attribute id="last_update">
  1620. <read_only/>
  1621. </attribute>
  1622. <attribute id="end_date">
  1623. <mandatory/>
  1624. </attribute>
  1625. <attribute id="close_date">
  1626. <hidden/>
  1627. </attribute>
  1628. <attribute id="impact">
  1629. <read_only/>
  1630. </attribute>
  1631. <attribute id="agent_id">
  1632. <mandatory/>
  1633. </attribute>
  1634. <attribute id="agent_email">
  1635. <hidden/>
  1636. </attribute>
  1637. <attribute id="supervisor_group_id">
  1638. <read_only/>
  1639. </attribute>
  1640. <attribute id="supervisor_id">
  1641. <read_only/>
  1642. </attribute>
  1643. <attribute id="manager_group_id">
  1644. <read_only/>
  1645. </attribute>
  1646. <attribute id="manager_id">
  1647. <read_only/>
  1648. </attribute>
  1649. <attribute id="outage">
  1650. <read_only/>
  1651. </attribute>
  1652. <attribute id="fallback">
  1653. <mandatory/>
  1654. </attribute>
  1655. </flags>
  1656. <transitions/>
  1657. </state>
  1658. <state id="notapproved">
  1659. <flags>
  1660. <attribute id="ref">
  1661. <read_only/>
  1662. </attribute>
  1663. <attribute id="title">
  1664. <mandatory/>
  1665. </attribute>
  1666. <attribute id="description">
  1667. <read_only/>
  1668. </attribute>
  1669. <attribute id="start_date">
  1670. <mandatory/>
  1671. </attribute>
  1672. <attribute id="reason">
  1673. <read_only/>
  1674. </attribute>
  1675. <attribute id="requestor_id">
  1676. <read_only/>
  1677. </attribute>
  1678. <attribute id="org_id">
  1679. <read_only/>
  1680. </attribute>
  1681. <attribute id="workgroup_id">
  1682. <read_only/>
  1683. </attribute>
  1684. <attribute id="creation_date">
  1685. <read_only/>
  1686. </attribute>
  1687. <attribute id="last_update">
  1688. <read_only/>
  1689. </attribute>
  1690. <attribute id="end_date">
  1691. <mandatory/>
  1692. </attribute>
  1693. <attribute id="close_date">
  1694. <hidden/>
  1695. </attribute>
  1696. <attribute id="impact">
  1697. <read_only/>
  1698. </attribute>
  1699. <attribute id="agent_id">
  1700. <mandatory/>
  1701. </attribute>
  1702. <attribute id="agent_email">
  1703. <hidden/>
  1704. </attribute>
  1705. <attribute id="supervisor_group_id">
  1706. <read_only/>
  1707. </attribute>
  1708. <attribute id="supervisor_id">
  1709. <read_only/>
  1710. </attribute>
  1711. <attribute id="manager_group_id">
  1712. <read_only/>
  1713. </attribute>
  1714. <attribute id="manager_id">
  1715. <read_only/>
  1716. </attribute>
  1717. <attribute id="fallback">
  1718. <mandatory/>
  1719. </attribute>
  1720. </flags>
  1721. <transitions/>
  1722. </state>
  1723. <state id="implemented">
  1724. <flags>
  1725. <attribute id="ref">
  1726. <read_only/>
  1727. </attribute>
  1728. <attribute id="title">
  1729. <mandatory/>
  1730. </attribute>
  1731. <attribute id="description">
  1732. <read_only/>
  1733. </attribute>
  1734. <attribute id="start_date">
  1735. <read_only/>
  1736. </attribute>
  1737. <attribute id="reason">
  1738. <read_only/>
  1739. </attribute>
  1740. <attribute id="requestor_id">
  1741. <read_only/>
  1742. </attribute>
  1743. <attribute id="org_id">
  1744. <read_only/>
  1745. </attribute>
  1746. <attribute id="workgroup_id">
  1747. <read_only/>
  1748. </attribute>
  1749. <attribute id="creation_date">
  1750. <read_only/>
  1751. </attribute>
  1752. <attribute id="last_update">
  1753. <read_only/>
  1754. </attribute>
  1755. <attribute id="end_date">
  1756. <mandatory/>
  1757. </attribute>
  1758. <attribute id="close_date">
  1759. <hidden/>
  1760. </attribute>
  1761. <attribute id="impact">
  1762. <read_only/>
  1763. </attribute>
  1764. <attribute id="agent_id">
  1765. <mandatory/>
  1766. </attribute>
  1767. <attribute id="agent_email">
  1768. <hidden/>
  1769. </attribute>
  1770. <attribute id="supervisor_group_id">
  1771. <read_only/>
  1772. </attribute>
  1773. <attribute id="supervisor_id">
  1774. <read_only/>
  1775. </attribute>
  1776. <attribute id="manager_group_id">
  1777. <read_only/>
  1778. </attribute>
  1779. <attribute id="manager_id">
  1780. <read_only/>
  1781. </attribute>
  1782. <attribute id="outage">
  1783. <read_only/>
  1784. </attribute>
  1785. <attribute id="fallback">
  1786. <mandatory/>
  1787. </attribute>
  1788. </flags>
  1789. <transitions>
  1790. <transition id="ev_monitor">
  1791. <stimulus>ev_monitor</stimulus>
  1792. <target>monitored</target>
  1793. <actions/>
  1794. </transition>
  1795. <transition id="ev_finish">
  1796. <stimulus>ev_finish</stimulus>
  1797. <target>closed</target>
  1798. <actions>
  1799. <action>
  1800. <verb>SetClosureDate</verb>
  1801. </action>
  1802. </actions>
  1803. </transition>
  1804. </transitions>
  1805. </state>
  1806. <state id="monitored">
  1807. <flags>
  1808. <attribute id="ref">
  1809. <read_only/>
  1810. </attribute>
  1811. <attribute id="title">
  1812. <mandatory/>
  1813. </attribute>
  1814. <attribute id="description">
  1815. <read_only/>
  1816. </attribute>
  1817. <attribute id="start_date">
  1818. <read_only/>
  1819. </attribute>
  1820. <attribute id="reason">
  1821. <read_only/>
  1822. </attribute>
  1823. <attribute id="requestor_id">
  1824. <read_only/>
  1825. </attribute>
  1826. <attribute id="org_id">
  1827. <read_only/>
  1828. </attribute>
  1829. <attribute id="workgroup_id">
  1830. <read_only/>
  1831. </attribute>
  1832. <attribute id="creation_date">
  1833. <read_only/>
  1834. </attribute>
  1835. <attribute id="last_update">
  1836. <read_only/>
  1837. </attribute>
  1838. <attribute id="end_date">
  1839. <read_only/>
  1840. </attribute>
  1841. <attribute id="close_date">
  1842. <hidden/>
  1843. </attribute>
  1844. <attribute id="impact">
  1845. <read_only/>
  1846. </attribute>
  1847. <attribute id="agent_id">
  1848. <read_only/>
  1849. </attribute>
  1850. <attribute id="agent_email">
  1851. <hidden/>
  1852. </attribute>
  1853. <attribute id="supervisor_group_id">
  1854. <read_only/>
  1855. </attribute>
  1856. <attribute id="supervisor_id">
  1857. <read_only/>
  1858. </attribute>
  1859. <attribute id="manager_group_id">
  1860. <read_only/>
  1861. </attribute>
  1862. <attribute id="manager_id">
  1863. <read_only/>
  1864. </attribute>
  1865. <attribute id="outage">
  1866. <read_only/>
  1867. </attribute>
  1868. <attribute id="fallback">
  1869. <read_only/>
  1870. </attribute>
  1871. </flags>
  1872. <transitions>
  1873. <transition id="ev_finish">
  1874. <stimulus>ev_finish</stimulus>
  1875. <target>closed</target>
  1876. <actions>
  1877. <action>
  1878. <verb>SetClosureDate</verb>
  1879. </action>
  1880. </actions>
  1881. </transition>
  1882. </transitions>
  1883. </state>
  1884. <state id="closed">
  1885. <flags>
  1886. <attribute id="ref">
  1887. <read_only/>
  1888. </attribute>
  1889. <attribute id="title">
  1890. <mandatory/>
  1891. </attribute>
  1892. <attribute id="description">
  1893. <read_only/>
  1894. </attribute>
