ITSSTOOLS/datamodels/2.x/itop-service-mgmt/datamodel.itop-service-mgmt.xml

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.4">
  <classes>
    <class id="Organization">
      <fields>
        <field id="deliverymodel_id" xsi:type="AttributeExternalKey" _delta="define">
          <sql>deliverymodel_id</sql>
          <target_class>DeliveryModel</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="deliverymodel_name" xsi:type="AttributeExternalField" _delta="define">
          <extkey_attcode>deliverymodel_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="deliverymodel_id" _delta="define">
              <rank>50</rank>
            </item>
          </items>
        </details>
      </presentation>
    </class>
    <class id="Ticket">
      <fields>
        <field id="team_id" xsi:type="AttributeExternalKey" _delta="redefine">
          <filter><![CDATA[SELECT Team AS t JOIN lnkDeliveryModelToContact AS l1 ON l1.contact_id=t.id JOIN DeliveryModel AS dm ON l1.deliverymodel_id=dm.id JOIN Organization AS o ON o.deliverymodel_id=dm.id WHERE o.id = :this->org_id]]></filter>
          <dependencies>
            <attribute id="org_id"/>
          </dependencies>
          <sql>team_id</sql>
          <target_class>Team</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
          <allow_target_creation>false</allow_target_creation>
        </field>
      </fields>
    </class>
    <class id="Contract" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <comment><![CDATA[/**
 * Persistent classes for a CMDB
 *
 * @copyright   Copyright (C) 2010-2012 Combodo SARL
 * @license     http://opensource.org/licenses/AGPL-3.0
 */]]></comment>
        <category>bizmodel,searchable,structure</category>
        <abstract>true</abstract>
        <key_type>autoincrement</key_type>
        <db_table>contract</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field>finalclass</db_final_class_field>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/contract.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="org_id"/>
            <attribute id="organization_name"/>
            <attribute id="provider_id"/>
            <attribute id="provider_name"/>
            <attribute id="finalclass"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="org_id" xsi:type="AttributeExternalKey">
          <sql>org_id</sql>
          <target_class>Organization</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="organization_name" xsi:type="AttributeExternalField">
          <extkey_attcode>org_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="contacts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkContactToContract</linked_class>
          <ext_key_to_me>contract_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>contact_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="documents_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkContractToDocument</linked_class>
          <ext_key_to_me>contract_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>document_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="description" xsi:type="AttributeText">
          <sql>description</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="start_date" xsi:type="AttributeDate">
          <sql>start_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="end_date" xsi:type="AttributeDate">
          <sql>end_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="cost" xsi:type="AttributeString">
          <sql>cost</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="cost_currency" xsi:type="AttributeEnum">
          <values>
            <value id="dollars">dollars</value>
            <value id="euros">euros</value>
          </values>
          <sql>cost_currency</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>list</display_style>
        </field>
        <field id="contracttype_id" xsi:type="AttributeExternalKey">
          <sql>contracttype_id</sql>
          <target_class>ContractType</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="contracttype_name" xsi:type="AttributeExternalField">
          <extkey_attcode>contracttype_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="billing_frequency" xsi:type="AttributeString">
          <sql>billing_frequency</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="cost_unit" xsi:type="AttributeString">
          <sql>cost_unit</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="provider_id" xsi:type="AttributeExternalKey">
          <sql>provider_id</sql>
          <target_class>Organization</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="provider_name" xsi:type="AttributeExternalField">
          <extkey_attcode>provider_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="status" xsi:type="AttributeEnum">
          <values>
            <value id="production">production</value>
            <value id="implementation">implementation</value>
            <value id="obsolete">obsolete</value>
          </values>
          <sql>status</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>list</display_style>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="contacts_list">
              <rank>30</rank>
            </item>
            <item id="documents_list">
              <rank>40</rank>
            </item>
            <item id="description">
              <rank>50</rank>
            </item>
            <item id="start_date">
              <rank>60</rank>
            </item>
            <item id="end_date">
              <rank>70</rank>
            </item>
            <item id="cost">
              <rank>80</rank>
            </item>
            <item id="cost_currency">
              <rank>90</rank>
            </item>
            <item id="billing_frequency">
              <rank>100</rank>
            </item>
            <item id="cost_unit">
              <rank>110</rank>
            </item>
            <item id="provider_id">
              <rank>120</rank>
            </item>
            <item id="status">
              <rank>130</rank>
            </item>
            <item id="contracttype_id">
              <rank>140</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="end_date">
              <rank>40</rank>
            </item>
            <item id="cost">
              <rank>50</rank>
            </item>
            <item id="provider_id">
              <rank>60</rank>
            </item>
            <item id="cost_currency">
              <rank>70</rank>
            </item>
            <item id="billing_frequency">
              <rank>80</rank>
            </item>
            <item id="cost_unit">
              <rank>90</rank>
            </item>
            <item id="status">
              <rank>100</rank>
            </item>
            <item id="contracttype_id">
