ITSSTOOLS/datamodels/2.x/itop-tickets/datamodel.itop-tickets.xml

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.3">
  <constants>
    <constant id="RESPONSE_TICKET_SLT_QUERY" xsi:type="string" _delta="define"><![CDATA[SELECT SLT AS slt JOIN lnkSLAToSLT AS l1 ON l1.slt_id=slt.id JOIN SLA AS sla ON l1.sla_id=sla.id JOIN lnkCustomerContractToService AS l2 ON l2.sla_id=sla.id JOIN CustomerContract AS sc ON l2.customercontract_id=sc.id WHERE slt.metric = :metric AND l2.service_id = :this->service_id AND sc.org_id = :this->org_id AND slt.request_type = :request_type AND slt.priority = :this->priority]]></constant>
    <constant id="PORTAL_POWER_USER_PROFILE" xsi:type="string" _delta="define"><![CDATA[Portal power user]]></constant>
    <constant id="PORTAL_SERVICECATEGORY_QUERY" xsi:type="string" _delta="define"><![CDATA[SELECT Service AS s JOIN lnkCustomerContractToService AS l1 ON l1.service_id=s.id JOIN CustomerContract AS cc ON l1.customercontract_id=cc.id WHERE cc.org_id = :org_id AND s.status != 'obsolete']]></constant>
    <constant id="PORTAL_SERVICE_SUBCATEGORY_QUERY" xsi:type="string" _delta="define"><![CDATA[SELECT ServiceSubcategory WHERE service_id = :svc_id AND ServiceSubcategory.status != 'obsolete']]></constant>
    <constant id="PORTAL_VALIDATE_SERVICECATEGORY_QUERY" xsi:type="string" _delta="define"><![CDATA[SELECT Service AS s JOIN lnkCustomerContractToService AS l1 ON l1.service_id=s.id JOIN CustomerContract AS cc ON l1.customercontract_id=cc.id WHERE cc.org_id = :org_id AND s.id = :id AND s.status != 'obsolete']]></constant>
    <constant id="PORTAL_VALIDATE_SERVICESUBCATEGORY_QUERY" xsi:type="string" _delta="define"><![CDATA[SELECT ServiceSubcategory AS Sub JOIN Service AS Svc ON Sub.service_id = Svc.id WHERE Sub.id=:id AND Sub.status != 'obsolete']]></constant>
    <constant id="PORTAL_ALL_PARAMS" xsi:type="string" _delta="define"><![CDATA[from_service_id,org_id,caller_id,service_id,servicesubcategory_id,title,description,impact,emergency,moreinfo,caller_id,start_date,end_date,duration,impact_duration]]></constant>
    <constant id="PORTAL_SET_TYPE_FROM" xsi:type="string" _delta="define"><![CDATA[request_type]]></constant>
    <constant id="PORTAL_TYPE_TO_CLASS" xsi:type="string" _delta="define"><![CDATA[]]></constant>
    <constant id="PORTAL_TICKETS_SEARCH_CRITERIA" xsi:type="string" _delta="define"><![CDATA[ref,start_date,close_date,service_id,caller_id]]></constant>
    <constant id="PORTAL_TICKETS_SEARCH_FILTER_service_id" xsi:type="string" _delta="define"><![CDATA[SELECT Service AS s JOIN lnkCustomerContractToService AS l1 ON l1.service_id=s.id JOIN CustomerContract AS cc ON l1.customercontract_id=cc.id WHERE cc.org_id = :org_id AND s.status != 'obsolete']]></constant>
    <constant id="PORTAL_TICKETS_SEARCH_FILTER_caller_id" xsi:type="string" _delta="define"><![CDATA[SELECT Person WHERE org_id = :org_id]]></constant>
  </constants>
  <classes>
    <class id="Ticket" _delta="define">
      <parent>cmdbAbstractObject</parent>
       <php_parent><name>_Ticket</name></php_parent>
      <properties>
        <comment><![CDATA[/**
 * Persistent classes for a CMDB
 *
 * @copyright   Copyright (C) 2010-2012 Combodo SARL
 * @license     http://opensource.org/licenses/AGPL-3.0
 */]]></comment>
        <category>bizmodel,searchable,structure</category>
        <abstract>true</abstract>
        <key_type>autoincrement</key_type>
        <db_table>ticket</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field>finalclass</db_final_class_field>
        <naming>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="operational_status" xsi:type="AttributeMetaEnum">
          <values>
            <value id="active">active</value>
            <value id="inactive">inactive</value>
          </values>
          <sql>operational_status</sql>
          <default_value>active</default_value>
          <mappings>
            <mapping id="Ticket">
              <attcode>status</attcode>
              <metavalues>
                <metavalue id="inactive">
                  <values>
                    <value id="resolved"/>
                    <value id="closed"/>
                    <value id="rejected"/>
                  </values>
                </metavalue>
              </metavalues>
            </mapping>
          </mappings>
        </field>
        <field id="ref" xsi:type="AttributeString">
          <sql>ref</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="org_id" xsi:type="AttributeExternalKey">
          <sql>org_id</sql>
          <target_class>Organization</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="org_name" xsi:type="AttributeExternalField">
          <extkey_attcode>org_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="caller_id" xsi:type="AttributeExternalKey">
          <filter><![CDATA[SELECT Person WHERE org_id = :this->org_id]]></filter>
          <dependencies>
            <attribute id="org_id"/>
          </dependencies>
          <sql>caller_id</sql>
          <target_class>Person</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="caller_name" xsi:type="AttributeExternalField">
          <extkey_attcode>caller_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="team_id" xsi:type="AttributeExternalKey">
          <sql>team_id</sql>
