ITSSTOOLS/modules/itop-service-mgmt-1.0.0/data.sample.SLT.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLT alias="SLT" id="1">
<name>TTO -15mn - Prio1</name>
<metric>TTO</metric>
<ticket_priority>1</ticket_priority>
<value>15</value>
<value_unit>minutes</value_unit>
</SLT>
<SLT alias="SLT" id="2">
<name>TTO -30mn - Prio2</name>
<metric>TTO</metric>
<ticket_priority>2</ticket_priority>
<value>30</value>
<value_unit>minutes</value_unit>
</SLT>
<SLT alias="SLT" id="3">
<name>TTO -4h - Prio3</name>
<metric>TTO</metric>
<ticket_priority>3</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="4">
<name>TTR -2h - Prio1</name>
<metric>TTR</metric>
<ticket_priority>1</ticket_priority>
<value>2</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="5">
<name>TTR -4h - Prio2</name>
<metric>TTR</metric>
<ticket_priority>2</ticket_priority>
<value>4</value>
<value_unit>hours</value_unit>
</SLT>
<SLT alias="SLT" id="6">
<name>TTR -8h- Prio3</name>
<metric>TTR</metric>
<ticket_priority>3</ticket_priority>
<value>8</value>
<value_unit>hours</value_unit>
</SLT>
</Set>