              <rank>110</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="status">
              <rank>20</rank>
            </item>
            <item id="org_id">
              <rank>30</rank>
            </item>
            <item id="description">
              <rank>40</rank>
            </item>
            <item id="start_date">
              <rank>50</rank>
            </item>
            <item id="end_date">
              <rank>60</rank>
            </item>
            <item id="cost_unit">
              <rank>70</rank>
            </item>
            <item id="provider_id">
              <rank>80</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="ContractType" _delta="define">
      <parent>Typology</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>contracttype</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields/>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="CustomerContract" _delta="define">
      <parent>Contract</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>customercontract</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/contract.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="org_id"/>
            <attribute id="organization_name"/>
            <attribute id="provider_id"/>
            <attribute id="provider_name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="services_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkCustomerContractToService</linked_class>
          <ext_key_to_me>customercontract_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>service_id</ext_key_to_remote>
          <duplicates/>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="contacts_list">
              <rank>30</rank>
            </item>
            <item id="documents_list">
              <rank>40</rank>
            </item>
            <item id="description">
              <rank>50</rank>
            </item>
            <item id="start_date">
              <rank>60</rank>
            </item>
            <item id="end_date">
              <rank>70</rank>
            </item>
            <item id="cost">
              <rank>80</rank>
            </item>
            <item id="cost_currency">
              <rank>90</rank>
            </item>
            <item id="billing_frequency">
              <rank>100</rank>
            </item>
            <item id="cost_unit">
              <rank>110</rank>
            </item>
            <item id="provider_id">
              <rank>120</rank>
            </item>
            <item id="status">
              <rank>130</rank>
            </item>
            <item id="contracttype_id">
              <rank>140</rank>
            </item>
            <item id="services_list">
              <rank>150</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="end_date">
              <rank>40</rank>
            </item>
            <item id="provider_id">
              <rank>50</rank>
            </item>
            <item id="cost">
              <rank>60</rank>
            </item>
            <item id="cost_currency">
              <rank>70</rank>
            </item>
            <item id="billing_frequency">
              <rank>80</rank>
            </item>
            <item id="cost_unit">
              <rank>90</rank>
            </item>
            <item id="status">
              <rank>100</rank>
            </item>
            <item id="contracttype_id">
              <rank>110</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="status">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="start_date">
              <rank>40</rank>
            </item>
            <item id="end_date">
              <rank>50</rank>
            </item>
            <item id="provider_id">
              <rank>60</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="ProviderContract" _delta="define">
      <parent>Contract</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>providercontract</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/contract.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="org_id"/>
            <attribute id="organization_name"/>
            <attribute id="provider_id"/>
            <attribute id="provider_name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="functionalcis_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkFunctionalCIToProviderContract</linked_class>
          <ext_key_to_me>providercontract_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>functionalci_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="sla" xsi:type="AttributeString">
          <sql>sla</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="coverage" xsi:type="AttributeString">
          <sql>coverage</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="contacts_list">
              <rank>30</rank>
            </item>
            <item id="documents_list">
              <rank>40</rank>
            </item>
            <item id="description">
              <rank>50</rank>
            </item>
            <item id="start_date">
              <rank>60</rank>
            </item>
            <item id="end_date">
              <rank>70</rank>
            </item>
            <item id="contracttype_id">
              <rank>80</rank>
            </item>
            <item id="cost">
              <rank>90</rank>
            </item>
            <item id="cost_currency">
              <rank>100</rank>
            </item>
            <item id="billing_frequency">
              <rank>110</rank>
            </item>
            <item id="cost_unit">
              <rank>120</rank>
            </item>
            <item id="provider_id">
              <rank>130</rank>
            </item>
            <item id="functionalcis_list">
              <rank>140</rank>
            </item>
            <item id="sla">
              <rank>150</rank>
            </item>
            <item id="coverage">
              <rank>160</rank>
            </item>
            <item id="status">
              <rank>170</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="end_date">
              <rank>40</rank>
            </item>
            <item id="provider_id">
              <rank>50</rank>
            </item>
            <item id="contracttype_id">
              <rank>60</rank>
            </item>
            <item id="cost">
              <rank>70</rank>
            </item>
            <item id="cost_currency">
              <rank>80</rank>
            </item>
            <item id="billing_frequency">
              <rank>90</rank>
            </item>
            <item id="cost_unit">
              <rank>100</rank>
            </item>
            <item id="sla">
              <rank>110</rank>
            </item>
            <item id="coverage">
              <rank>120</rank>