          <target_class>Team</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="team_name" xsi:type="AttributeExternalField">
          <extkey_attcode>team_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="agent_id" xsi:type="AttributeExternalKey">
          <filter><![CDATA[SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->team_id]]></filter>
          <dependencies>
            <attribute id="team_id"/>
          </dependencies>
          <sql>agent_id</sql>
          <target_class>Person</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
          <allow_target_creation>false</allow_target_creation>
        </field>
        <field id="agent_name" xsi:type="AttributeExternalField">
          <extkey_attcode>agent_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="title" xsi:type="AttributeString">
          <sql>title</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="description" xsi:type="AttributeText">
          <sql>description</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
          <format>html</format>
        </field>
        <field id="start_date" xsi:type="AttributeDateTime">
          <always_load_in_tables>true</always_load_in_tables>
          <sql>start_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="end_date" xsi:type="AttributeDateTime">
          <sql>end_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="last_update" xsi:type="AttributeDateTime">
          <sql>last_update</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <tracking_level>none</tracking_level>
        </field>
        <field id="close_date" xsi:type="AttributeDateTime">
          <sql>close_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="private_log" xsi:type="AttributeCaseLog">
          <sql>private_log</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="contacts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkContactToTicket</linked_class>
          <ext_key_to_me>ticket_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>contact_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="functionalcis_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkFunctionalCIToTicket</linked_class>
          <ext_key_to_me>ticket_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>functionalci_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="workorders_list" xsi:type="AttributeLinkedSet">
          <linked_class>WorkOrder</linked_class>
          <ext_key_to_me>ticket_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
        </field>
      </fields>
      <methods>
        <method id="DBInsertNoReload">
          <static>false</static>
          <access>public</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[
    public function DBInsertNoReload()
    {
          $oMutex = new iTopMutex('ticket_insert');
          $oMutex->Lock();
          $iNextId = MetaModel::GetNextKey(get_class($this));
          $sRef = $this->MakeTicketRef($iNextId);
          $this->Set('ref', $sRef);
          $iKey = parent::DBInsertNoReload();
          $oMutex->Unlock();
          return $iKey;
    }
        ]]></code>
        </method>
        <method id="MakeTicketRef">
          <static>false</static>
          <access>protected</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[
        protected function MakeTicketRef($iNextId)
        {
                switch(get_class($this))
                {
                        case 'UserRequest':
                        $sFormat = 'R-%06d';
                        break;

                        case 'Incident':
                        $sFormat = 'I-%06d';
                        break;

                        case 'Change':
                        case 'RoutineChange':
                        case 'EmergencyChange':
                        case 'NormalChange':
                        $sFormat = 'C-%06d';
                        break;

                        case 'Problem':
                        $sFormat = 'P-%06d';
                        break;

                        default:
                        $sFormat = 'T-%06d';
                }
                return sprintf($sFormat, $iNextId);
        }
        ]]></code>
        </method>
      </methods>
      <presentation>
        <details>
          <items>
            <item id="ref">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="caller_id">
              <rank>30</rank>
            </item>
            <item id="team_id">
              <rank>40</rank>
            </item>
            <item id="agent_id">
              <rank>50</rank>
            </item>
            <item id="title">
              <rank>60</rank>
            </item>
            <item id="description">
              <rank>70</rank>
            </item>
            <item id="operational_status">
              <rank>75</rank>
            </item>
            <item id="start_date">
              <rank>80</rank>
            </item>
            <item id="end_date">
              <rank>90</rank>
            </item>
            <item id="last_update">
              <rank>100</rank>
            </item>
            <item id="close_date">
              <rank>110</rank>
            </item>
            <item id="private_log">
              <rank>120</rank>
            </item>
