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<title>iTop Installation Help</title>
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<div id="banner"><span>Installation Help</span></div>
<div id="content">
<h1>Completing the iTop installation for workflow management</h1>
<h2>Overview</h2>
<p>In order to operate properly, iTop maintenance operations and asynchronous tasks must be executed on a regular basis.
In order to ease the installation, all the background tasks have been grouped to be launched from a single file: <tt>webservices/cron.php</tt></p>
<p>The following features require the activation of cron.php</p>
<ul>
   <li><b>Asynchronous emails</b>. By default, this option is disabled. To enable it, set 'email_asynchronous' to 1 in the configuration file</li>
   <li><b>Check ticket SLA</b>. Tickets reaching the limits will be passed into Escalation TTO/TTR states</li>
</ul>
</p>
<p>For more information about cron.php, check the <a href="http://www.combodo.com/wiki/doku.php?id=admin:cron">iTop Wiki</a></p>
<h2>Scheduling cron.php on Windows</h2>
<ol>
<li>Edit the file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> to set the credentials used for cronified tasks (requires administator privileges)</li>
<li>Edit the file <em>&lt;itop root&gt</em>/webservices/<b>cron.cmd</b>, and set the relevant path for your installation of PHP. If you care about security, it is recommended to change also the path to the parameters file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> and move this file to a place where its content is not served by the web server.</li>
<li>Schedule the execution of cron.cmd:
  <pre>schtasks.exe /create /tn "iTop CRON" /sc minute /mo 1 /tr "\"<em>&lt;itop root&gt</em>/webservices/cron.cmd\""</pre>
</li> 
</ol>


<h2>Scheduling cron.php on Linux/Unix</h2>
<ol>
<li>Edit the file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> to set the credentials used for cronified tasks (requires administator privileges)</li>
<li>If you care about security: move the file <em>&lt;itop root&gt</em>/webservices/<b>cron.params</b> into a directory not in the scope of the web server (Apache), and make it be readable only by the account that will execute the cron</li>
<li>Edit the crontab and add the following line:
   <pre>* * * * * /usr/bin/php <em>&lt;itop root&gt</em>/webservices/cron.php --param_file=<em>&lt;itop root&gt</em>/webservices/cron.params</pre>
</li>
</ol>

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