            </item>
            <item id="status">
              <rank>130</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="status">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="start_date">
              <rank>40</rank>
            </item>
            <item id="end_date">
              <rank>50</rank>
            </item>
            <item id="provider_id">
              <rank>60</rank>
            </item>
            <item id="sla">
              <rank>70</rank>
            </item>
            <item id="coverage">
              <rank>80</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkContactToContract" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkcontacttocontract</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="contract_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="contract_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="contract_id" xsi:type="AttributeExternalKey">
          <sql>contract_id</sql>
          <target_class>Contract</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="contract_name" xsi:type="AttributeExternalField">
          <extkey_attcode>contract_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="contact_id" xsi:type="AttributeExternalKey">
          <sql>contact_id</sql>
          <target_class>Contact</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="contact_name" xsi:type="AttributeExternalField">
          <extkey_attcode>contact_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="contract_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="contract_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="contract_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkContractToDocument" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkcontracttodocument</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="contract_id"/>
            <attribute id="document_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="contract_id"/>
            <attribute id="document_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="contract_id" xsi:type="AttributeExternalKey">
          <sql>contract_id</sql>
          <target_class>Contract</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="contract_name" xsi:type="AttributeExternalField">
          <extkey_attcode>contract_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="document_id" xsi:type="AttributeExternalKey">
          <sql>document_id</sql>
          <target_class>Document</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="document_name" xsi:type="AttributeExternalField">
          <extkey_attcode>document_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="contract_id">
              <rank>10</rank>
            </item>
            <item id="document_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="contract_id">
              <rank>10</rank>
            </item>
            <item id="document_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="contract_id">
              <rank>10</rank>
            </item>
            <item id="document_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkFunctionalCIToProviderContract" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkfunctionalcitoprovidercontract</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="providercontract_id"/>
            <attribute id="functionalci_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="providercontract_id"/>
            <attribute id="functionalci_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="providercontract_id" xsi:type="AttributeExternalKey">
          <sql>providercontract_id</sql>
          <target_class>ProviderContract</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="providercontract_name" xsi:type="AttributeExternalField">
          <extkey_attcode>providercontract_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="functionalci_id" xsi:type="AttributeExternalKey">
          <sql>functionalci_id</sql>
          <target_class>FunctionalCI</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="functionalci_name" xsi:type="AttributeExternalField">
          <extkey_attcode>functionalci_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="providercontract_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="providercontract_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="providercontract_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="ServiceFamily" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>servicefamily</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/service.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="icon" xsi:type="AttributeImage">
          <display_max_width>96</display_max_width>
          <display_max_height>96</display_max_height>
          <storage_max_width>256</storage_max_width>
          <storage_max_height>256</storage_max_height>
          <default_image/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="services_list" xsi:type="AttributeLinkedSet">
          <linked_class>Service</linked_class>
          <ext_key_to_me>servicefamily_id</ext_key_to_me>
          <edit_mode>add_only</edit_mode>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <duplicates/>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="icon">
              <rank>15</rank>
            </item>
            <item id="services_list">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="Service" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>service</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/service.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="org_id"/>
            <attribute id="organization_name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="org_id" xsi:type="AttributeExternalKey">
          <sql>org_id</sql>
          <target_class>Organization</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="organization_name" xsi:type="AttributeExternalField">
          <extkey_attcode>org_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="servicefamily_id" xsi:type="AttributeExternalKey">
          <sql>servicefamily_id</sql>
          <target_class>ServiceFamily</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="servicefamily_name" xsi:type="AttributeExternalField">
          <extkey_attcode>servicefamily_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="description" xsi:type="AttributeText">
          <sql>description</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="documents_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkDocumentToService</linked_class>
          <ext_key_to_me>service_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>document_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="contacts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkContactToService</linked_class>
