ITSSTOOLS/modules/itop-request-mgmt-1.0.0/data.struct.ta-triggers.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<TriggerOnObjectCreate id="20">
<description>User Request ticket creation</description>
<target_class>UserRequest</target_class>
</TriggerOnObjectCreate>

<TriggerOnStateEnter id="50">
<description>User Request ticket assigned to agent</description>
<target_class>UserRequest</target_class>
<state>assigned</state>
</TriggerOnStateEnter>

<TriggerOnStateEnter id="60">
<description>User Request ticket resolved</description>
<target_class>UserRequest</target_class>
<state>resolved</state>
</TriggerOnStateEnter>
</Set>