  1895. <attribute id="ticket_log">
  1896. <read_only/>
  1897. </attribute>
  1898. <attribute id="start_date">
  1899. <read_only/>
  1900. </attribute>
  1901. <attribute id="reason">
  1902. <read_only/>
  1903. </attribute>
  1904. <attribute id="requestor_id">
  1905. <read_only/>
  1906. </attribute>
  1907. <attribute id="org_id">
  1908. <read_only/>
  1909. </attribute>
  1910. <attribute id="workgroup_id">
  1911. <read_only/>
  1912. </attribute>
  1913. <attribute id="creation_date">
  1914. <read_only/>
  1915. </attribute>
  1916. <attribute id="last_update">
  1917. <read_only/>
  1918. </attribute>
  1919. <attribute id="end_date">
  1920. <read_only/>
  1921. </attribute>
  1922. <attribute id="close_date">
  1923. <read_only/>
  1924. </attribute>
  1925. <attribute id="impact">
  1926. <read_only/>
  1927. </attribute>
  1928. <attribute id="agent_id">
  1929. <read_only/>
  1930. </attribute>
  1931. <attribute id="agent_email">
  1932. <hidden/>
  1933. </attribute>
  1934. <attribute id="supervisor_group_id">
  1935. <read_only/>
  1936. </attribute>
  1937. <attribute id="supervisor_id">
  1938. <read_only/>
  1939. </attribute>
  1940. <attribute id="manager_group_id">
  1941. <read_only/>
  1942. </attribute>
  1943. <attribute id="manager_id">
  1944. <read_only/>
  1945. </attribute>
  1946. <attribute id="outage">
  1947. <read_only/>
  1948. </attribute>
  1949. <attribute id="fallback">
  1950. <read_only/>
  1951. </attribute>
  1952. </flags>
  1953. <transitions/>
  1954. </state>
  1955. </states>
  1956. </lifecycle>
  1957. <methods/>
  1958. <presentation>
  1959. <details>
  1960. <items>
  1961. <item id="document_list">
  1962. <rank>10</rank>
  1963. </item>
  1964. <item id="ci_list">
  1965. <rank>20</rank>
  1966. </item>
  1967. <item id="contact_list">
  1968. <rank>30</rank>
  1969. </item>
  1970. <item id="incident_list">
  1971. <rank>40</rank>
  1972. </item>
  1973. <item id="col:col1">
  1974. <rank>50</rank>
  1975. <items>
  1976. <item id="fieldset:Ticket:baseinfo">
  1977. <rank>10</rank>
  1978. <items>
  1979. <item id="ref">
  1980. <rank>10</rank>
  1981. </item>
  1982. <item id="title">
  1983. <rank>20</rank>
  1984. </item>
  1985. <item id="org_id">
  1986. <rank>30</rank>
  1987. </item>
  1988. <item id="status">
  1989. <rank>40</rank>
  1990. </item>
  1991. <item id="reason">
  1992. <rank>50</rank>
  1993. </item>
  1994. <item id="impact">
  1995. <rank>60</rank>
  1996. </item>
  1997. <item id="description">
  1998. <rank>70</rank>
  1999. </item>
  2000. </items>
  2001. </item>
  2002. <item id="fieldset:Ticket:moreinfo">
  2003. <rank>20</rank>
  2004. <items>
  2005. <item id="outage">
  2006. <rank>10</rank>
  2007. </item>
  2008. <item id="fallback">
  2009. <rank>20</rank>
  2010. </item>
  2011. </items>
  2012. </item>
  2013. </items>
  2014. </item>
  2015. <item id="col:col2">
  2016. <rank>60</rank>
  2017. <items>
  2018. <item id="fieldset:Ticket:date">
  2019. <rank>10</rank>
  2020. <items>
  2021. <item id="creation_date">
  2022. <rank>10</rank>
  2023. </item>
  2024. <item id="start_date">
  2025. <rank>20</rank>
  2026. </item>
  2027. <item id="last_update">
  2028. <rank>30</rank>
  2029. </item>
  2030. <item id="close_date">
  2031. <rank>40</rank>
  2032. </item>
  2033. </items>
  2034. </item>
  2035. <item id="fieldset:Ticket:contact">
  2036. <rank>20</rank>
  2037. <items>
  2038. <item id="requestor_id">
  2039. <rank>10</rank>
  2040. </item>
  2041. <item id="workgroup_id">
  2042. <rank>20</rank>
  2043. </item>
  2044. <item id="agent_id">
  2045. <rank>30</rank>
  2046. </item>
  2047. <item id="supervisor_group_id">
  2048. <rank>40</rank>
  2049. </item>
  2050. <item id="supervisor_id">
  2051. <rank>50</rank>
  2052. </item>
  2053. <item id="manager_group_id">
  2054. <rank>60</rank>
  2055. </item>
  2056. <item id="manager_id">
  2057. <rank>70</rank>
  2058. </item>
  2059. </items>
  2060. </item>
  2061. </items>
  2062. </item>
  2063. </items>
  2064. </details>
  2065. <search>
  2066. <items>
  2067. <item id="ref">
  2068. <rank>10</rank>
  2069. </item>
  2070. <item id="title">
  2071. <rank>20</rank>
  2072. </item>
  2073. <item id="org_id">
  2074. <rank>30</rank>
  2075. </item>
  2076. <item id="start_date">
  2077. <rank>40</rank>
  2078. </item>
  2079. <item id="end_date">
  2080. <rank>50</rank>
  2081. </item>
  2082. <item id="status">
  2083. <rank>60</rank>
  2084. </item>
  2085. <item id="reason">
  2086. <rank>70</rank>
  2087. </item>
  2088. <item id="requestor_id">
  2089. <rank>80</rank>
  2090. </item>
  2091. <item id="workgroup_id">
  2092. <rank>90</rank>
  2093. </item>
  2094. <item id="creation_date">
  2095. <rank>100</rank>
  2096. </item>
  2097. <item id="last_update">
  2098. <rank>110</rank>
  2099. </item>
  2100. <item id="close_date">
  2101. <rank>120</rank>
  2102. </item>
  2103. <item id="impact">
  2104. <rank>130</rank>
  2105. </item>
  2106. <item id="agent_id">
  2107. <rank>140</rank>
  2108. </item>
  2109. <item id="agent_email">
  2110. <rank>150</rank>
  2111. </item>
  2112. <item id="supervisor_group_id">
  2113. <rank>160</rank>
  2114. </item>
  2115. <item id="supervisor_id">
  2116. <rank>170</rank>
  2117. </item>
  2118. <item id="manager_group_id">
  2119. <rank>180</rank>
  2120. </item>
  2121. <item id="manager_id">
  2122. <rank>190</rank>
  2123. </item>
  2124. <item id="outage">
  2125. <rank>200</rank>
  2126. </item>
  2127. </items>
  2128. </search>
  2129. <list>
  2130. <items>
  2131. <item id="title">
  2132. <rank>10</rank>
  2133. </item>
  2134. <item id="org_id">
  2135. <rank>20</rank>
  2136. </item>
  2137. <item id="start_date">
  2138. <rank>30</rank>
  2139. </item>
  2140. <item id="status">
  2141. <rank>40</rank>
  2142. </item>
  2143. <item id="requestor_id">
  2144. <rank>50</rank>
  2145. </item>
  2146. </items>
  2147. </list>
  2148. </presentation>
  2149. </class>
  2150. <class id="ApprovedChange" _delta="define">
  2151. <parent>Change</parent>
  2152. <properties>
  2153. <category>bizmodel,searchable,changemgmt</category>
  2154. <abstract>true</abstract>
  2155. <key_type>autoincrement</key_type>
  2156. <db_table>change_approved</db_table>
  2157. <db_key_field>id</db_key_field>
  2158. <db_final_class_field/>
  2159. <naming>
  2160. <attributes>
  2161. <attribute id="ref"/>
  2162. </attributes>
  2163. </naming>
  2164. <display_template/>
  2165. <icon>images/change.png</icon>
  2166. <reconciliation>
  2167. <attributes>
  2168. <attribute id="ref"/>
  2169. </attributes>
  2170. </reconciliation>
  2171. </properties>
  2172. <fields>
  2173. <field id="approval_date" xsi:type="AttributeDateTime">
  2174. <sql>approval_date</sql>
  2175. <default_value/>
  2176. <is_null_allowed>true</is_null_allowed>
  2177. </field>
  2178. <field id="approval_comment" xsi:type="AttributeString">
  2179. <sql>approval_comment</sql>
  2180. <default_value/>
  2181. <is_null_allowed>true</is_null_allowed>