          <ext_key_to_me>service_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>contact_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="status" xsi:type="AttributeEnum">
          <values>
            <value id="production">production</value>
            <value id="implementation">implementation</value>
            <value id="obsolete">obsolete</value>
          </values>
          <sql>status</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>list</display_style>
        </field>
        <field id="icon" xsi:type="AttributeImage">
          <display_max_width>96</display_max_width>
          <display_max_height>96</display_max_height>
          <storage_max_width>256</storage_max_width>
          <storage_max_height>256</storage_max_height>
          <default_image/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="customercontracts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkCustomerContractToService</linked_class>
          <ext_key_to_me>service_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>customercontract_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="providercontracts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkProviderContractToService</linked_class>
          <ext_key_to_me>service_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>providercontract_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="functionalcis_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkFunctionalCIToService</linked_class>
          <ext_key_to_me>service_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>functionalci_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="servicesubcategories_list" xsi:type="AttributeLinkedSet">
          <linked_class>ServiceSubcategory</linked_class>
          <ext_key_to_me>service_id</ext_key_to_me>
          <edit_mode>add_only</edit_mode>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <duplicates/>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="servicefamily_id">
              <rank>30</rank>
            </item>
            <item id="description">
              <rank>40</rank>
            </item>
            <item id="status">
              <rank>50</rank>
            </item>
            <item id="icon">
              <rank>55</rank>
            </item>
            <item id="servicesubcategories_list">
              <rank>60</rank>
            </item>
            <item id="documents_list">
              <rank>70</rank>
            </item>
            <item id="contacts_list">
              <rank>80</rank>
            </item>
            <item id="customercontracts_list">
              <rank>90</rank>
            </item>
            <item id="providercontracts_list">
              <rank>100</rank>
            </item>
            <item id="functionalcis_list">
              <rank>110</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="status">
              <rank>20</rank>
            </item>
            <item id="org_id">
              <rank>30</rank>
            </item>
            <item id="servicefamily_id">
              <rank>40</rank>
            </item>
            <item id="description">
              <rank>50</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="org_id">
              <rank>10</rank>
            </item>
            <item id="status">
              <rank>20</rank>
            </item>
            <item id="servicefamily_id">
              <rank>30</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkDocumentToService" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkdocumenttoservice</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="document_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="document_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="service_id" xsi:type="AttributeExternalKey">
          <sql>service_id</sql>
          <target_class>Service</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="service_name" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="document_id" xsi:type="AttributeExternalKey">
          <sql>document_id</sql>
          <target_class>Document</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="document_name" xsi:type="AttributeExternalField">
          <extkey_attcode>document_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="document_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="document_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="document_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkContactToService" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkcontacttoservice</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="service_id" xsi:type="AttributeExternalKey">
          <sql>service_id</sql>
          <target_class>Service</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="service_name" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="contact_id" xsi:type="AttributeExternalKey">
          <sql>contact_id</sql>
          <target_class>Contact</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="contact_name" xsi:type="AttributeExternalField">
          <extkey_attcode>contact_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="ServiceSubcategory" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>servicesubcategory</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/service.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="service_id"/>
            <attribute id="service_name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="description" xsi:type="AttributeText">
          <sql>description</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="service_id" xsi:type="AttributeExternalKey">
          <sql>service_id</sql>
          <target_class>Service</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="service_org_id" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>org_id</target_attcode>
        </field>
        <field id="service_name" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="service_provider" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>organization_name</target_attcode>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="request_type" xsi:type="AttributeEnum">
          <values>
            <value id="incident">incident</value>
            <value id="service_request">service_request</value>
          </values>
          <sql>request_type</sql>
          <default_value>incident</default_value>
          <is_null_allowed>false</is_null_allowed>
          <display_style>radio_horizontal</display_style>
        </field>
        <field id="status" xsi:type="AttributeEnum">
          <values>
            <value id="production">production</value>
            <value id="implementation">implementation</value>
            <value id="obsolete">obsolete</value>
