ITSSTOOLS/datamodel/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml

<?xml version="1.0" encoding="UTF-8"?>
<classes>
  <class name="Problem" category="bizmodel,searchable,problemmgmt" parent="Ticket" abstract="false" key_type="autoincrement" db_table="ticket_problem" db_key_field="id" db_final_class_field="">
    <properties>
      <comment><![CDATA[/**
 * Persistent classes for a CMDB
 *
 * @author      Erwan Taloc <erwan.taloc@combodo.com>
 * @author      Romain Quetiez <romain.quetiez@combodo.com>
 * @author      Denis Flaven <denis.flaven@combodo.com>
 * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
 */]]></comment>
      <naming format="%1$s">
        <attributes>
          <attribute name="ref"/>
        </attributes>
      </naming>
      <display_template></display_template>
      <icon>images/problem.png</icon>
      <reconciliation>
        <attributes>
          <attribute name="ref"/>
        </attributes>
      </reconciliation>
      <order>
        <columns>
          <column name="ref" ascending="false" />
        </columns>
      </order>
    </properties>
    <fields>
      <field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false">
        <values>
          <value>new</value>
          <value>assigned</value>
          <value>resolved</value>
          <value>closed</value>
        </values>
      </field>
      <field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/>
      <field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name"/>
      <field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL">
        <dependencies>
          <attribute name="org_id"/>
        </dependencies>
      </field>
      <field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name"/>
      <field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL">
        <dependencies>
          <attribute name="service_id"/>
        </dependencies>
      </field>
      <field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name"/>
      <field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/>
      <field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false">
        <values>
          <value>1</value>
          <value>2</value>
          <value>3</value>
        </values>
      </field>
      <field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false">
        <values>
          <value>1</value>
          <value>2</value>
          <value>3</value>
        </values>
      </field>
      <field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false">
        <values>
          <value>1</value>
          <value>2</value>
          <value>3</value>
        </values>
      </field>
      <field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL">
        <dependencies>
          <attribute name="org_id"/>
          <attribute name="service_id"/>
        </dependencies>
      </field>
      <field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name"/>
      <field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL">
        <dependencies>
          <attribute name="workgroup_id"/>
        </dependencies>
      </field>
      <field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name"/>
      <field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email"/>
      <field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/>
      <field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref"/>
      <field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/>
      <field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/>
      <field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/>
      <field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/>
      <field name="knownerrors_list" type="LinkedSet" linked_class="KnownError" ext_key_to_me="problem_id" count_min="0" count_max="0"/>
    </fields>
    <lifecycle attribute="status">
      <stimuli>
        <stimulus name="ev_assign" type="StimulusUserAction"/>
        <stimulus name="ev_reassign" type="StimulusUserAction"/>
        <stimulus name="ev_resolve" type="StimulusUserAction"/>
        <stimulus name="ev_close" type="StimulusUserAction"/>
      </stimuli>
      <states>
        <state name="new">
          <flags>
            <attribute name="ref" read_only="1"/>
            <attribute name="title"/>
            <attribute name="description" must_change="1"/>
            <attribute name="ticket_log" hidden="1"/>
            <attribute name="start_date" read_only="1"/>
            <attribute name="document_list"/>
            <attribute name="ci_list"/>
            <attribute name="contact_list"/>
            <attribute name="incident_list"/>
            <attribute name="status"/>
            <attribute name="org_id" must_change="1"/>
            <attribute name="org_name"/>
            <attribute name="service_id" must_change="1"/>
            <attribute name="service_name"/>
            <attribute name="servicesubcategory_id" must_change="1"/>
            <attribute name="servicesubcategory_name"/>
            <attribute name="product" must_prompt="1"/>
            <attribute name="impact" must_change="1"/>
            <attribute name="urgency" must_change="1"/>
            <attribute name="priority" read_only="1"/>
            <attribute name="workgroup_id" must_change="1"/>
            <attribute name="workgroup_name"/>
            <attribute name="agent_id" hidden="1"/>
            <attribute name="agent_name"/>
            <attribute name="agent_email" hidden="1"/>
            <attribute name="related_change_id" hidden="1"/>
            <attribute name="related_change_ref"/>
            <attribute name="close_date" hidden="1"/>
            <attribute name="last_update" read_only="1"/>
            <attribute name="assignment_date" hidden="1"/>
            <attribute name="resolution_date" hidden="1"/>