  2182. </field>
  2183. </fields>
  2184. <lifecycle>
  2185. <attribute>status</attribute>
  2186. <stimuli>
  2187. <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
  2188. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  2189. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  2190. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  2191. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  2192. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  2193. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  2194. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
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  2956. </item>
  2957. <item id="end_date">
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  2960. <item id="document_list">
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  2962. </item>
  2963. <item id="ci_list">
  2964. <rank>80</rank>
  2965. </item>
  2966. <item id="contact_list">
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  2969. <item id="incident_list">
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  3023. <item id="approval_comment">
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  3057. <item id="impact">
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  3063. <item id="agent_email">
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  3067. <rank>130</rank>
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  3069. <item id="supervisor_id">
  3070. <rank>140</rank>
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  3073. <rank>150</rank>
  3074. </item>
  3075. <item id="manager_id">
  3076. <rank>160</rank>
  3077. </item>
  3078. <item id="outage">
  3079. <rank>170</rank>
  3080. </item>
  3081. <item id="approval_date">
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  3083. </item>
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  3089. <rank>10</rank>
  3090. </item>
  3091. <item id="org_id">
  3092. <rank>20</rank>
  3093. </item>
  3094. <item id="start_date">
  3095. <rank>30</rank>
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  3097. <item id="status">
  3098. <rank>40</rank>
  3099. </item>
  3100. <item id="requestor_id">
  3101. <rank>50</rank>
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  3104. </list>
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  3106. </class>
  3107. <class id="NormalChange" _delta="define">
  3108. <parent>ApprovedChange</parent>
  3109. <properties>
  3110. <category>bizmodel,searchable,changemgmt</category>
  3111. <abstract>false</abstract>
  3112. <key_type>autoincrement</key_type>
  3113. <db_table>change_normal</db_table>
  3114. <db_key_field>id</db_key_field>
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  3117. <attributes>
  3118. <attribute id="ref"/>
  3119. </attributes>
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  3122. <icon>images/change.png</icon>
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  3131. <ascending>false</ascending>
  3132. </column>
  3133. </columns>
  3134. </order>
  3135. </properties>
  3136. <fields>
  3137. <field id="acceptance_date" xsi:type="AttributeDateTime">
  3138. <sql>acceptance_date</sql>
  3139. <default_value/>
  3140. <is_null_allowed>true</is_null_allowed>
  3141. </field>
  3142. <field id="acceptance_comment" xsi:type="AttributeString">
  3143. <sql>acceptance_comment</sql>
  3144. <default_value/>
  3145. <is_null_allowed>true</is_null_allowed>
  3146. </field>
  3147. </fields>
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  3149. <attribute>status</attribute>
  3150. <stimuli>
  3151. <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
  3152. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  3153. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  3154. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  3155. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  3156. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  3157. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  3158. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  3159. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  3160. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  3161. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
  3162. </stimuli>
  3163. <states>
  3164. <state id="new">
  3165. <flags>
  3166. <attribute id="ref">
  3167. <read_only/>
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  3169. <attribute id="title">
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  3172. <attribute id="ticket_log">
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  3175. <attribute id="start_date">
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  3178. <attribute id="reason">
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  3184. <attribute id="workgroup_id">
  3185. <hidden/>
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  3187. <attribute id="creation_date">
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  3190. <attribute id="last_update">
  3191. <read_only/>
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  3193. <attribute id="end_date">
  3194. <hidden/>
  3195. </attribute>
  3196. <attribute id="close_date">
  3197. <hidden/>
  3198. </attribute>
  3199. <attribute id="impact">
  3200. <hidden/>
  3201. </attribute>
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  3208. <attribute id="supervisor_group_id">
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  3210. </attribute>
  3211. <attribute id="supervisor_id">
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  3214. <attribute id="manager_group_id">
  3215. <hidden/>
  3216. </attribute>
  3217. <attribute id="manager_id">
  3218. <hidden/>
  3219. </attribute>
  3220. <attribute id="outage">
  3221. <hidden/>
  3222. </attribute>
  3223. <attribute id="fallback">
  3224. <hidden/>
  3225. </attribute>
  3226. <attribute id="approval_date">
  3227. <hidden/>
  3228. </attribute>
  3229. <attribute id="approval_comment">
  3230. <hidden/>
  3231. </attribute>
  3232. <attribute id="acceptance_date">
  3233. <hidden/>
  3234. </attribute>
  3235. <attribute id="acceptance_comment">
  3236. <hidden/>
  3237. </attribute>
  3238. </flags>
  3239. <transitions>
  3240. <transition id="ev_validate">
  3241. <stimulus>ev_validate</stimulus>
  3242. <target>validated</target>
  3243. <actions/>
  3244. </transition>
  3245. <transition id="ev_reject">
  3246. <stimulus>ev_reject</stimulus>
  3247. <target>rejected</target>
  3248. <actions/>
  3249. </transition>
  3250. </transitions>
  3251. </state>
  3252. <state id="validated">
  3253. <flags>
  3254. <attribute id="ref">
  3255. <read_only/>
  3256. </attribute>
  3257. <attribute id="title">
  3258. <mandatory/>
  3259. </attribute>
  3260. <attribute id="description">
  3261. <read_only/>
  3262. </attribute>
  3263. <attribute id="ticket_log">
  3264. <hidden/>
  3265. </attribute>
  3266. <attribute id="start_date">
  3267. <hidden/>
  3268. </attribute>