          </values>
          <sql>status</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>list</display_style>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="service_id">
              <rank>20</rank>
            </item>
            <item id="service_org_id">
              <rank>30</rank>
            </item>
            <item id="status">
              <rank>40</rank>
            </item>
            <item id="request_type">
              <rank>50</rank>
            </item>
            <item id="description">
              <rank>70</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="service_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="status">
              <rank>40</rank>
            </item>
            <item id="request_type">
              <rank>50</rank>
            </item>
            <item id="service_org_id">
              <rank>60</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="status">
              <rank>20</rank>
            </item>
            <item id="request_type">
              <rank>30</rank>
            </item>
            <item id="service_org_id">
              <rank>60</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="SLA" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>sla</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/sla.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="org_id"/>
            <attribute id="organization_name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="description" xsi:type="AttributeText">
          <sql>description</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="org_id" xsi:type="AttributeExternalKey">
          <sql>org_id</sql>
          <target_class>Organization</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="organization_name" xsi:type="AttributeExternalField">
          <extkey_attcode>org_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="slts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkSLAToSLT</linked_class>
          <ext_key_to_me>sla_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>slt_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="customercontracts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkCustomerContractToService</linked_class>
          <ext_key_to_me>sla_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>customercontract_id</ext_key_to_remote>
          <duplicates>true</duplicates>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="slts_list">
              <rank>40</rank>
            </item>
            <item id="customercontracts_list">
              <rank>50</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="SLT" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>slt</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/slt.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="priority"/>
            <attribute id="request_type"/>
            <attribute id="metric"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="priority" xsi:type="AttributeEnum">
          <values>
            <value id="1">1</value>
            <value id="2">2</value>
            <value id="3">3</value>
            <value id="4">4</value>
          </values>
          <sql>priority</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>list</display_style>
        </field>
        <field id="request_type" xsi:type="AttributeEnum">
          <values>
            <value id="service_request">service_request</value>
            <value id="incident">incident</value>
          </values>
          <sql>request_type</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>list</display_style>
        </field>
        <field id="metric" xsi:type="AttributeEnum">
          <values>
            <value id="tto">tto</value>
            <value id="ttr">ttr</value>
          </values>
          <sql>metric</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>list</display_style>
        </field>
        <field id="value" xsi:type="AttributeInteger">
          <sql>value</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="unit" xsi:type="AttributeEnum">
          <values>
            <value id="hours">hours</value>
            <value id="minutes">minutes</value>
          </values>
          <sql>unit</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
          <display_style>radio_horizontal</display_style>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="priority">
              <rank>20</rank>
            </item>
            <item id="request_type">
              <rank>30</rank>
            </item>
            <item id="metric">
              <rank>40</rank>
            </item>
            <item id="value">
              <rank>50</rank>
            </item>
            <item id="unit">
              <rank>60</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="priority">
              <rank>20</rank>
            </item>
            <item id="request_type">
              <rank>30</rank>
            </item>
            <item id="metric">
              <rank>40</rank>
            </item>
            <item id="value">
              <rank>50</rank>
            </item>
            <item id="unit">
              <rank>60</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="priority">
              <rank>10</rank>
            </item>
            <item id="request_type">
              <rank>20</rank>
            </item>
            <item id="metric">
              <rank>30</rank>
            </item>
            <item id="value">
              <rank>40</rank>
            </item>
            <item id="unit">
              <rank>50</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkSLAToSLT" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkslatoslt</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="sla_id"/>
            <attribute id="slt_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="sla_id"/>
            <attribute id="slt_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="sla_id" xsi:type="AttributeExternalKey">
          <sql>sla_id</sql>
          <target_class>SLA</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="sla_name" xsi:type="AttributeExternalField">
          <extkey_attcode>sla_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="slt_id" xsi:type="AttributeExternalKey">
          <sql>slt_id</sql>
          <target_class>SLT</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="slt_name" xsi:type="AttributeExternalField">
          <extkey_attcode>slt_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="slt_metric" xsi:type="AttributeExternalField">
          <extkey_attcode>slt_id</extkey_attcode>
          <target_attcode>metric</target_attcode>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="slt_request_type" xsi:type="AttributeExternalField">