            <item id="contacts_list">
              <rank>130</rank>
            </item>
            <item id="functionalcis_list">
              <rank>140</rank>
            </item>
            <item id="workorders_list">
              <rank>150</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="ref">
              <rank>10</rank>
            </item>
            <item id="title">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="operational_status">
              <rank>35</rank>
            </item>
            <item id="start_date">
              <rank>40</rank>
            </item>
            <item id="end_date">
              <rank>50</rank>
            </item>
            <item id="last_update">
              <rank>60</rank>
            </item>
            <item id="close_date">
              <rank>70</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="ref">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="title">
              <rank>30</rank>
            </item>
            <item id="caller_id">
              <rank>40</rank>
            </item>
            <item id="team_id">
              <rank>50</rank>
            </item>
            <item id="agent_id">
              <rank>60</rank>
            </item>
            <item id="operational_status">
              <rank>65</rank>
            </item>
            <item id="start_date">
              <rank>70</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkContactToTicket" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkcontacttoticket</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="ticket_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="ticket_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="ticket_id" xsi:type="AttributeExternalKey">
          <sql>ticket_id</sql>
          <target_class>Ticket</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="ticket_ref" xsi:type="AttributeExternalField">
          <extkey_attcode>ticket_id</extkey_attcode>
          <target_attcode>ref</target_attcode>
        </field>
        <field id="contact_id" xsi:type="AttributeExternalKey">
          <sql>contact_id</sql>
          <target_class>Contact</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="contact_email" xsi:type="AttributeExternalField">
          <extkey_attcode>contact_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="role" xsi:type="AttributeString">
          <sql>role</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="role_code" xsi:type="AttributeEnum">
          <values>
            <value id="manual">manual</value>
            <value id="computed">computed</value>
            <value id="do_not_notify">do_not_notify</value>
          </values>
          <sql>impact_code</sql>
          <default_value>manual</default_value>
          <is_null_allowed>false</is_null_allowed>
          <display_style>list</display_style>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="ticket_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
            <item id="role_code">
              <rank>30</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="ticket_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
            <item id="role_code">
              <rank>30</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="ticket_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
            <item id="role_code">
              <rank>30</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkFunctionalCIToTicket" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkfunctionalcitoticket</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="ticket_id"/>
            <attribute id="functionalci_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="ticket_id"/>
            <attribute id="functionalci_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="ticket_id" xsi:type="AttributeExternalKey">
          <sql>ticket_id</sql>
          <target_class>Ticket</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="ticket_ref" xsi:type="AttributeExternalField">
          <extkey_attcode>ticket_id</extkey_attcode>
          <target_attcode>ref</target_attcode>
        </field>
        <field id="ticket_title" xsi:type="AttributeExternalField">
          <extkey_attcode>ticket_id</extkey_attcode>
          <target_attcode>title</target_attcode>
        </field>
        <field id="functionalci_id" xsi:type="AttributeExternalKey">
          <sql>functionalci_id</sql>
          <target_class>FunctionalCI</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="functionalci_name" xsi:type="AttributeExternalField">
          <extkey_attcode>functionalci_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="impact" xsi:type="AttributeString">
          <sql>impact</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="impact_code" xsi:type="AttributeEnum">
          <values>
            <value id="manual">manual</value>
            <value id="computed">computed</value>
            <value id="not_impacted">not_impacted</value>
          </values>
          <sql>impact_code</sql>
          <default_value>manual</default_value>
          <is_null_allowed>false</is_null_allowed>
          <display_style>list</display_style>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="ticket_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
