ITSSTOOLS/datamodel/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml

<?xml version="1.0" encoding="UTF-8"?>
<classes><class name="Change" category="bizmodel,searchable,changemgmt" parent="Ticket" abstract="true" key_type="autoincrement" db_table="change" db_key_field="id" db_final_class_field=""><properties><comment><![CDATA[/**
 * Persistent classes for a CMDB
 *
 * @author      Erwan Taloc <erwan.taloc@combodo.com>
 * @author      Romain Quetiez <romain.quetiez@combodo.com>
 * @author      Denis Flaven <denis.flaven@combodo.com>
 * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
 */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="true"><values><value>approved</value><value>assigned</value><value>closed</value><value>implemented</value><value>monitored</value><value>new</value><value>notapproved</value><value>plannedscheduled</value><value>rejected</value><value>validated</value></values></field><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/><field name="requestor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p WHERE p.org_id = :this-&gt;org_id" sql="requestor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="requestor_email" type="ExternalField" extkey_attcode="requestor_id" target_attcode="email" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" sql="workgroup_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="creation_date" type="DateTime" sql="creation_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="end_date" type="DateTime" sql="end_date" default_value="" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="impact" type="String" sql="impact" default_value="" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="supervisor_group_id" type="ExternalKey" target_class="Team" jointype="" sql="supervisor_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="supervisor_group_name" type="ExternalField" extkey_attcode="supervisor_group_id" target_attcode="name" is_null_allowed="true"/><field name="supervisor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;supervisor_group_id" sql="supervisor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="supervisor_group_id"/></dependencies></field><field name="supervisor_email" type="ExternalField" extkey_attcode="supervisor_id" target_attcode="email" is_null_allowed="true"/><field name="manager_group_id" type="ExternalKey" target_class="Team" jointype="" sql="manager_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="manager_group_name" type="ExternalField" extkey_attcode="manager_group_id" target_attcode="name" is_null_allowed="true"/><field name="manager_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;manager_group_id" sql="manager_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="manager_group_id"/></dependencies></field><field name="manager_email" type="ExternalField" extkey_attcode="manager_id" target_attcode="email" is_null_allowed="true"/><field name="outage" type="Enum" sql="outage" default_value="no" is_null_allowed="false"><values><value>yes</value><value>no</value></values></field><field name="fallback" type="Text" sql="fallback" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods><method name="SetClosureDate" static="false" access="public" type="StimulusUserAction"><![CDATA[	public function SetClosureDate($sStimulusCode)
	{
		$this->Set('close_date', time());
		return true;
	}]]></method><method name="OnInsert" static="false" access="protected" type="Overload-DBObject"><![CDATA[	protected function OnInsert()
	{
		$oToNotify = $this->Get('contact_list');
		$oToImpact = $this->Get('ci_list');

		$oImpactedInfras = DBObjectSet::FromLinkSet($this, 'ci_list', 'ci_id');
	
		$aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
	
		if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
		{
			foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
			{
				$oNewLink = new lnkTicketToCI();
				$oNewLink->Set('ci_id', $iKey);
				$oToImpact->AddObject($oNewLink);
			}
		}
		if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
		{
			foreach($aComputed['Contact'] as $iKey => $oObject)
			{
				$oNewLink = new lnkTicketToContact();
				$oNewLink->Set('contact_id', $iKey);
				$oNewLink->Set('role', 'contact automatically computed');
				$oToNotify->AddObject($oNewLink);
			}
		}

		$this->Set('creation_date', time());
		$this->Set('last_update', time());
	}]]></method><method name="OnUpdate" static="false" access="protected" type="Overload-DBObject"><![CDATA[	protected function OnUpdate()
	{
		$this->Set('last_update', time());
	}]]></method><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
	{
		$sCurrRef = $this->Get('ref');
		if (strlen($sCurrRef) == 0)
		{
			$iKey = $this->GetKey();
			if ($iKey < 0)
			{
				// Object not yet in the Database
				$iKey = MetaModel::GetNextKey(get_class($this));
			}
			$sName = sprintf('C-%06d', $iKey);
			$this->Set('ref', $sName);
		}
	}]]></method><method name="GetIcon" static="false" access="public" type="Overload-DBObject"><comment><![CDATA[/**
	 * Get the icon representing this object
	 * @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined)
	 * @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file
	 */]]></comment><![CDATA[	public function GetIcon($bImgTag = true)
	{
		$sStatus = $this->Get('status');
		switch($this->GetState())
		{
			case 'approved':
			case 'implemented':
			case 'monitored':
			$sIcon = self::MakeIconFromName('change-approved.png');
			break;
			
			case 'rejected':
			case 'notapproved':
			$sIcon = self::MakeIconFromName('change-rejected.png');
			break;

			case 'closed':
			$sIcon = self::MakeIconFromName('change-closed.png');
			break;

			default:
			$sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
		}
		return $sIcon;
	}]]></method><method name="MakeIconFromName" static="true" access="protected" type="Overload-DBObject"><![CDATA[	protected static function MakeIconFromName($sIconName, $bImgTag = true)
	{
		$sIcon = '';
		if ($sIconName != '')
		{
			$sPath = utils::GetAbsoluteUrlModulesRoot().'itop-change-mgmt-1.0.0/images/'.$sIconName;
			if ($bImgTag)
			{
				$sIcon = "<img src=\"$sPath\" style=\"vertical-align:middle;\"/>";
			}
			else
			{
				$sIcon  = $sPath;
			}
		}
		return $sIcon;
	}]]></method></methods><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item></items></details><search><items><item>finalclass</item><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>finalclass</item><item>title</item><item>start_date</item><item>status</item></items></list></presentation></class><class name="RoutineChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="false" key_type="autoincrement" db_table="change_routine" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="ApprovedChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="true" key_type="autoincrement" db_table="change_approved" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="approval_date" type="DateTime" sql="approval_date" default_value="" is_null_allowed="true"/><field name="approval_comment" type="String" sql="approval_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item><item>approval_date</item><item>approval_comment</item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="NormalChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_normal" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="acceptance_date" type="DateTime" sql="acceptance_date" default_value="" is_null_allowed="true"/><field name="acceptance_comment" type="String" sql="acceptance_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_validate" target="validated"><actions/></transition><transition stimulus="ev_reject" target="rejected"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" mandatory="1"/><attribute name="acceptance_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_reopen" target="new"><actions/></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date"/><attribute name="acceptance_comment"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>acceptance_comment</item><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>acceptance_date</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="EmergencyChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_emergency" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class></classes>