  3269. <attribute id="reason">
  3270. <read_only/>
  3271. </attribute>
  3272. <attribute id="requestor_id">
  3273. <read_only/>
  3274. </attribute>
  3275. <attribute id="workgroup_id">
  3276. <mandatory/>
  3277. </attribute>
  3278. <attribute id="creation_date">
  3279. <read_only/>
  3280. </attribute>
  3281. <attribute id="last_update">
  3282. <read_only/>
  3283. </attribute>
  3284. <attribute id="end_date">
  3285. <hidden/>
  3286. </attribute>
  3287. <attribute id="close_date">
  3288. <hidden/>
  3289. </attribute>
  3290. <attribute id="impact">
  3291. <hidden/>
  3292. </attribute>
  3293. <attribute id="agent_id">
  3294. <hidden/>
  3295. </attribute>
  3296. <attribute id="agent_email">
  3297. <hidden/>
  3298. </attribute>
  3299. <attribute id="supervisor_group_id">
  3300. <mandatory/>
  3301. </attribute>
  3302. <attribute id="supervisor_id">
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  3305. <attribute id="manager_group_id">
  3306. <mandatory/>
  3307. </attribute>
  3308. <attribute id="manager_id">
  3309. <hidden/>
  3310. </attribute>
  3311. <attribute id="outage">
  3312. <hidden/>
  3313. </attribute>
  3314. <attribute id="fallback">
  3315. <hidden/>
  3316. </attribute>
  3317. <attribute id="approval_date">
  3318. <hidden/>
  3319. </attribute>
  3320. <attribute id="approval_comment">
  3321. <hidden/>
  3322. </attribute>
  3323. <attribute id="acceptance_date">
  3324. <mandatory/>
  3325. </attribute>
  3326. <attribute id="acceptance_comment">
  3327. <mandatory/>
  3328. </attribute>
  3329. </flags>
  3330. <transitions>
  3331. <transition id="ev_assign">
  3332. <stimulus>ev_assign</stimulus>
  3333. <target>assigned</target>
  3334. <actions/>
  3335. </transition>
  3336. </transitions>
  3337. </state>
  3338. <state id="rejected">
  3339. <flags>
  3340. <attribute id="ref">
  3341. <read_only/>
  3342. </attribute>
  3343. <attribute id="title">
  3344. <mandatory/>
  3345. </attribute>
  3346. <attribute id="ticket_log">
  3347. <hidden/>
  3348. </attribute>
  3349. <attribute id="start_date">
  3350. <hidden/>
  3351. </attribute>
  3352. <attribute id="reason">
  3353. <mandatory/>
  3354. </attribute>
  3355. <attribute id="requestor_id">
  3356. <mandatory/>
  3357. </attribute>
  3358. <attribute id="workgroup_id">
  3359. <hidden/>
  3360. </attribute>
  3361. <attribute id="creation_date">
  3362. <read_only/>
  3363. </attribute>
  3364. <attribute id="last_update">
  3365. <read_only/>
  3366. </attribute>
  3367. <attribute id="end_date">
  3368. <hidden/>
  3369. </attribute>
  3370. <attribute id="close_date">
  3371. <hidden/>
  3372. </attribute>
  3373. <attribute id="impact">
  3374. <hidden/>
  3375. </attribute>
  3376. <attribute id="agent_id">
  3377. <hidden/>
  3378. </attribute>
  3379. <attribute id="agent_email">
  3380. <hidden/>
  3381. </attribute>
  3382. <attribute id="supervisor_group_id">
  3383. <hidden/>
  3384. </attribute>
  3385. <attribute id="supervisor_id">
  3386. <hidden/>
  3387. </attribute>
  3388. <attribute id="manager_group_id">
  3389. <hidden/>
  3390. </attribute>
  3391. <attribute id="manager_id">
  3392. <hidden/>
  3393. </attribute>
  3394. <attribute id="outage">
  3395. <hidden/>
  3396. </attribute>
  3397. <attribute id="fallback">
  3398. <hidden/>
  3399. </attribute>
  3400. <attribute id="approval_date">
  3401. <hidden/>
  3402. </attribute>
  3403. <attribute id="approval_comment">
  3404. <hidden/>
  3405. </attribute>
  3406. <attribute id="acceptance_date">
  3407. <hidden/>
  3408. </attribute>
  3409. <attribute id="acceptance_comment">
  3410. <hidden/>
  3411. </attribute>
  3412. </flags>
  3413. <transitions>
  3414. <transition id="ev_reopen">
  3415. <stimulus>ev_reopen</stimulus>
  3416. <target>new</target>
  3417. <actions/>
  3418. </transition>
  3419. </transitions>
  3420. </state>
  3421. <state id="assigned">
  3422. <flags>
  3423. <attribute id="ref">
  3424. <read_only/>
  3425. </attribute>
  3426. <attribute id="title">
  3427. <mandatory/>
  3428. </attribute>
  3429. <attribute id="description">
  3430. <read_only/>
  3431. </attribute>
  3432. <attribute id="ticket_log">
  3433. <hidden/>
  3434. </attribute>
  3435. <attribute id="start_date">
  3436. <hidden/>
  3437. </attribute>
  3438. <attribute id="reason">
  3439. <read_only/>
  3440. </attribute>
  3441. <attribute id="requestor_id">
  3442. <read_only/>
  3443. </attribute>
  3444. <attribute id="workgroup_id">
  3445. <mandatory/>
  3446. </attribute>
  3447. <attribute id="creation_date">
  3448. <read_only/>
  3449. </attribute>
  3450. <attribute id="last_update">
  3451. <read_only/>
  3452. </attribute>
  3453. <attribute id="end_date">
  3454. <hidden/>
  3455. </attribute>
  3456. <attribute id="close_date">
  3457. <hidden/>
  3458. </attribute>
  3459. <attribute id="impact">
  3460. <hidden/>
  3461. </attribute>
  3462. <attribute id="agent_id">
  3463. <must_prompt/>
  3464. </attribute>
  3465. <attribute id="agent_email">
  3466. <hidden/>
  3467. </attribute>
  3468. <attribute id="supervisor_group_id">
  3469. <mandatory/>
  3470. </attribute>
  3471. <attribute id="supervisor_id">
  3472. <must_prompt/>
  3473. </attribute>
  3474. <attribute id="manager_group_id">
  3475. <mandatory/>
  3476. </attribute>
  3477. <attribute id="manager_id">
  3478. <must_prompt/>
  3479. </attribute>
  3480. <attribute id="outage">
  3481. <hidden/>
  3482. </attribute>
  3483. <attribute id="fallback">
  3484. <hidden/>
  3485. </attribute>
  3486. <attribute id="approval_date">
  3487. <hidden/>
  3488. </attribute>
  3489. <attribute id="approval_comment">
  3490. <hidden/>
  3491. </attribute>
  3492. </flags>
  3493. <transitions>
  3494. <transition id="ev_plan">
  3495. <stimulus>ev_plan</stimulus>
  3496. <target>plannedscheduled</target>
  3497. <actions/>
  3498. </transition>
  3499. </transitions>
  3500. </state>
  3501. <state id="plannedscheduled">
  3502. <flags>
  3503. <attribute id="ref">
  3504. <read_only/>
  3505. </attribute>
  3506. <attribute id="title">
  3507. <mandatory/>
  3508. </attribute>
  3509. <attribute id="description">
  3510. <read_only/>
  3511. </attribute>
  3512. <attribute id="start_date">
  3513. <mandatory/>
  3514. <must_prompt/>
  3515. </attribute>
  3516. <attribute id="reason">
  3517. <read_only/>
  3518. </attribute>
  3519. <attribute id="requestor_id">
  3520. <read_only/>
  3521. </attribute>
  3522. <attribute id="org_id">
  3523. <read_only/>
  3524. </attribute>
  3525. <attribute id="workgroup_id">
  3526. <read_only/>
  3527. </attribute>
  3528. <attribute id="creation_date">
  3529. <read_only/>
  3530. </attribute>
  3531. <attribute id="last_update">
  3532. <read_only/>
  3533. </attribute>
  3534. <attribute id="end_date">
  3535. <mandatory/>
  3536. </attribute>
  3537. <attribute id="close_date">
  3538. <hidden/>
  3539. </attribute>
  3540. <attribute id="impact">
  3541. <mandatory/>
  3542. </attribute>
  3543. <attribute id="agent_id">