            <attribute name="knownerrors_list"/>
            <attribute name="related_change_id_finalclass_recall"/>
          </flags>
          <transitions>
            <transition stimulus="ev_assign" target="assigned">
              <actions>
                <action verb="SetAssignedDate"/>
              </actions>
            </transition>
          </transitions>
        </state>
        <state name="assigned">
          <flags>
            <attribute name="ref" read_only="1"/>
            <attribute name="title" read_only="1"/>
            <attribute name="description" read_only="1"/>
            <attribute name="ticket_log"/>
            <attribute name="start_date" read_only="1"/>
            <attribute name="document_list"/>
            <attribute name="ci_list"/>
            <attribute name="contact_list"/>
            <attribute name="incident_list"/>
            <attribute name="status"/>
            <attribute name="org_id" read_only="1"/>
            <attribute name="org_name"/>
            <attribute name="service_id"/>
            <attribute name="service_name"/>
            <attribute name="servicesubcategory_id"/>
            <attribute name="servicesubcategory_name"/>
            <attribute name="product"/>
            <attribute name="impact"/>
            <attribute name="urgency"/>
            <attribute name="priority" read_only="1"/>
            <attribute name="workgroup_id" mandatory="1" must_prompt="1"/>
            <attribute name="workgroup_name"/>
            <attribute name="agent_id" mandatory="1" must_prompt="1"/>
            <attribute name="agent_name"/>
            <attribute name="agent_email" read_only="1"/>
            <attribute name="related_change_id"/>
            <attribute name="related_change_ref"/>
            <attribute name="close_date" hidden="1"/>
            <attribute name="last_update" read_only="1"/>
            <attribute name="assignment_date" read_only="1"/>
            <attribute name="resolution_date" hidden="1"/>
            <attribute name="knownerrors_list"/>
            <attribute name="related_change_id_finalclass_recall"/>
          </flags>
          <transitions>
            <transition stimulus="ev_reassign" target="assigned">
              <actions/>
            </transition>
            <transition stimulus="ev_resolve" target="resolved">
              <actions>
                <action verb="SetResolveDate"/>
              </actions>
            </transition>
          </transitions>
        </state>
        <state name="resolved">
          <flags>
            <attribute name="ref" read_only="1"/>
            <attribute name="title" read_only="1"/>
            <attribute name="description" read_only="1"/>
            <attribute name="ticket_log"/>
            <attribute name="start_date" read_only="1"/>
            <attribute name="document_list"/>
            <attribute name="ci_list"/>
            <attribute name="contact_list"/>
            <attribute name="incident_list"/>
            <attribute name="status"/>
            <attribute name="org_id" read_only="1"/>
            <attribute name="org_name"/>
            <attribute name="service_id" read_only="1"/>
            <attribute name="service_name"/>
            <attribute name="servicesubcategory_id" read_only="1"/>
            <attribute name="servicesubcategory_name"/>
            <attribute name="product" read_only="1"/>
            <attribute name="impact" read_only="1"/>
            <attribute name="urgency" read_only="1"/>
            <attribute name="priority" read_only="1"/>
            <attribute name="workgroup_id" read_only="1"/>
            <attribute name="workgroup_name"/>
            <attribute name="agent_id" read_only="1"/>
            <attribute name="agent_name"/>
            <attribute name="agent_email" read_only="1"/>
            <attribute name="related_change_id"/>
            <attribute name="related_change_ref"/>
            <attribute name="close_date" hidden="1"/>
            <attribute name="last_update" read_only="1"/>
            <attribute name="assignment_date" read_only="1"/>
            <attribute name="resolution_date" hidden="1"/>
            <attribute name="knownerrors_list"/>
            <attribute name="related_change_id_finalclass_recall"/>
          </flags>
          <transitions>
            <transition stimulus="ev_reassign" target="assigned">
              <actions/>
            </transition>
            <transition stimulus="ev_close" target="closed">
              <actions>
                <action verb="SetClosureDate"/>
              </actions>
            </transition>
          </transitions>
        </state>
        <state name="closed">
          <flags>
            <attribute name="ref" read_only="1"/>
            <attribute name="title" read_only="1"/>
            <attribute name="description" read_only="1"/>
            <attribute name="ticket_log" read_only="1"/>
            <attribute name="start_date" read_only="1"/>
            <attribute name="document_list"/>
            <attribute name="ci_list"/>
            <attribute name="contact_list"/>
            <attribute name="incident_list"/>
            <attribute name="status"/>
            <attribute name="org_id" read_only="1"/>
            <attribute name="org_name"/>
            <attribute name="service_id" read_only="1"/>
            <attribute name="service_name"/>
            <attribute name="servicesubcategory_id" read_only="1"/>
            <attribute name="servicesubcategory_name"/>
            <attribute name="product" read_only="1"/>
            <attribute name="impact" read_only="1"/>
            <attribute name="urgency" read_only="1"/>
            <attribute name="priority" read_only="1"/>
            <attribute name="workgroup_id" read_only="1"/>
