ITSSTOOLS/datamodels/2.x/itop-service-mgmt/data.sample.serviceelements.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<ServiceSubcategory alias="ServiceSubcategory" id="2">
<name>Microsoft Office Support</name>
<description>Request assistance about MS Office software: Word, Excel, PowerPoint, Outlook, SharePoint.</description>
<service_id>3</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="3">
<name>Mobile phone/SIM locking</name>
<description>Request for locking the SIM when a mobile phone has been lost or stolen.</description>
<service_id>4</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="4">
<name>Mobile phone/SIM unlocking</name>
<description>Request for unlocking the SIM of your mobile phone.</description>
<service_id>4</service_id>
<status>production</status>
<request_type>incident</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="5">
<name>Network Troubleshooting</name>
<description>Ask for help troubleshooting a network related issue.</description>
<service_id>4</service_id>
<status>production</status>
<request_type>incident</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="6">
<name>New desktop ordering</name>
<description>Order a new desktop computer, for a new employee or for replacing an old system.</description>
<service_id>2</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="7">
<name>New DNS name</name>
<description>Request a new DNS name for a fixed system (Desktop computer or server).</description>
<service_id>4</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="8">
<name>New IP address</name>
<description>Request a new IP address for a fixed system (Desktop computer or server)</description>
<service_id>4</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="9">
<name>New laptop ordering</name>
<description>Order a new laptop computer, for a new mobile employee or for replacing an old laptop.</description>
<service_id>2</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="10">
<name>New LCD monitor ordering</name>
<description>Order a new LCD monitor, for a new employee or for replacing an old monitor.</description>
<service_id>2</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="11">
<name>New mobile phone ordering</name>
<description>Order a new mobile phone, for a new employee or for replacing a broken phone.</description>
<service_id>4</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="12">
<name>New peripheral</name>
<description>Order a peripheral: keyboard, mouse, personal printer...</description>
<service_id>2</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="13">
<name>Repair</name>
<description>Ask for assistance about a hardware failure.</description>
<service_id>2</service_id>
<status>production</status>
<request_type>incident</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="14">
<name>Software Installation / Upgrade</name>
<description>Ask for installing or upgrading software on a computer.</description>
<service_id>3</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="15">
<name>Software removal</name>
<description>Ask for removing software from your computer.</description>
<service_id>3</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="16">
<name>Troubleshooting</name>
<description>Ask for assistance about a software related issue.</description>
<service_id>3</service_id>
<status>production</status>
<request_type>incident</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="17">
<name>Troubleshooting</name>
<description>Ask for help troubleshooting a hardware issue.</description>
<service_id>2</service_id>
<status>production</status>
<request_type>incident</request_type>
</ServiceSubcategory>
<ServiceSubcategory alias="ServiceSubcategory" id="18">
<name>Windows installation/upgrade</name>
<description>Ask for installing or upgrading Windows on a computer.</description>
<service_id>3</service_id>
<status>production</status>
<request_type>service_request</request_type>
</ServiceSubcategory>
</Set>