            <item id="impact_code">
              <rank>30</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="ticket_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
            <item id="impact_code">
              <rank>30</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="ticket_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
            <item id="impact_code">
              <rank>30</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="WorkOrder" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <category>bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,m2prequest</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>workorder</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/workorder.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="ticket_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="status" xsi:type="AttributeEnum">
          <values>
            <value id="open">open</value>
            <value id="closed">closed</value>
          </values>
          <sql>status</sql>
          <default_value>open</default_value>
          <is_null_allowed>false</is_null_allowed>
          <display_style>list</display_style>
        </field>
        <field id="description" xsi:type="AttributeText">
          <sql>description</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="ticket_id" xsi:type="AttributeExternalKey">
          <sql>ticket_id</sql>
          <target_class>Ticket</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="ticket_ref" xsi:type="AttributeExternalField">
          <extkey_attcode>ticket_id</extkey_attcode>
          <target_attcode>ref</target_attcode>
        </field>
        <field id="team_id" xsi:type="AttributeExternalKey">
          <filter>SELECT Team</filter>
          <sql>team_id</sql>
          <target_class>Team</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="team_name" xsi:type="AttributeExternalField">
          <extkey_attcode>team_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="agent_id" xsi:type="AttributeExternalKey">
          <filter><![CDATA[SELECT Person AS p JOIN lnkPersonToTeam AS l ON l.person_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->team_id]]></filter>
          <dependencies>
            <attribute id="team_id"/>
          </dependencies>
          <sql>owner_id</sql>
          <target_class>Person</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <allow_target_creation>false</allow_target_creation>
        </field>
        <field id="agent_email" xsi:type="AttributeExternalField">
          <extkey_attcode>agent_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="start_date" xsi:type="AttributeDateTime">
          <sql>start_date</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="end_date" xsi:type="AttributeDateTime">
          <sql>end_date</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="log" xsi:type="AttributeCaseLog">
          <sql>log</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
      </fields>
      <lifecycle>
        <attribute>status</attribute>
        <stimuli>
          <stimulus id="ev_close" xsi:type="StimulusUserAction"/>
        </stimuli>
        <states>
          <state id="open">
            <flags/>
            <transitions>
              <transition id="ev_close">
                <target>closed</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="closed">
            <flags/>
            <transitions/>
          </state>
        </states>
      </lifecycle>
      <methods>
        <method id="UpdateParentTicketLog">
          <static>false</static>
          <access>public</access>
          <type>StimulusUserAction</type>
          <arguments>
          </arguments>
          <code><![CDATA[	public function UpdateParentTicketLog()
	{
		$oLog = $this->Get('log');
		$sLog = $oLog->GetModifiedEntry();
		if ($sLog != '')
		{
			$oTicket = MetaModel::GetObject('Ticket', $this->Get('ticket_id'), false);
			if ($oTicket)
			{
				$oTicket->Set('private_log', $sLog);
				$oTicket->DBUpdate();
			}
		}
	}]]></code>
        </method>
        <method id="OnUpdate">
          <static>false</static>
          <access>protected</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[	protected function OnUpdate()
	{
		$this->UpdateParentTicketLog();
	}]]></code>
        </method>
      </methods>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="status">
              <rank>20</rank>
            </item>
            <item id="ticket_id">
              <rank>30</rank>
            </item>
            <item id="team_id">
              <rank>40</rank>
            </item>
            <item id="agent_id">
              <rank>50</rank>
            </item>
            <item id="description">
              <rank>60</rank>
            </item>
            <item id="start_date">
              <rank>70</rank>
            </item>
            <item id="end_date">
              <rank>80</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="status">
              <rank>20</rank>
            </item>
            <item id="ticket_id">
              <rank>30</rank>
            </item>
            <item id="team_id">
              <rank>40</rank>
            </item>
            <item id="agent_id">