            <attribute name="workgroup_name"/>
            <attribute name="agent_id" read_only="1"/>
            <attribute name="agent_name"/>
            <attribute name="agent_email" read_only="1"/>
            <attribute name="related_change_id"/>
            <attribute name="related_change_ref"/>
            <attribute name="close_date" read_only="1"/>
            <attribute name="last_update" read_only="1"/>
            <attribute name="assignment_date" read_only="1"/>
            <attribute name="resolution_date" hidden="1"/>
            <attribute name="knownerrors_list"/>
            <attribute name="related_change_id_finalclass_recall"/>
          </flags>
          <transitions/>
        </state>
      </states>
    </lifecycle>
    <methods>
      <method name="SetAssignedDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetAssignedDate($sStimulusCode)
        {
                $this->Set('assignment_date', time());
                return true;
        }]]></method>
      <method name="SetResolveDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetResolveDate($sStimulusCode)
        {
                $this->Set('resolution_date', time());
                return true;
        }]]></method>
      <method name="SetClosureDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetClosureDate($sStimulusCode)
        {
                $this->Set('close_date', time());
                return true;
        }]]></method>
      <method name="ComputePriority" static="false" access="public" type="LifecycleAction"><comment><![CDATA[/** Compute the priority of the ticket based on its impact and urgency
         * @return integer The priority of the ticket 1(high) .. 3(low)
         */]]></comment><![CDATA[        public function ComputePriority()
        {
                // priority[impact][urgency]
                $aPriorities = array(
                        // single person
                        1 => array(
                                        1 => 1,
                                        2 => 1,
                                        3 => 2,
                        ),
                        // a group
                        2 => array(
                                1 => 1,
                                2 => 2,
                                3 => 3,
                        ),
                        // a departement!
                        3 => array(
                                        1 => 2,
                                        2 => 3,
                                        3 => 3,
                        ),
                );
                $iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
                return $iPriority;              
        }]]></method>
      <method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
	{
		// Compute the priority of the ticket
		$this->Set('priority', $this->ComputePriority());

		$sCurrRef = $this->Get('ref');
		if (strlen($sCurrRef) == 0)
		{
			$iKey = $this->GetKey();
			if ($iKey < 0)
			{
				// Object not yet in the Database
				$iKey = MetaModel::GetNextKey(get_class($this));
			}
			$sName = sprintf('P-%06d', $iKey);
			$this->Set('ref', $sName);
		}
	}]]></method>
    </methods>
    <presentation>
      <details>
        <items>
          <item>document_list</item>
          <item>ci_list</item>
          <item>contact_list</item>
          <item>incident_list</item>
          <item key="col:col1">
            <items>
              <item key="fieldset:Ticket:baseinfo">
                <items>
                  <item>ref</item>
                  <item>title</item>
                  <item>org_id</item>
                  <item>status</item>
                  <item>priority</item>
                  <item>service_id</item>
                  <item>servicesubcategory_id</item>
                  <item>product</item>
                </items>
              </item>
              <item key="fieldset:Ticket:moreinfo">
                <items>
                  <item>impact</item>
                  <item>urgency</item>
                  <item>description</item>
                </items>
              </item>
            </items>
          </item>
          <item key="col:col2">
            <items>
              <item key="fieldset:Ticket:date">
                <items>
                  <item>start_date</item>
                  <item>last_update</item>
                  <item>assignment_date</item>
                  <item>close_date</item>
                </items>
              </item>
              <item key="fieldset:Ticket:contact">
                <items>
                  <item>workgroup_id</item>
                  <item>agent_id</item>
                </items>
              </item>
              <item key="fieldset:Ticket:relation">
                <items>
                  <item>related_change_id</item>
                </items>
              </item>
            </items>
          </item>
        </items>
      </details>
      <search>
        <items>
          <item>ref</item>
          <item>title</item>
          <item>org_id</item>
          <item>start_date</item>
          <item>status</item>
          <item>service_id</item>
          <item>servicesubcategory_id</item>
          <item>product</item>
          <item>impact</item>
          <item>urgency</item>
          <item>priority</item>
          <item>workgroup_id</item>
          <item>agent_id</item>
          <item>agent_email</item>
          <item>close_date</item>
        </items>
      </search>
      <list>
        <items>
          <item>title</item>
          <item>org_id</item>
          <item>start_date</item>
          <item>status</item>
          <item>service_id</item>
          <item>priority</item>
        </items>
      </list>
    </presentation>
  </class>
</classes>