          <extkey_attcode>slt_id</extkey_attcode>
          <target_attcode>request_type</target_attcode>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="slt_ticket_priority" xsi:type="AttributeExternalField">
          <extkey_attcode>slt_id</extkey_attcode>
          <target_attcode>priority</target_attcode>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="slt_value" xsi:type="AttributeExternalField">
          <extkey_attcode>slt_id</extkey_attcode>
          <target_attcode>value</target_attcode>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="slt_value_unit" xsi:type="AttributeExternalField">
          <extkey_attcode>slt_id</extkey_attcode>
          <target_attcode>unit</target_attcode>
          <is_null_allowed>true</is_null_allowed>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="sla_id">
              <rank>10</rank>
            </item>
            <item id="slt_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="sla_id">
              <rank>10</rank>
            </item>
            <item id="slt_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="sla_id">
              <rank>10</rank>
            </item>
            <item id="slt_id">
              <rank>20</rank>
            </item>
            <item id="slt_metric">
              <rank>30</rank>
            </item>
            <item id="slt_request_type">
              <rank>40</rank>
            </item>
            <item id="slt_ticket_priority">
              <rank>50</rank>
            </item>
            <item id="slt_value">
              <rank>60</rank>
            </item>
            <item id="slt_value_unit">
              <rank>70</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkCustomerContractToService" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkcustomercontracttoservice</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="customercontract_id"/>
            <attribute id="service_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="customercontract_id"/>
            <attribute id="service_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="customercontract_id" xsi:type="AttributeExternalKey">
          <sql>customercontract_id</sql>
          <target_class>CustomerContract</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="customercontract_name" xsi:type="AttributeExternalField">
          <extkey_attcode>customercontract_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="service_id" xsi:type="AttributeExternalKey">
          <sql>service_id</sql>
          <target_class>Service</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="service_name" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="sla_id" xsi:type="AttributeExternalKey">
          <sql>sla_id</sql>
          <target_class>SLA</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="sla_name" xsi:type="AttributeExternalField">
          <extkey_attcode>sla_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="customercontract_id">
              <rank>10</rank>
            </item>
            <item id="service_id">
              <rank>20</rank>
            </item>
            <item id="sla_id">
              <rank>30</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="customercontract_id">
              <rank>10</rank>
            </item>
            <item id="service_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="customercontract_id">
              <rank>10</rank>
            </item>
            <item id="service_id">
              <rank>20</rank>
            </item>
            <item id="sla_id">
              <rank>30</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkProviderContractToService" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkprovidercontracttoservice</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="providercontract_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="providercontract_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="service_id" xsi:type="AttributeExternalKey">
          <sql>service_id</sql>
          <target_class>Service</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="service_name" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="providercontract_id" xsi:type="AttributeExternalKey">
          <sql>providercontract_id</sql>
          <target_class>ProviderContract</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="providercontract_name" xsi:type="AttributeExternalField">
          <extkey_attcode>providercontract_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="providercontract_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="providercontract_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="providercontract_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkFunctionalCIToService" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkfunctionalcitoservice</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="functionalci_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="service_id"/>
            <attribute id="functionalci_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="service_id" xsi:type="AttributeExternalKey">
          <sql>service_id</sql>
          <target_class>Service</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="service_name" xsi:type="AttributeExternalField">
          <extkey_attcode>service_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="functionalci_id" xsi:type="AttributeExternalKey">
          <sql>functionalci_id</sql>
          <target_class>FunctionalCI</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="functionalci_name" xsi:type="AttributeExternalField">
          <extkey_attcode>functionalci_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="service_id">
              <rank>10</rank>
            </item>
            <item id="functionalci_id">
              <rank>20</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="DeliveryModel" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <category>bizmodel,searchable</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>deliverymodel</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="name"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/service.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="name"/>
            <attribute id="org_id"/>
            <attribute id="organization_name"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="name" xsi:type="AttributeString">
          <sql>name</sql>
          <default_value/>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="org_id" xsi:type="AttributeExternalKey">
          <sql>org_id</sql>
          <target_class>Organization</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="organization_name" xsi:type="AttributeExternalField">