  3544. <mandatory/>
  3545. </attribute>
  3546. <attribute id="agent_email">
  3547. <hidden/>
  3548. </attribute>
  3549. <attribute id="supervisor_group_id">
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  3552. <attribute id="supervisor_id">
  3553. <mandatory/>
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  3555. <attribute id="manager_group_id">
  3556. <mandatory/>
  3557. </attribute>
  3558. <attribute id="manager_id">
  3559. <mandatory/>
  3560. </attribute>
  3561. <attribute id="outage">
  3562. <must_prompt/>
  3563. </attribute>
  3564. <attribute id="fallback">
  3565. <mandatory/>
  3566. </attribute>
  3567. <attribute id="approval_date">
  3568. <hidden/>
  3569. </attribute>
  3570. <attribute id="approval_comment">
  3571. <hidden/>
  3572. </attribute>
  3573. <attribute id="acceptance_date">
  3574. <read_only/>
  3575. </attribute>
  3576. <attribute id="acceptance_comment">
  3577. <read_only/>
  3578. </attribute>
  3579. </flags>
  3580. <transitions>
  3581. <transition id="ev_approve">
  3582. <stimulus>ev_approve</stimulus>
  3583. <target>approved</target>
  3584. <actions/>
  3585. </transition>
  3586. <transition id="ev_notapprove">
  3587. <stimulus>ev_notapprove</stimulus>
  3588. <target>notapproved</target>
  3589. <actions/>
  3590. </transition>
  3591. </transitions>
  3592. </state>
  3593. <state id="approved">
  3594. <flags>
  3595. <attribute id="ref">
  3596. <read_only/>
  3597. </attribute>
  3598. <attribute id="title">
  3599. <mandatory/>
  3600. </attribute>
  3601. <attribute id="description">
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  3604. <attribute id="start_date">
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  3609. </attribute>
  3610. <attribute id="requestor_id">
  3611. <read_only/>
  3612. </attribute>
  3613. <attribute id="org_id">
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  3615. </attribute>
  3616. <attribute id="workgroup_id">
  3617. <read_only/>
  3618. </attribute>
  3619. <attribute id="creation_date">
  3620. <read_only/>
  3621. </attribute>
  3622. <attribute id="last_update">
  3623. <read_only/>
  3624. </attribute>
  3625. <attribute id="end_date">
  3626. <mandatory/>
  3627. </attribute>
  3628. <attribute id="close_date">
  3629. <hidden/>
  3630. </attribute>
  3631. <attribute id="impact">
  3632. <read_only/>
  3633. </attribute>
  3634. <attribute id="agent_id">
  3635. <mandatory/>
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  3637. <attribute id="agent_email">
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  4232. <abstract>false</abstract>
  4233. <key_type>autoincrement</key_type>
  4234. <db_table>change_emergency</db_table>
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  4262. <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
  4263. <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
  4264. <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
  4265. <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
  4266. <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
  4267. <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
  4268. <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
  4269. <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
  4270. <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
  4271. <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
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  4399. <mandatory/>
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  4410. <attribute id="outage">
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  4413. <attribute id="fallback">
  4414. <hidden/>
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  4416. <attribute id="approval_date">
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  4419. <attribute id="approval_comment">
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  4423. <transitions/>
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  4425. <state id="rejected">
  4426. <flags>
  4427. <attribute id="ref">
  4428. <read_only/>
  4429. </attribute>
  4430. <attribute id="title">
  4431. <mandatory/>
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  4435. </attribute>
  4436. <attribute id="start_date">
  4437. <hidden/>
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  4439. <attribute id="reason">
  4440. <mandatory/>
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  4442. <attribute id="requestor_id">
  4443. <mandatory/>
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  4445. <attribute id="workgroup_id">
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  4448. <attribute id="creation_date">
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  4457. <attribute id="close_date">
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  4460. <attribute id="impact">
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  4463. <attribute id="agent_id">
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  4466. <attribute id="agent_email">
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  4469. <attribute id="supervisor_group_id">
  4470. <hidden/>
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  4472. <attribute id="supervisor_id">
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  4475. <attribute id="manager_group_id">
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  4478. <attribute id="manager_id">
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  4481. <attribute id="outage">
  4482. <hidden/>
  4483. </attribute>
  4484. <attribute id="fallback">
  4485. <hidden/>
  4486. </attribute>
  4487. <attribute id="approval_date">
  4488. <hidden/>
  4489. </attribute>
  4490. <attribute id="approval_comment">
  4491. <hidden/>
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  4493. </flags>
  4494. <transitions/>
  4495. </state>
  4496. <state id="assigned">
  4497. <flags>
  4498. <attribute id="ref">
  4499. <read_only/>
  4500. </attribute>
  4501. <attribute id="title">
  4502. <mandatory/>
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  4505. <read_only/>
  4506. </attribute>
  4507. <attribute id="ticket_log">
  4508. <hidden/>
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  4511. <hidden/>
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  4513. <attribute id="reason">
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  4516. <attribute id="requestor_id">
  4517. <read_only/>
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  4519. <attribute id="workgroup_id">
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  4522. <attribute id="creation_date">
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  4525. <attribute id="last_update">
  4526. <read_only/>
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  4528. <attribute id="end_date">
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  4531. <attribute id="close_date">
  4532. <hidden/>
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  4534. <attribute id="impact">