              <rank>50</rank>
            </item>
            <item id="start_date">
              <rank>60</rank>
            </item>
            <item id="end_date">
              <rank>70</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="status">
              <rank>10</rank>
            </item>
            <item id="ticket_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="end_date">
              <rank>40</rank>
            </item>
            <item id="team_id">
              <rank>50</rank>
            </item>
            <item id="agent_id">
              <rank>60</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
  </classes>
  <meta>
    <classes>
      <class id="cmdbAbstractObject" _delta="define">
        <methods>
          <method id="Set">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>deny</operation>
                  <types>
                    <type id="AttributeStopWatch"/>
                    <type id="AttributeSubItem"/>
                    <type id="AttributeExternalField"/>
                    <type id="AttributeLinkedSetIndirect"/>
                    <type id="AttributeLinkedSet"/>
                  </types>
                </type_restrictions>
              </argument>
              <argument id="2">
                <type>string</type>
                <mandatory>true</mandatory>
              </argument>
            </arguments>
          </method>
          <method id="SetCurrentDate">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>allow</operation>
                  <types>
                    <type id="AttributeDate"/>
                    <type id="AttributeDateTime"/>
                    <type id="AttributeString"/>
                  </types>
                </type_restrictions>
              </argument>
            </arguments>
          </method>
          <method id="SetCurrentUser">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>allow</operation>
                  <types>
                    <type id="AttributeExternalKey"/>
                    <type id="AttributeInteger"/>
                    <type id="AttributeString"/>
                  </types>
                </type_restrictions>
              </argument>
            </arguments>
          </method>
          <method id="SetCurrentPerson">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>allow</operation>
                  <types>
                    <type id="AttributeExternalKey"/>
                    <type id="AttributeInteger"/>
                    <type id="AttributeString"/>
                  </types>
                </type_restrictions>
              </argument>
            </arguments>
          </method>
          <method id="SetElapsedTime">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>allow</operation>
                  <types>
                    <type id="AttributeDuration"/>
                  </types>
                </type_restrictions>
              </argument>
              <argument id="2">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>allow</operation>
                  <types>
                    <type id="AttributeDate"/>
                    <type id="AttributeDateTime"/>
                  </types>
                </type_restrictions>
              </argument>
              <argument id="3">
                <type>string</type>
                <mandatory>false</mandatory>
              </argument>
            </arguments>
          </method>
          <method id="Reset">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>deny</operation>
                  <types>
                    <type id="AttributeStopWatch"/>
                    <type id="AttributeSubItem"/>
                    <type id="AttributeExternalField"/>
                  </types>
                </type_restrictions>
              </argument>
            </arguments>
          </method>
          <method id="ResetStopWatch">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>allow</operation>
                  <types>
                    <type id="AttributeStopWatch"/>
                  </types>
                </type_restrictions>
              </argument>
            </arguments>
          </method>
          <method id="Copy">
            <arguments>
              <argument id="1">
                <type>attcode</type>
                <mandatory>true</mandatory>
                <type_restrictions>
                  <operation>deny</operation>
                  <types>
                    <type id="AttributeStopWatch"/>
                    <type id="AttributeSubItem"/>
                    <type id="AttributeExternalField"/>
                  </types>
                </type_restrictions>
              </argument>
              <argument id="2">
                <type>attcode</type>
                <mandatory>true</mandatory>
              </argument>
            </arguments>
          </method>
        </methods>
      </class>
      <class id="ResponseTicketTTO" _delta="define">
        <interfaces>
          <interface id="iMetricComputer"/>
        </interfaces>
      </class>
      <class id="ResponseTicketTTR" _delta="define">
        <interfaces>
          <interface id="iMetricComputer"/>
        </interfaces>
      </class>
    </classes>
  </meta>
</itop_design>