          <extkey_attcode>org_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="description" xsi:type="AttributeText">
          <sql>description</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="contacts_list" xsi:type="AttributeLinkedSetIndirect">
          <linked_class>lnkDeliveryModelToContact</linked_class>
          <ext_key_to_me>deliverymodel_id</ext_key_to_me>
          <count_min>0</count_min>
          <count_max>0</count_max>
          <ext_key_to_remote>contact_id</ext_key_to_remote>
          <duplicates/>
        </field>
        <field id="customers_list" xsi:type="AttributeLinkedSet">
          <linked_class>Organization</linked_class>
          <ext_key_to_me>deliverymodel_id</ext_key_to_me>
          <edit_mode>add_remove</edit_mode>
          <count_min>0</count_min>
          <count_max>0</count_max>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="contacts_list">
              <rank>40</rank>
            </item>
            <item id="customers_list">
              <rank>50</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="name">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="org_id">
              <rank>10</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="lnkDeliveryModelToContact" _delta="define">
      <parent>cmdbAbstractObject</parent>
      <properties>
        <is_link>1</is_link>
        <category>bizmodel</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>lnkdeliverymodeltocontact</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="deliverymodel_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </naming>
        <display_template/>
        <icon/>
        <reconciliation>
          <attributes>
            <attribute id="deliverymodel_id"/>
            <attribute id="contact_id"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="deliverymodel_id" xsi:type="AttributeExternalKey">
          <sql>deliverymodel_id</sql>
          <target_class>DeliveryModel</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="deliverymodel_name" xsi:type="AttributeExternalField">
          <extkey_attcode>deliverymodel_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="contact_id" xsi:type="AttributeExternalKey">
          <sql>contact_id</sql>
          <target_class>Contact</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
        </field>
        <field id="contact_name" xsi:type="AttributeExternalField">
          <extkey_attcode>contact_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="role_id" xsi:type="AttributeExternalKey">
          <sql>role_id</sql>
          <target_class>ContactType</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
        </field>
        <field id="role_name" xsi:type="AttributeExternalField">
          <extkey_attcode>role_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
      </fields>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="deliverymodel_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
            <item id="role_id">
              <rank>30</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="deliverymodel_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
            <item id="role_id">
              <rank>30</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="deliverymodel_id">
              <rank>10</rank>
            </item>
            <item id="contact_id">
              <rank>20</rank>
            </item>
            <item id="role_id">
              <rank>30</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
  </classes>
  <menus>
    <menu id="ServiceManagement" xsi:type="MenuGroup" _delta="define">
      <rank>60</rank>
    </menu>
    <menu id="Service:Overview" xsi:type="DashboardMenuNode" _delta="define">
      <rank>0</rank>
      <parent>ServiceManagement</parent>
      <definition>
        <title>UI:ServiceMgmtMenuOverview:Title</title>
        <layout>DashboardLayoutTwoCols</layout>
        <cells>
          <cell id="1">
            <rank>1</rank>
            <dashlets>
              <dashlet id="1" xsi:type="DashletObjectList">
                <rank>1</rank>
                <title>UI-ServiceManagementOverview-CustomerContractToRenew</title>
                <query>SELECT CustomerContract AS c WHERE c.end_date &lt; DATE_ADD(NOW(), INTERVAL 30 DAY)</query>
              </dashlet>
            </dashlets>
          </cell>
          <cell id="2">
            <rank>2</rank>
            <dashlets>
              <dashlet id="2" xsi:type="DashletObjectList">
                <rank>1</rank>
                <title>UI-ServiceManagementOverview-ProviderContractToRenew</title>
                <query>SELECT ProviderContract AS c WHERE c.end_date &lt; DATE_ADD(NOW(), INTERVAL 30 DAY)</query>
              </dashlet>
            </dashlets>
          </cell>
        </cells>
      </definition>
    </menu>
    <menu id="CustomerContract" xsi:type="OQLMenuNode" _delta="define">
      <rank>1</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT CustomerContract</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="ProviderContract" xsi:type="OQLMenuNode" _delta="define">
      <rank>2</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT ProviderContract</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="ServiceFamily" xsi:type="OQLMenuNode" _delta="define">
      <rank>3</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT ServiceFamily</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="Service" xsi:type="OQLMenuNode" _delta="define">
      <rank>4</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT Service</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="ServiceSubcategory" xsi:type="OQLMenuNode" _delta="define">
      <rank>5</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT ServiceSubcategory</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="SLA" xsi:type="OQLMenuNode" _delta="define">
      <rank>6</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT SLA</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="SLT" xsi:type="OQLMenuNode" _delta="define">
      <rank>7</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT SLT</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="DeliveryModel" xsi:type="OQLMenuNode" _delta="define">
      <rank>8</rank>
      <parent>ServiceManagement</parent>
      <oql>SELECT DeliveryModel</oql>
      <do_search>1</do_search>
    </menu>
    <menu id="Typology" xsi:type="DashboardMenuNode">
      <definition>
        <cells>
          <cell id="0">
            <dashlets>
              <dashlet id="8" xsi:type="DashletBadge" _delta="define">
                <rank>7</rank>
                <class>ContractType</class>
              </dashlet>
            </dashlets>
          </cell>
        </cells>
      </definition>
    </menu>
  </menus>
</itop_design>