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  4536. </attribute>
  4537. <attribute id="agent_id">
  4538. <must_prompt/>
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  4540. <attribute id="agent_email">
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  4543. <attribute id="supervisor_group_id">
  4544. <mandatory/>
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  4546. <attribute id="supervisor_id">
  4547. <must_prompt/>
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  4549. <attribute id="manager_group_id">
  4550. <mandatory/>
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  4552. <attribute id="manager_id">
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  4559. <hidden/>
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  4561. <attribute id="approval_date">
  4562. <hidden/>
  4563. </attribute>
  4564. <attribute id="approval_comment">
  4565. <hidden/>
  4566. </attribute>
  4567. </flags>
  4568. <transitions>
  4569. <transition id="ev_plan">
  4570. <stimulus>ev_plan</stimulus>
  4571. <target>plannedscheduled</target>
  4572. <actions/>
  4573. </transition>
  4574. </transitions>
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  4576. <state id="plannedscheduled">
  4577. <flags>
  4578. <attribute id="ref">
  4579. <read_only/>
  4580. </attribute>
  4581. <attribute id="title">
  4582. <mandatory/>
  4583. </attribute>
  4584. <attribute id="description">
  4585. <read_only/>
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  4587. <attribute id="start_date">
  4588. <mandatory/>
  4589. <must_prompt/>
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  4591. <attribute id="reason">
  4592. <read_only/>
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  4594. <attribute id="requestor_id">
  4595. <read_only/>
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  4600. <attribute id="workgroup_id">
  4601. <read_only/>
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  4603. <attribute id="creation_date">
  4604. <read_only/>
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  4606. <attribute id="last_update">
  4607. <read_only/>
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  4609. <attribute id="end_date">
  4610. <mandatory/>
  4611. <must_prompt/>
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  4613. <attribute id="close_date">
  4614. <hidden/>
  4615. </attribute>
  4616. <attribute id="impact">
  4617. <mandatory/>
  4618. </attribute>
  4619. <attribute id="agent_id">
  4620. <mandatory/>
  4621. </attribute>
  4622. <attribute id="agent_email">
  4623. <hidden/>
  4624. </attribute>
  4625. <attribute id="supervisor_group_id">
  4626. <mandatory/>
  4627. </attribute>
  4628. <attribute id="supervisor_id">
  4629. <mandatory/>
  4630. </attribute>
  4631. <attribute id="manager_group_id">
  4632. <mandatory/>
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  4634. <attribute id="manager_id">
  4635. <mandatory/>
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  4637. <attribute id="outage">
  4638. <must_prompt/>
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  4640. <attribute id="fallback">
  4641. <mandatory/>
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  4643. <attribute id="approval_date">
  4644. <hidden/>
  4645. </attribute>
  4646. <attribute id="approval_comment">
  4647. <hidden/>
  4648. </attribute>
  4649. </flags>
  4650. <transitions>
  4651. <transition id="ev_approve">
  4652. <stimulus>ev_approve</stimulus>
  4653. <target>approved</target>
  4654. <actions/>
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  4656. <transition id="ev_notapprove">
  4657. <stimulus>ev_notapprove</stimulus>
  4658. <target>notapproved</target>
  4659. <actions/>
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  4663. <state id="approved">
  4664. <flags>
  4665. <attribute id="ref">
  4666. <read_only/>
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  4668. <attribute id="title">
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  4693. <read_only/>
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  4695. <attribute id="end_date">
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  4698. <attribute id="close_date">
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  4701. <attribute id="impact">
  4702. <read_only/>
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  4704. <attribute id="agent_id">
  4705. <mandatory/>
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  4711. <read_only/>
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  4713. <attribute id="supervisor_id">
  4714. <read_only/>
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  4716. <attribute id="manager_group_id">
  4717. <read_only/>
  4718. </attribute>
  4719. <attribute id="manager_id">
  4720. <read_only/>
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  4722. <attribute id="outage">
  4723. <read_only/>
  4724. </attribute>
  4725. <attribute id="fallback">
  4726. <mandatory/>
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  4728. <attribute id="approval_date">
  4729. <mandatory/>
  4730. <must_prompt/>
  4731. </attribute>
  4732. <attribute id="approval_comment">
  4733. <mandatory/>
  4734. </attribute>
  4735. </flags>
  4736. <transitions>
  4737. <transition id="ev_implement">
  4738. <stimulus>ev_implement</stimulus>
  4739. <target>implemented</target>
  4740. <actions/>
  4741. </transition>
  4742. </transitions>
  4743. </state>
  4744. <state id="notapproved">
  4745. <flags>
  4746. <attribute id="ref">
  4747. <read_only/>
  4748. </attribute>
  4749. <attribute id="title">
  4750. <mandatory/>
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  4752. <attribute id="description">
  4753. <read_only/>
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  4756. <mandatory/>
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  4761. <attribute id="requestor_id">
  4762. <read_only/>
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  4764. <attribute id="org_id">
  4765. <read_only/>
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  4767. <attribute id="workgroup_id">
  4768. <read_only/>
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  4770. <attribute id="creation_date">
  4771. <read_only/>
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  4773. <attribute id="last_update">
  4774. <read_only/>
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  4776. <attribute id="end_date">
  4777. <mandatory/>
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  4779. <attribute id="close_date">
  4780. <hidden/>
  4781. </attribute>
  4782. <attribute id="impact">
  4783. <read_only/>
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  4785. <attribute id="agent_id">
  4786. <mandatory/>
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  4788. <attribute id="agent_email">
  4789. <hidden/>
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  4791. <attribute id="supervisor_group_id">
  4792. <read_only/>
