ITSSTOOLS/datamodels/2.x/installation.xml

<?xml version="1.0" encoding="UTF-8"?>
<installation>
  <steps type="array">
    <step>
      <title>Configuration Management options</title>
      <description><![CDATA[<h2>The options below allow you to configure the type of elements that are to be managed inside iTop.</h2>]]></description>
      <banner>/images/modules.png</banner>
      <options type="array">
        <choice>
          <title>Configuration Management Core</title>
          <description>All the base objects that are mandatory in the iTop CMDB: Organizations, Locations, Teams, Persons, etc.</description>
          <modules type="array">
            <module>itop-config-mgmt</module>
            <module>itop-attachments</module>
            <module>itop-profiles-itil</module>
            <module>itop-welcome-itil</module>
            <module>itop-tickets</module>
          </modules>
          <mandatory>true</mandatory>
        </choice>
        <choice>
          <title>Data Center Devices</title>
          <description>Manage Data Center devices such as Racks, Enclosures, PDUs, etc.</description>
          <modules type="array">
            <module>itop-datacenter-mgmt</module>
          </modules>
          <default>true</default>
        </choice>
        <choice>
          <title>End-User Devices</title>
          <description>Manage devices related to end-users: PCs, Phones, Tablets, etc.</description>
          <modules type="array">
            <module>itop-endusers-devices</module>
          </modules>
           <default>true</default>
        </choice>
        <choice>
          <title>Storage Devices</title>
          <description>Manage storage devices such as NAS, SAN Switches, Tape Libraries and Tapes, etc.</description>
          <modules type="array">
            <module>itop-storage-mgmt</module>
          </modules>
          <default>true</default>
        </choice>
        <choice>
          <title>Virtualization</title>
          <description>Manage Hypervisors, Virtual Machines and Farms.</description>
          <modules type="array">
            <module>itop-virtualization-mgmt</module>
          </modules>
          <default>true</default>
        </choice>
      </options>
    </step>
    <step>
      <title>Service Management options</title>
      <description><![CDATA[<h2>Select the choice that best describes the relationships between the services and the IT infrastructure in your IT environment.</h2>]]></description>
      <banner>./wizard-icons/service.png</banner>
      <alternatives type="array">
        <choice>
          <title>Service Management for Enterprises</title>
          <description>Select this option if the IT delivers services based on a shared infrastructure. For example if different organizations within your company subscribe to services (like Mail and Print services) delivered by a single shared backend.</description>
          <modules type="array">
            <module>itop-service-mgmt</module>
          </modules>
          <default>true</default>
        </choice>
        <choice>
          <title>Service Management for Service Providers</title>
          <description>Select this option if the IT manages the infrastructure of independent customers. This is the most flexible model, since the services can be delivered with a mix of shared and customer specific infrastructure devices.</description>
          <modules type="array">
            <module>itop-service-mgmt-provider</module>
          </modules>
        </choice>
      </alternatives>
    </step>
    <step>
      <title>Tickets Management options</title>
      <description><![CDATA[<h2>Select the type of tickets you want to use in order to respond to user requests and incidents.</h2>]]></description>
      <banner>./itop-incident-mgmt-itil/images/incident-escalated.png</banner>
      <alternatives type="array">
        <choice>
          <title>Simple Ticket Management</title>
          <description>Select this option to use one single type of tickets for all kind of requests.</description>
          <modules type="array">
            <module>itop-request-mgmt</module>
          </modules>
          <default>true</default>
          <sub_options>
            <options type="array">
              <choice>
                <title>Enhanced Customer Portal</title>
                <description>Replace the built-in customer portal with a more modern version, working better with hand-held devices and bringing new features</description>
                <modules type="array">
                  <module>itop-portal</module>
                  <module>itop-portal-base</module>
                </modules>
                <default>true</default>
              </choice>
            </options>
          </sub_options>
        </choice>
        <choice>
          <title>ITIL Compliant Tickets Management</title>
          <description>Select this option to have different types of ticket for managing user requests and incidents. Each type of ticket has a specific life cycle and specific fields</description>
          <sub_options>
            <options type="array">
              <choice>
                <title>User Request Management</title>
                <description>Manage User Request tickets in iTop</description>
                <modules type="array">
                  <module>itop-request-mgmt-itil</module>
                </modules>
              </choice>
              <choice>
                <title>Incident Management</title>
                <description>Manage Incidents tickets in iTop</description>
                <modules type="array">
                  <module>itop-incident-mgmt-itil</module>
                </modules>
              </choice>
              <choice>
                <title>Enhanced Customer Portal</title>
                <description>Replace the built-in customer portal with a more modern version, working better with hand-held devices and bringing new features</description>
                <modules type="array">
                  <module>itop-portal</module>
                  <module>itop-portal-base</module>
                </modules>
                <default>true</default>
              </choice>
            </options>
          </sub_options>
        </choice>
        <choice>
          <title>No Tickets Management</title>
          <description>Don't manage incidents or user requests in iTop</description>
          <modules type="array">
          </modules>
        </choice>
      </alternatives>
    </step>
    <step>
      <title>Change Management options</title>
      <description><![CDATA[<h2>Select the type of tickets you want to use in order to manage changes to the IT infrastructure.</h2>]]></description>
      <banner>./itop-change-mgmt/images/change.png</banner>
      <alternatives type="array">
        <choice>
          <title>Simple Change Management</title>
          <description>Select this option to use one type of ticket for all kind of changes.</description>
          <modules type="array">
            <module>itop-change-mgmt</module>
          </modules>
          <default>true</default>
        </choice>
        <choice>
          <title>ITIL Change Management</title>
          <description>Select this option to use Normal/Routine/Emergency change tickets.</description>
          <modules type="array">
            <module>itop-change-mgmt-itil</module>
          </modules>
        </choice>
        <choice>
          <title>No Change Management</title>
          <description>Don't manage changes in iTop</description>
          <modules type="array">
          </modules>
        </choice>
      </alternatives>
    </step>
    <step>
      <title>Additional ITIL tickets</title>
      <description><![CDATA[<h2>Pick from the list below the additional ITIL processes that are to be implemented in iTop.</h2>]]></description>
      <banner>./itop-knownerror-mgmt/images/known-error.png</banner>
      <options type="array">
        <choice>
          <title>Known Errors Management</title>
          <description>Select this option to track "Known Errors" and FAQs in iTop.</description>
          <modules type="array">
            <module>itop-knownerror-mgmt</module>
          </modules>
        </choice>
        <choice>
          <title>Problem Management</title>
          <description>Select this option track "Problems" in iTop.</description>
          <modules type="array">
            <module>itop-problem-mgmt</module>
          </modules>
        </choice>
      </options>
    </step>
  </steps>
</installation>