  4793. </attribute>
  4794. <attribute id="supervisor_id">
  4795. <read_only/>
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  4797. <attribute id="manager_group_id">
  4798. <read_only/>
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  4800. <attribute id="manager_id">
  4801. <read_only/>
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  4804. <mandatory/>
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  4806. <attribute id="approval_date">
  4807. <hidden/>
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  4809. <attribute id="approval_comment">
  4810. <hidden/>
  4811. </attribute>
  4812. </flags>
  4813. <transitions>
  4814. <transition id="ev_replan">
  4815. <stimulus>ev_replan</stimulus>
  4816. <target>plannedscheduled</target>
  4817. <actions/>
  4818. </transition>
  4819. </transitions>
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  4821. <state id="implemented">
  4822. <flags>
  4823. <attribute id="ref">
  4824. <read_only/>
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  4826. <attribute id="title">
  4827. <mandatory/>
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  4829. <attribute id="description">
  4830. <read_only/>
  4831. </attribute>
  4832. <attribute id="start_date">
  4833. <read_only/>
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  4835. <attribute id="reason">
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  4838. <attribute id="requestor_id">
  4839. <read_only/>
  4840. </attribute>
  4841. <attribute id="org_id">
  4842. <read_only/>
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  4844. <attribute id="workgroup_id">
  4845. <read_only/>
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  4847. <attribute id="creation_date">
  4848. <read_only/>
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  4850. <attribute id="last_update">
  4851. <read_only/>
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  4854. <mandatory/>
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  4856. <attribute id="close_date">
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  4859. <attribute id="impact">
  4860. <read_only/>
  4861. </attribute>
  4862. <attribute id="agent_id">
  4863. <mandatory/>
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  4865. <attribute id="agent_email">
  4866. <hidden/>
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  4868. <attribute id="supervisor_group_id">
  4869. <read_only/>
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  4871. <attribute id="supervisor_id">
  4872. <read_only/>
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  4874. <attribute id="manager_group_id">
  4875. <read_only/>
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  4877. <attribute id="manager_id">
  4878. <read_only/>
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  4887. <read_only/>
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  4889. <attribute id="approval_comment">
  4890. <read_only/>
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  4892. </flags>
  4893. <transitions>
  4894. <transition id="ev_monitor">
  4895. <stimulus>ev_monitor</stimulus>
  4896. <target>monitored</target>
  4897. <actions/>
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  4899. <transition id="ev_finish">
  4900. <stimulus>ev_finish</stimulus>
  4901. <target>closed</target>
  4902. <actions>
  4903. <action>
  4904. <verb>SetClosureDate</verb>
  4905. </action>
  4906. </actions>
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  4908. </transitions>
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  4910. <state id="monitored">
  4911. <flags>
  4912. <attribute id="ref">
  4913. <read_only/>
  4914. </attribute>
  4915. <attribute id="title">
  4916. <mandatory/>
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  4918. <attribute id="description">
  4919. <read_only/>
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  4921. <attribute id="start_date">
  4922. <read_only/>
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  4924. <attribute id="reason">
  4925. <read_only/>
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  4927. <attribute id="requestor_id">
  4928. <read_only/>
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  4930. <attribute id="org_id">
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  4937. <read_only/>
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  4939. <attribute id="last_update">
  4940. <read_only/>
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  4942. <attribute id="end_date">
  4943. <read_only/>
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  4948. <attribute id="impact">
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  4972. <attribute id="fallback">
  4973. <read_only/>
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  4975. <attribute id="approval_date">
  4976. <read_only/>
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  4978. <attribute id="approval_comment">
  4979. <read_only/>
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  4981. </flags>
  4982. <transitions>
  4983. <transition id="ev_finish">
  4984. <stimulus>ev_finish</stimulus>
  4985. <target>closed</target>
  4986. <actions>
  4987. <action>
  4988. <verb>SetClosureDate</verb>
  4989. </action>
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  4994. <state id="closed">
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  4999. <attribute id="title">
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  5038. <attribute id="agent_id">
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  5056. <attribute id="outage">
  5057. <read_only/>
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  5059. <attribute id="fallback">
  5060. <read_only/>
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  5062. <attribute id="approval_date">
  5063. <read_only/>
  5064. </attribute>
  5065. <attribute id="approval_comment">
  5066. <read_only/>
  5067. </attribute>
  5068. </flags>
  5069. <transitions/>
  5070. </state>
  5071. </states>
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  5073. <methods/>
  5074. <presentation>
  5075. <details>
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  5079. </item>
  5080. <item id="ci_list">
  5081. <rank>20</rank>
  5082. </item>
  5083. <item id="contact_list">
  5084. <rank>30</rank>
  5085. </item>
  5086. <item id="incident_list">
  5087. <rank>40</rank>
  5088. </item>
  5089. <item id="col:col1">
  5090. <rank>50</rank>
  5091. <items>
  5092. <item id="fieldset:Ticket:baseinfo">
  5093. <rank>10</rank>
  5094. <items>
  5095. <item id="ref">
  5096. <rank>10</rank>
  5097. </item>
  5098. <item id="title">
  5099. <rank>20</rank>
  5100. </item>
  5101. <item id="org_id">
  5102. <rank>30</rank>
  5103. </item>
  5104. <item id="status">
  5105. <rank>40</rank>
  5106. </item>
  5107. <item id="reason">
  5108. <rank>50</rank>
  5109. </item>
  5110. <item id="impact">
  5111. <rank>60</rank>
  5112. </item>
  5113. <item id="description">
  5114. <rank>70</rank>
  5115. </item>
  5116. </items>
  5117. </item>
  5118. <item id="fieldset:Ticket:moreinfo">
  5119. <rank>20</rank>
  5120. <items>
  5121. <item id="approval_comment">
  5122. <rank>10</rank>
  5123. </item>
  5124. <item id="outage">
  5125. <rank>20</rank>
  5126. </item>
  5127. <item id="fallback">
  5128. <rank>30</rank>
  5129. </item>
  5130. </items>
  5131. </item>
  5132. </items>
  5133. </item>
  5134. <item id="col:col2">
  5135. <rank>60</rank>
  5136. <items>
  5137. <item id="fieldset:Ticket:date">
  5138. <rank>10</rank>
  5139. <items>
  5140. <item id="creation_date">
  5141. <rank>10</rank>
  5142. </item>
  5143. <item id="start_date">
  5144. <rank>20</rank>
  5145. </item>
  5146. <item id="last_update">
  5147. <rank>30</rank>
  5148. </item>
  5149. <item id="approval_date">
  5150. <rank>40</rank>
  5151. </item>
  5152. <item id="close_date">
  5153. <rank>50</rank>
  5154. </item>
  5155. </items>
  5156. </item>
  5157. <item id="fieldset:Ticket:contact">
  5158. <rank>20</rank>
  5159. <items>
  5160. <item id="requestor_id">
  5161. <rank>10</rank>
  5162. </item>
  5163. <item id="workgroup_id">
  5164. <rank>20</rank>
  5165. </item>
  5166. <item id="agent_id">
  5167. <rank>30</rank>
  5168. </item>
  5169. <item id="supervisor_group_id">
  5170. <rank>40</rank>
  5171. </item>
  5172. <item id="supervisor_id">
  5173. <rank>50</rank>
  5174. </item>
  5175. <item id="manager_group_id">
  5176. <rank>60</rank>
  5177. </item>
  5178. <item id="manager_id">
  5179. <rank>70</rank>
  5180. </item>
  5181. </items>
  5182. </item>
  5183. </items>
  5184. </item>
  5185. </items>
  5186. </details>
  5187. <search>
  5188. <items>
  5189. <item id="ref">
  5190. <rank>10</rank>
  5191. </item>
  5192. <item id="title">
  5193. <rank>20</rank>
  5194. </item>
  5195. <item id="org_id">
  5196. <rank>30</rank>
  5197. </item>
  5198. <item id="start_date">
  5199. <rank>40</rank>
  5200. </item>
  5201. <item id="end_date">
  5202. <rank>50</rank>
  5203. </item>
  5204. <item id="status">
  5205. <rank>60</rank>
  5206. </item>
  5207. <item id="reason">
  5208. <rank>70</rank>
  5209. </item>
  5210. <item id="requestor_id">
  5211. <rank>80</rank>
  5212. </item>
  5213. <item id="workgroup_id">
  5214. <rank>90</rank>
  5215. </item>
  5216. <item id="creation_date">
  5217. <rank>100</rank>
  5218. </item>
  5219. <item id="last_update">
  5220. <rank>110</rank>
  5221. </item>
  5222. <item id="close_date">
  5223. <rank>120</rank>
  5224. </item>
  5225. <item id="impact">
  5226. <rank>130</rank>
  5227. </item>
  5228. <item id="agent_id">
  5229. <rank>140</rank>
  5230. </item>
  5231. <item id="agent_email">
  5232. <rank>150</rank>
  5233. </item>
  5234. <item id="supervisor_group_id">
  5235. <rank>160</rank>
  5236. </item>
  5237. <item id="supervisor_id">
  5238. <rank>170</rank>
  5239. </item>
  5240. <item id="manager_group_id">
  5241. <rank>180</rank>
  5242. </item>
  5243. <item id="manager_id">
  5244. <rank>190</rank>
  5245. </item>
  5246. <item id="outage">
  5247. <rank>200</rank>
  5248. </item>
  5249. <item id="approval_date">
  5250. <rank>210</rank>
  5251. </item>
  5252. </items>
  5253. </search>
  5254. <list>
  5255. <items>
  5256. <item id="title">
  5257. <rank>10</rank>
  5258. </item>
  5259. <item id="org_id">
  5260. <rank>20</rank>
  5261. </item>
  5262. <item id="start_date">
  5263. <rank>30</rank>
  5264. </item>
  5265. <item id="status">
  5266. <rank>40</rank>
  5267. </item>
  5268. <item id="requestor_id">
  5269. <rank>50</rank>
  5270. </item>
  5271. </items>
  5272. </list>
  5273. </presentation>
  5274. </class>
  5275. </classes>
  5276. <menus>
  5277. <menu id="ChangeManagement" xsi:type="MenuGroup" _delta="define">
  5278. <rank>50</rank>
  5279. </menu>
  5280. <menu id="Change:Overview" xsi:type="DashboardMenuNode" _delta="define">
  5281. <rank>0</rank>
  5282. <parent>ChangeManagement</parent>
  5283. <definition>
  5284. <layout>DashboardLayoutTwoCols</layout>
  5285. <title></title>
  5286. <cells>
  5287. <cell id="0">
  5288. <rank>0</rank>
  5289. <dashlets>
  5290. <dashlet id="1" xsi:type="DashletGroupByBars">
  5291. <rank>0</rank>
  5292. <title>UI-ChangeManagementOverview-ChangeByType</title>
  5293. <query>SELECT Change</query>
  5294. <group_by>finalclass</group_by>
  5295. <style>bars</style>
  5296. </dashlet>
  5297. </dashlets>
  5298. </cell>
  5299. <cell id="1">
  5300. <rank>1</rank>
  5301. <dashlets>
  5302. <dashlet id="2" xsi:type="DashletObjectList">
  5303. <rank>0</rank>
  5304. <title>UI-ChangeManagementOverview-ChangeUnassigned</title>
  5305. <query>SELECT Change WHERE status = 'new'</query>
  5306. <menu>false</menu>
  5307. </dashlet>
  5308. </dashlets>
  5309. </cell>
  5310. <cell id="2">
  5311. <rank>2</rank>
  5312. <dashlets>
  5313. <dashlet id="3" xsi:type="DashletObjectList">
  5314. <rank>0</rank>
  5315. <title>UI-ChangeManagementOverview-ChangeWithOutage</title>
  5316. <query>SELECT Change WHERE outage = 'yes'</query>
  5317. <menu>false</menu>
  5318. </dashlet>
  5319. </dashlets>
  5320. </cell>
  5321. </cells>
  5322. </definition>
  5323. </menu>
  5324. <menu id="NewChange" xsi:type="NewObjectMenuNode" _delta="define">
  5325. <rank>1</rank>
  5326. <parent>ChangeManagement</parent>
  5327. <class>Change</class>
  5328. </menu>
  5329. <menu id="SearchChanges" xsi:type="SearchMenuNode" _delta="define">
  5330. <rank>2</rank>
  5331. <parent>ChangeManagement</parent>
  5332. <class>Change</class>
  5333. </menu>
  5334. <menu id="Change:Shortcuts" xsi:type="TemplateMenuNode" _delta="define">
  5335. <rank>3</rank>
  5336. <parent>ChangeManagement</parent>
  5337. <template_file/>
  5338. </menu>
  5339. <menu id="MyChanges" xsi:type="OQLMenuNode" _delta="define">
  5340. <rank>1</rank>
  5341. <parent>Change:Shortcuts</parent>
  5342. <oql><![CDATA[SELECT Change WHERE agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")]]></oql>
  5343. <do_search/>
  5344. <auto_reload>fast</auto_reload>
  5345. </menu>
  5346. <menu id="Changes" xsi:type="OQLMenuNode" _delta="define">
  5347. <rank>2</rank>
  5348. <parent>Change:Shortcuts</parent>
  5349. <oql><![CDATA[SELECT Change WHERE status != "closed"]]></oql>
  5350. <do_search/>
  5351. <auto_reload>fast</auto_reload>
  5352. </menu>
  5353. <menu id="WaitingApproval" xsi:type="OQLMenuNode" _delta="define">
  5354. <rank>3</rank>
  5355. <parent>Change:Shortcuts</parent>
  5356. <oql><![CDATA[SELECT ApprovedChange WHERE status IN ("plannedscheduled")]]></oql>
  5357. <do_search/>
  5358. <auto_reload>fast</auto_reload>
  5359. </menu>
  5360. <menu id="WaitingAcceptance" xsi:type="OQLMenuNode" _delta="define">
  5361. <rank>4</rank>
  5362. <parent>Change:Shortcuts</parent>
  5363. <oql><![CDATA[SELECT NormalChange WHERE status IN ("new")]]></oql>
  5364. <do_search/>
  5365. <auto_reload>fast</auto_reload>
  5366. </menu>
  5367. </menus>
  5368. </itop_design>